H110NAS1

5/1/2018
H110NAS1 - Service Action: A-Pillar Water Ingress | TOPIx
H110NAS1
TECHNICAL BULLETIN
01 MAY 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
501-25C: Body Repairs
SUBJECT/CONCERN:
Service Action: A-Pillar Water Ingress
AFFECTED VEHICLE RANGE:
MODEL:
XE (X760)
MODEL YEAR:
2017-2018
VIN:
P10648-P17693
ASSEMBLY PLANT:
Castle Bromwich
MARKETS:
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NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where due to a
change to the robotic sealing process, a small area of sealant at the left and right A-pillar was omitted. As
a result of this, water can run through this area into the passenger compartment of the vehicle.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in
this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection
(PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
NOTE:
Order only the expected percentage demand of parts identified.
DESCRIPTION
Sealant - Loctite 595
PART NO./SUNDRY CODE
*ZZZ001
QTY./VALUE
*$5.20
EXPECTED PERCENTAGE DEMAND
100
* - an allowance of $5.20 USD (or local equivalent) has been provided to cover the cost of the sealant.
Claim using Sundry Code ‘ZZZ001’.
SPECIAL TOOLS:
Refer to TOPIx Workshop Manual/Workshop Procedure for any required special tools.
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WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is allocated
for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only. The
Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to
obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 April 2020
closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY
CODE
QTY./VALUE
H110
A
A-pillar - Upper - Apply
sealant
76.96.65
0.1
*ZZZ001
*$5.20
H110
B
A-pillar - Upper - Apply
sealant
Drive in/drive out
76.96.65
10.10.10
0.1
0.2
*ZZZ001
-
*$5.20
-
Normal Warranty policies and procedures apply.
* - an allowance of $5.20 USD (or local equivalent) has been provided to cover the cost of the sealant.
Claim using Sundry Code ‘ZZZ001’.
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SERVICE INFORMATION:
1
NOTE:
Left A-pillar area shown; right A-pillar area similar.

Area in which water can enter the passenger compartment.
WORKSHOP PROCEDURE:
NOTES:
This procedure contains some variation in the illustrations depending on the vehicle
specification, but the essential information is always correct.
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This procedure contains illustrations showing certain components removed to provide extra
clarity.
1
NOTE:
Repeat this step for both sides of the vehicle.
Open the front left door.
2
NOTE:
Repeat this step for both sides of the vehicle.

Use a suitable cloth to clean the area shown.
3
NOTE:
Repeat this step for both sides of the vehicle.
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
Apply the sealer to the left A-pillar panel as shown.
4
Check for water ingress into the passenger compartment.
If there is no water ingress into the passenger compartment, go to Step 6.
If there is water ingress into the passenger compartment, go to Step 5.
5
For vehicles with water ingress into the passenger compartment only: repair any concerns
caused by the water ingress (see TOPIx Workshop Manual section 501-25C: Body Repairs - Water
Leaks - Description and Operation - Water Leaks).
To be performed as a separate claim.
6
NOTE:
Repeat this step for both sides of the vehicle.
Close the front left door.
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Release the vehicle.
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