6-384NAS2

SERVICE ACTION H110: A-PILLAR WATER INGRESS
11-MAY-18
NO.: 6-384NAS
(ISSUE 2)
SEC.: GENERAL
INFORMATION
SERVICE BULLETIN
MKT.: CAN / USA
CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where
due to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been
omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
AFFECTED VEHICLE RANGE
XE (X760)
Model Year: ................... 2017-2018
VIN: ................................... P10647-P17694
SERVICE PROGRAM / REWORK ACTION
Retailers will apply sealant to the left and right A-pillar area. There will be no charge to owners for this action under
this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to
undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H110NAS, Service Action: A-Pillar Water Ingress, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION
Sealant - Loctite 595
PART NO. / SUNDRY CODE
ZZZ001
QTY. / VALUE
*$5.20
EXPECTED PERCENTAGE
DEMAND
100
* - an allowance of $5.20 USD (or local equivalent) has been provided to cover the cost of the sealant.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to ensure that a vehicle is affected by this program
prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 April 2020 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H110
A
H110
B
DESCRIPTION
SRO
TIME
(HOURS)
PARTS / SUNDRY
CODE
QTY. /
VALUE
A-pillar - Upper - Apply sealant
76.96.65
0.1
ZZZ001
*$5.20
A-pillar - Upper - Apply sealant
76.96.65
0.1
ZZZ001
*$5.20
Drive in/drive out
10.10.10
0.2
-
-
* - an allowance of $5.20 USD (or local equivalent) has been provided to cover the cost of the sealant.
Normal Warranty policies and procedures apply.