SSM73874

5/17/2018
SSM73874 - Emergency call button does not illuminate when carrying out PDI activation | TOPIx
Reference
SSM73874
Models
E-PACE / X540
F-PACE / X761
XE / X760
XF / X260
Title
Emergency call button does not illuminate when carrying out PDI
activation
Category
Electrical
Last modified
16-May-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue: When carrying out the Pre Delivery Inspection routine using
Pathfinder the e-call button may not illuminate and/ or ‘SOS is not
available’ displayed on the instrument Cluster’ due to activation failure.
Cause: An error with the in-market database may prevent the
Telematics Control Unit (TCU) changing the operational mode to
‘Activated’ from ‘Pre-activated’.
Action: If the TCU activation fails during the PDI, please carry out the
following steps:
1. Update the TCU software using Pathfinder P160 onwards.
2. Run the telematics server check following the TCU software
update.
3. Continue the PDI process using Pathfinder.
Note: If the vehicle does not successfully activate TCU Connected
Car services after carrying out the above steps, please raise an ePQR
including the following details:
1. Session files.
2. Confirmation of process followed and the SSM number above.
3. Date/ time of all manual activation attempts.
4. Vehicle VIN.
5. TCU serial number and photograph of the TCU label.
VIN range as follows:
X761 18MY - SADCK2FX1JA290286
X760 18 MY - SAJAE4FX7JCP37375
X260 18 MY - SAJBB4AN8JCY67717
X540 18 MY - SADFJ2FX6J1Z07424
Technicians - Please rate this SSM and provide comments so that
future communications
https://topix.jaguar.jlrext.com/topix/content/document/view?id=896123
can be improved.
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5/17/2018
SSM73874 - Emergency call button does not illuminate when carrying out PDI activation | TOPIx
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=896123
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