K00491826
Service Bulletin Details
Public Details for: K00491826
Models from 2019
2019 MACK GRANITE (GU) |
2019 MACK LR |
2019 MACK PINNACLE (CHU) |
2019 MACK PINNACLE (CXU) |
Solution K00491826 Friday, July 6, 2018 3:23:50 PM CEST Mack Models Mack Model LR , LEU , MRU , CHU , CXU , GU , TD Engine family Engine family MP7 , MP8 , MP10 Emission Standard Emission Standard 2018 , OBD2017 , US17 GHG , US16 , US15 , US13 OBD , US14 GHG ** SOLUTION ** Title Mack Chassis - Diagnostic Trouble Codes ( DTC ) P208E And P103B Logging With Possible Derate ( SCR Inducement ) - US14+OBD13, US14+OBD15, US14+OBD16 And US17+OBD16 And Newer Emissions, Common Year Models 2015 And Newer Cause P208E and or P103B may be generated due to the intermittent, temporary clogging of the Diesel Exhaust Fluid (DEF) dosing valve, normally at startup. Solution - DO NOT RUN A SERVICE REGENERATION OR CRYSTAL SUBLIMATION TO EXIT INDUCEMENT FOR THESE CODES. - IF THE CHASSIS CAME IN WITH DERATE WARNINGS ACTIVE, Proceed to section two Prior To Programming. I. Software Levels Verify the chassis emissions level - Details can be found in the Product Details box on the Product tab in PTT as seen below: Review the Detailed Status Information for the relevant code on the DTC Readout. For US14+OBD13, US14+OBD15, and US14+OBD16 Software improvements have been released for all three emissions levels to address this DTC. Field Service Bulletins with information and instructions have been published for each emissions level. All of the FSBs can be found under the Service tab in Impact, Function Group 284. The articles can also be searched for by Title. Refer to the chart below for the correct bulletin information: Emissions Level Field Service Bulletin (Model Year) US14+OBD13 FSB 284-066 Engine Control Module (ECM) and (2015) Aftertreatment Control Module (ACM), Reprogramming US14+OBD15 FSB 284-064 Engine Control Module (ECM) and (2016) Aftertreatment Control Module (ACM), Reprogramming US14+OBD16 FSB 284-065 Engine Control Module (ECM) and (2017) Aftertreatment Control Module (ACM), Reprogramming If the Bulletin does not appear when searched with either VIN or Chassis information entered, search by model: 1. Clear any chassis information from the Search box. 2. Select or enter the applicable model. 3. Make sure Title is selected in the Search By field. Enter the correct Bulletin title in the text entry field. 4. Press the Search button. The operation will appear in the results window. 5. Select the correct vehicle configuration from the list that appears as shown below: For All US17+OBD16 And Newer - Verify software levels are current. Update if they are not. Note that per FSB284-067, the software released for GHG17 vehicles did not address these codes. - Proceed to Section II. If software shows to be current, ensure the Confirmed DTC status is True as shown above, then proceed with diagnostics below. II. System Tests Premium Tech Tool (PTT) Operation number 2589-08-03-05 Aftertreatment selective catalytic reduction (SCR) system, found under Function Group 2 in the Test tab should be utilized to diagnose the problem and exit inducement in the order listed below: 1. Test A: System Pressure Build Up - This test confirms that the DEF pump builds pressure as expected (this test can be skipped if other tests will also be performed). - IF PRESSURE IS NOT BUILT, DO NOT REPLACE DEF PUMP. Follow the instructions below: 1. Start the truck and allow it to run for 10 minutes. 2. Shut off the truck. 3. Rerun the test. 2. Test B: Dosing Test - A graduated cylinder or other appropriate container with measurement accurate within 2 milliliters (cubic centimeters) should be used to measure dosing test results. 1. Sub-Test 2, Small dosing test - 120 seconds at 25% dosing 2. Sub-Test 3, Large dosing test - 120 seconds at 100% dosing 3. Sub-Test 4, Dosing Test, Exit inducement mode - This will clear any inducement (derate) condition caused by P208E or P103B. 3. Test C: Exit Inducement Mode - Test B, sub-test 4 mentioned in the previous section runs the diagnostic monitor on the dosing valve and verifies it is operating correctly. Test C will reset any inducement (derate) timers present. - This test should be run as the last step before releasing vehicle back to the customer so that if the problem is not completely fixed, the driver will still have 4 hours to reach a service location before the vehicle begins going into severe derate. Internal comments (BO) Do not recommend EECU /ACM replacements for this issue. Recommend GD along with this CBR. If the truck has been in multiple times for this issue, recommend thorough inspection for any clog/electrical issues. NA_Sister solutions K24483157 Campaign code FSB284-064, FSB284-065, FSB284-066 Solution visibility Dealer distribution Function(s)/component(s) affected Function affected DEF Dosing , SCR , 1 1 0 EMS , 2 1 0 ACM , Diagnostic tool Function Group Function Group 254 catalytic converter; exhaust emission control equipment , 2584 Dosage Valve; Injector , 284 control system, fuel supply Customer effect Main customer effect regeneration , calibration/programming/pairing/missing operation , diagnostics /methodology , efficiency/abnormal behavior , fault code/display Fluid implicated AdBlue Fault code(s) OBD 2013 Diagnostic Trouble Codes P103B , P208E Conditions Vehicle operating mode Frequency of occurrence of problem when driving , when stationary random Administration Author RU4469V Dealer ID RU4469V Last modified by RU4469V Creation date 20-04-2018 15:04 Date of last update 19-06-2018 19:06 Review date 15-02-2019 00:02 Status Published