ZG6_Toyota POL17
Service Bulletin Details
Public Details for: ZG6_Toyota POL17
Warranty policy bulletin: toyota has received reports of customer concerns regarding the illumination of the check engine light due to moisture/water in the air injection pumps and/or air switching valves.
- 2011 -
Models from 2011
2011 TOYOTA SEQUOIA |
2011 TOYOTA TUNDRA |
DISTRIBUTE TO: Service Manager Warranty Administrator Warranty Policy Bulletin No.: POL17-02 Date: 06/22/2017 Page: 1 of 4 REVISED 09/21/2017 SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZG6): WARRANTY EXTENSION FOR AIR INJECTION PUMPS & AIR SWITCHING VALVES ON CERTAIN 2011 MY TUNDRA AND 2011 MY SEQUOIA VEHICLES Background Toyota has received reports of customer concerns regarding the illumination of the check engine light due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. Applicability The Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited Warranty* for 3 years or 36,000 miles (whichever occurs first) and by the California Emission Warranty** for 7 years or 70,000 miles (whichever occurs first). However, Toyota is announcing a Warranty Enhancement Program to cover repairs related to illumination of the check engine light (Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. This Warranty enhancement is applicable for ten (10) years from the date-offirst use, or 150,000 miles, whichever occurs first. Not all vehicles are covered by this warranty enhancement. Verify VIN applicability for this Warranty Enhancement by checking Technical Information System (TIS) before completing any repairs. Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit. *This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,” “salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”. **The California Emission Warranty coverage only applies to certain states and certain model year/engine type Tundra and Sequoia vehicles. Please refer to Toyota Warranty Policy 4.7 for additional information. Toyota Warranty Policy Bulletin POL17-02 06/22/17 REVISED 09/21/17 2 of 4 Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “SC17A - Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • • • • Engine Expert Hybrid Expert Master Master Diagnostic Technician Claims for repairs that were performed by non-qualified technicians are subject to debit. Claim Submission Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Claim Type Model 2011 Tundra Repair Program 2011 Sequoia Engine Opcode Description Labor Time CHG29A Inspect Air Injection System + replace air injection pump & ASV & air pump inlet 4.0 hr./vehicle 1GR-FE 1UR-FE/ 3URFE/FBE Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Warranty Policy Bulletin POL17-02 06/22/17 REVISED 09/21/17 3 of 4 Replacement Parts All parts replaced for this repair are subject to warranty parts recovery. Model and Engine 11MY Tundra (1GR-FE) 11MY Tundra & Sequoia (1UR-FE) 11MY Tundra & Sequoia (3UR-FE) 11MY Tundra & Sequoia (3UR-FBE) Part Number Description Quantity 17610-0P010 PUMP ASSY, AIR 1 25701-31014 VALVE SET,EMISSION CONTROL, NO.1 1 25702-31014 VALVE SET,EMISSION CONTROL, NO.2 1 17621-0S012 17377-38010 17377-0S010 17610-0S010 INLET, AIR PUMP 1 GASKET, AIR TUBE 4 PUMP ASSY, AIR 2 25701-38100 VALVE SET,EMISSION CONTROL, NO.2 1 25702-38050 VALVE SET,EMISSION CONTROL, NO.1 1 17621-0S012 INLET, AIR PUMP 1 17376-38030 17377-38010 17377-0S010 17610-0S010 GASKET, AIR TUBE,No.1 2 GASKET, AIR TUBE 2 PUMP ASSY, AIR 2 25701-38064 VALVE ASSY, ELECTRIC AIR CONTROL 1 17621-0S012 17377-38010 17377-0S010 17376-38020 INLET, AIR PUMP 1 GASKET, AIR TUBE 2 GASKET, AIR TUBE,No.1 2 17171-0S030 GASKET, INTAKE MANIFOLD 2 17610-0S010 PUMP ASSY, AIR 2 25701-38064 VALVE ASSY, ELECTRIC AIR CONTROL 1 17621-0S012 17377-38010 17377-0S010 17376-38020 INLET, AIR PUMP 1 GASKET, AIR TUBE 2 GASKET, AIR TUBE,No.1 2 17171-0S020 GASKET, INTAKE MANIFOLD 2 Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Warranty Policy Bulletin POL17-02 06/22/17 REVISED 09/21/17 4 of 4 Technical Instructions (Repair Procedures) Technical instructions can be found in T-SB-0160-11, please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration: Toyota Customer Experience Center Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.