PC621

QUALITY ACTION
CAMPAIGN BULLETIN
Washer Fluid
Retailer Inventory
Reference: PC621
Date: May 1, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
1,151
May 1, 2018
NO
MY2019 QX50 (J55)
***** Retailer Announcement *****
INFINITI is conducting a quality action to adjust the windshield washer fluid mixture on 1,151 specific
MY 2019 INFINITI QX50 (J55) vehicles. The windshield washer mixture concentrate does not meet
INFINITI specifications. Because the windshield washer fluid does not meet INFINITI specifications,
retailers should complete 100% of these adjustments prior to sale to help maintain our commitment to
the highest levels of quality and owner satisfaction.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm or DBS National
Service History – Open Campaign I.D. PC621
 New vehicles in retailer inventory can also be identified through the attached VIN list or by
using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for campaign applicability.

2. Use the attached procedure to adjust the washer fluid mixture.
3. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter and we apologize for any inconvenience this may
have caused.
PC621 | Original Document
PC621 - 2019 – QX50 –
REAR WASHER FLUID FLUSH
SERVICE PROCEDURE:
1.
Confirm VIN is affected by this dealer action.
2.
Pull vehicle into the shop and park in a safe working area.
3.
Has the vehicle Pre-Delivery Inspection (PDI) been completed?
•
If YES, proceed to Step 4.
•
If NO, proceed to Step 7.
NOTE: The washer fluid has a high Methanol content and needs to be diluted.
4.
Open the hood.
Figure 1
1/5
5.
Place a suitable deflector (cardboard
shown) on the rear windshield.
Figure 2
6.
Start the engine.
• Run the rear windshield washer
pump for 30 seconds to drain
approximately 500 mL (2.5 Cups)
of windshield washer fluid.
• Turn the engine OFF.
NOTE: This step will require the
assistance of a helper to hold the
deflector.
Figure 3
2/5
7.
Open the hood.
Install 500 mL (2.5 cups) of water to
windshield washer tank.
Figure 4
8.
Place a suitable deflector (cardboard
shown) on the rear windshield.
Figure 5
9.
Start the engine.
• Run the rear windshield washer
pump for 10 seconds to flush the
windshield washer fluid system.
• Turn the engine OFF.
NOTE: This step will require the
assistance of a helper to hold the
deflector.
Figure 6
3/5
10.
Remove and discard the deflector.
Figure 7
11.
Top off the windshield washer tank
with ONLY water as needed.
Figure 10
12.
Close the hood.
Figure 11
13.
Repair is complete. Release the vehicle.
4/5
14.
Submit a warranty claim using the Claims Information below.
CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC621
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Flush rear windshield fluid
CM
PC621
ZZ
99
Op
Codes
Flat
Rate
Time
PC6210
0.2 Hr
5/5
Parts
Expense
Required
Code
on claim Required
NO
NO