SSM73634

3/28/2018
SSM73634 - Unable to complete PDI - Telematics fails to activate | TOPIx
Reference
SSM73634
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
Unable to complete PDI - Telematics fails to activate
Category
Electrical
Last modified
28-Mar-2018 00:00:00
Symptom
205000 Electrical Accessories
Content
Models Affected - VIN Range:
F Pace (X761) - SADCA2BN3JA899841 - SADCB2BX9JA290297
F Type (X152) - 18MY
XE (X760) - SAJAB4BXXJCP16230 - SAJAE4FX7JCP37375
XF (X260) - SAJBA4AX2JCY52974 - SAJBB4AN8JCY67717
XJ (X351) - 18MY
E Pace (X540) - SADFB2CN8J1Z00104 - SADFJ2FX6J1Z07424
Issue
Vehicle fails PDI routine due to telematics will not activate – e-Call
button fails to illuminate
Cause
Communication error between Telematics Control Unit (TCU) and
Server
Action
CAUTION - 18MY XJ (X351) ONLY: Before attempting any actions
below, advice provided in SSM 73779 - Jaguar XJ - X351 18 MY
Telematics Control Module (TCU) Programming Concerns, must be
observed
Attempt the PDI process as normal.
If the Telematics Activation fails during the PDI process please ensure
the following steps are adhered too:
Move the vehicle outside to a known area of good reception.
Run telematics Server Check
1. CAUTION: This procedure requires Pathfinder version 137
loaded or a later version.
2. Connect
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the JLR approved diagnostic tool and the JLR
approved battery support unit to the vehicle and begin a new
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SSM73634 - Unable to complete PDI - Telematics fails to activate | TOPIx
diagnostic session.
The JLR approved diagnostic tool will read the correct VIN for
the current vehicle and automatically take the vehicle out of
‘Transportation mode’ if required.
3. Follow the JLR approved diagnostic tool prompts.
4. Select 'ECU Diagnostics'.
5. Select 'Telematic control unit module' [TCU]'.
6. Select 'ECU Functions'
7. Select 'Telematics server communication check'.
8. Follow all on-screen instructions to complete this task.
If telematics server check is successful, attempt manual activation
of the TCU with 10 second bCall button press. (note timestamp)
Wait 3 minutes and crank the vehicle, check if activation was
successful.
2 or 3 attempts should be made, waiting about 3 minutes between
each attempt to allow for delays in data exchange with connected
car servers.
If Server Check and manual TCU activation are successful at the end
of the 3 attempts, proceed with normal PDI processing applying the
following care points:
Only use Pathfinder 137 onwards.
Verify WiFi, Mobile Data, and hotspot settings are turned off.
(where fitted)
Verify SIM card is removed from vehicle.(where fitted)
Perform PDI (Note timestamp of TCU activation process within
PDI routine.)
If either Server Check or Manual TCU activation is unsuccessful:
Update TCU using Pathfinder 137 onwards, using the following
procedure:
Run the TCU "New Module Programming" function. (Note: there is no
need to physically replace the module).
1. Select 'ECU Diagnostics'.
2. Select 'Telematics control unit module' [TCU]'.
3. Select 'Replace ECU'.
4. Follow all on-screen instructions to complete this task.
5. When the task is completed, exit the current session.
6. Disconnect the JLR approved diagnostic tool and the JLR
approved battery support unit.
Re-attempt Server Check and TCU activation after successful
software update.
If Server Check and manual TCU activation are successful at the end
of the 3 attempts, proceed with normal PDI processing applying the
following care points:
IMPORTANT:
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Extract session files immediately after exiting the
current diagnostic session to
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SSM73634 - Unable to complete PDI - Telematics fails to activate | TOPIx
include with a TA case if required.
Vehicles that cannot successfully activate TCU Connected Car
services following these steps must open a VIN specific TA request
including the following details.
Session files
Confirmation of process followed and SSM number.
Date/Time of all manual activation attempts.
TCU serial number
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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