ZE3-Dealer Lette

TOYOTA
◄ IMPORTANT UPDATE ►
Product Support Division
The attached Dealer Letter has been updated. Refer to the details below.
DATE
5/19/2016
TOPIC
The Technical Instructions section has been updated.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2016 Toyota Motor Sales, USA
To:
All Toyota Dealer Principals,
Service Managers, Parts Managers
Subject:
Warranty Enhancement Program– ZE3
Certain 2010 – 2014 Model Year Prius Vehicles
Extension of Warranty Coverage to the Intelligent Power Module (IPM)
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for repairs related failure of the Intelligent
Power Module (IPM). The vehicles covered under this Warranty Enhancement must first have Safety
Recall E0E (launched in mid-February, 2014) performed (if applicable).
In these vehicles, Toyota has received some reports where the Intelligent Power Module (IPM) located inside
the inverter assembly of the hybrid system may fail. This condition is indicated by hybrid system diagnostic
trouble codes (DTCs): P0A94, P324E, P3004, and/or P0A1A. If one or more of these DTCs are detected,
various warning lamps on the instrument panel will also illuminate and the vehicle will enter fail safe mode.
Although the Hybrid Inverter assembly is covered by Toyota’s New Vehicle Limited Warranty for 8 years or
100,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota
is now extending the warranty coverage for repairs related to failure of the Intelligent Power Module (IPM).
Please see the Warranty Enhancement Program Details for additional information.
Note: For California-certified vehicles sold, registered, and normally operated in Arizona (12MY only), California, Connecticut,
Maine, Maryland (beginning with 11MY), Massachusetts, New Jersey, New Mexico (10MY-11MY only), New York, Oregon,
Rhode Island, and Vermont, the Toyota New Vehicles Limited Warranty coverage is 15 years from the date of first use, or
150,000 miles (whichever occurs first).
The following information is provided to inform you and your staff of the program notification schedule and your
degree of involvement.
1.
Owner Notification Letter Mailing Date
The owner notification will commence in Late August, 2014 and will be mailed over several months. We
have attached a sample owner letter for your reference.
2.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides an extension to the vehicle’s “New Vehicle Limited
Warranty” for repairs related to certain internal malfunctions of Intelligent Power Module (IPM). The
vehicles covered under this Warranty Enhancement must first have Safety Recall E0E performed (if
applicable). If the condition is verified, an appropriate remedy will be performed under the terms of this
Warranty Enhancement Program*. This Warranty Enhancement covers failure of the IPM and other internal
inverter components potentially damaged by IPM failure.
This warranty enhancement provides coverage for 15 years with no mileage limitation from the date of
first use.
*This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the
same terms and conditions set forth in the New Vehicle Limited Warranty Section of your Owner’s
Warranty & Maintenance Guide. For example, damage from abuse, an accident, theft and/or vandalism is
not covered by the New Vehicle Limited Warranty or this warranty enhancement.
Warranty Enhancement ZE3 – D – Page |2
3.
Number and Identification of covered Vehicles
There are approximately 711,000 (certain 2010 - 2014 Model Year) Prius vehicles covered by this
Warranty Extension.
Model
Prius
Model Year
Certain 2010 – 2014
Production Period
Late March, 2009 through Early February, 2014
Appx. UIO
711,000
4.
Warranty Claim Processing Instructions
Please refer to the Warranty Policy Bulletin (Bulletin No. POL14-05) for warranty claim processing
instructions. All parts replaced for this repair are subject to warranty parts recovery.
5.
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0036-16.
6.
Parts Ordering
As this is an extension of the warranty, most customers will only request reimbursement from TMS for
past replacements. Dealers should not increase parts stock for this Warranty Enhancement. As always,
if a customer experiences one of the conditions described, dealers should conduct appropriate diagnosis
and order the applicable parts.
Refer to Warranty Policy Bulletin POL14-05 for detailed parts ordering information.
Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER FOR
STOCK. The parts have been placed on Dealer Ordering Solutions and will be systematically released
daily. Please see the weekly manual allocation report for additional details.
7.
Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Warranty Extension.
As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.