05-63-18

ATTENTION:
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IMPORTANT - All
Service Personnel
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Initial in the boxes
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SERVICE MANAGER
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SERVICE BULLETIN
APPLICABILITY:
NUMBER: 05-63-18
2014-2018MY Forester
SUBJECT:
Steering Rattle Sound / Steering Wheel Vibration
DATE: 06/20/18
INTRODUCTION:
This bulletin announces a design change made to the forward bushing used in the front lower control
arm to address customer concerns of a rattle-type sound and / or a possible vibration felt in the
steering wheel. The material for the cushion portion of the front bushing has been changed.
PRODUCTION CHANGE INFORMATION:
The new bushings were incorporated into production starting with VIN JH567501.
PART INFORMATION:
The images below show the location of the front bushing and the new part as identified by the orange
paint mark. NOTE: Control (Lower) Arm Assembly part numbers are supplied as reference only
as nearly all repairs will only require bushing replacement. Always refer to the Service Manual for
inspection requirements prior to making any repairs.
Bushing location
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 05-63-18; Date 06/20/18
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excellence in Environmental Management
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Description
Part Number
Note
BUSHING-TRANSVERSE LINK FRONT
20204AG030
LOWER ARM ASSEMBLY- FRONT LEFT
20202SG011
LOWER ARM ASSEMBLY- FRONT RIGHT
20202SG001
Front bushing will have both
the metal ring and an orange
paint mark
SERVICE PROCEDURE / INFORMATION:
The service procedures for inspection and replacement of the bushings and / or the lower control
arm assembly remain unchanged. Always refer to the applicable Service Manual and review the full
requirements of the repair being performed. The Service Manual procedures contain information
critical to performing an effective repair the first time and every time. This includes but is not
limited to: important SAFETY precautions, proper inspection criteria, necessary special tools,
required processes and related one-time-use parts needed for a complete and lasting repair. Customer
satisfaction and retention starts with performing quality repairs.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description
Labor Operation #
Labor Time
LOWER ARM and / or BUSHINGS R&R- ONE
B611-401
1.5
LOWER ARM and / or BUSHINGS R&R- BOTH
B611-404
1.9
SUBLET REPAIR / ADMINISTRATION EXPENSES
C101-108
0.3
Fail Code
NBM-25
Repair times include: R&R and / or bushing / arm replacement and front end alignment.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 05-63-18; Date 06/20/18
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