T-SB-0046-18

T-SB-0046-18
June 13, 2018
2019 Corolla Hatchback Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
Corolla Hatchback
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:

Careful inspection for paint chips/scratches and body dents/dings.

Proper operation of electrical accessories (including interior light, clock, and radio reset).

Interior cleanliness.

Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of their vehicle, dealers are required to install a service reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
A PDS Check Sheet has been developed for the 2019 model year Corolla Hatchback. Bulletins
and other references are available for items in bold type.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.0
–
–
–
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2019 Corolla Hatchback Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS check sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time
punch/flags for service. If multiple repairs are performed, separate time flags must be punched for
each repair.
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
Techstream Lite (Green Cable)
PART NUMBER
QTY
TS2UNIT
ADE
TSLITEPDLR01
TSLP2DLR01
* Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 13.10.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Before Inspection
While performing new car PDS, install the D/C cut fuse before moving the vehicle from the
storage lot so that the Functional Operation checks can begin as soon as the vehicle is moved
into the service stall.
1. Install D/C cut fuse – see Check Sheet
2. Initialize/update the Entune TM 3.0 App Suite Connect – T-SB-0235-17
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2019 Corolla Hatchback Pre-Delivery Service (PDS)
Functional Operation
Apply parking brake, cycle ignition “IG-ON,” place gear selector in “R,” turn on lights and rear
defogger, unlock all doors, and release fuel door and trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation* systems and backup camera
8. Add dealer contact information for Call Dealer head unit function* – OM12K90U
(EntuneTM 3.0 Audio Plus and Premium Audio only.)
See Multimedia System Owner’s Manual pg. 62 – 63 (EntuneTM 3.0 Premium Audio) and
pg. 64 – 65 (EntuneTM 3.0 Audio Plus).
9. Check sliding roof*
10. Set clock to local time
Walkaround Inspection
Starting at the left front door, check window and door lock operation from master power switch,
if equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
2. Check power window operation
3. Check that engine starts with all keys
4. Check seats and seat belt operation
5. Check rear defogger
6. Check side marker, tail, backup, and license plate lights
7. Remove front and rear emergency towing eyelets and install covers* – see Check Sheet
8. Check rear hatch/cargo area trim appearance
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2019 Corolla Hatchback Pre-Delivery Service (PDS)
Walkaround Inspection (continued)
9. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
NOTE
Compact spare tire – 60 psi (414 kPa).
10. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood
1. Check engine oil level
2. Check brake and clutch* fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0195-17, “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided
on the Check Sheet and attach the printout to the Check Sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
2. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
3. Inspect tires for defects/damage
4. Install wheel covers/caps/spare tire wheel covers*
5. Install rubber body plugs
Install the rubber body plugs (stored in glove box) into rear torque box holes.
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Inspect under the vehicle for damage, rust, etc.
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2019 Corolla Hatchback Pre-Delivery Service (PDS)
Road Test
A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation
Check clutch operation, including engagement, disengagement, chattering, and
unusual noise.
Check manual transmission* operation, including shift lever/linkage and unusual noise.
Check automatic transmission* operation, including operation in each range, neutral start
switch, and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and ALL related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C operation
10. Check speedometer operation
11. Check cruise control operation
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
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2019 Corolla Hatchback Pre-Delivery Service (PDS)
Final Inspection and Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information labels,
must be left on the vehicle until delivery to a retail customer.
2. Verify floor mat application and install using retaining clips* – T-SB-0188-17
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place Owner’s Manual portfolio* in glove box
9. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker
to the inside of the windshield, top left corner. You may use your current service
reminder sticker.
10. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file, using
the Diagnostic Report function.
11. Install front license plate and mounting bracket* – see Check Sheet
* Inspect or install when equipped or required.
© 2018 Toyota Motor Sales, USA