ZH2_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-16
Date: 10/30/2017
Page:
1 of 6
REVISED 4/17/2018
SUBJECT: CUSTOMER SUPPORT PROGRAM (ZH2):
PROPELLER SHAFT UNIVERSAL JOINTS ON CERTAIN
2005–2011 MY TACOMA VEHICLES
Background
Toyota has received reports in which customers have indicated that there is a
drivetrain vibration and/or drivetrain noise. If the vehicle continues to be driven
with the aforementioned condition, there is risk of severe damage to the propeller
shaft.
Applicability
The Propeller Shaft is covered by Toyota’s New Vehicle Limited Warranty* under
the Powertrain Warranty for 5 years or 60,000 miles, whichever occurs first.
However, Toyota is announcing a Customer Support Program to cover repairs
related to the propeller shaft.
Primary Coverage offers the Customer Support Program until April 30, 2019,
with no mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable
for 12 (twelve) years from the date of first use, with no mileage limitation.
Verify VIN applicability for this Customer Support Program by checking TIS
(Technical Information System) before completing any repairs.
Direct marketing of this Customer Support Program is strictly prohibited pursuant
to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of
this policy may result in a claim debit.
*This Customer Support Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or by this Customer Support Program (see, for example, Warranty
Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited
Warranty”).
Toyota Warranty Policy Bulletin
POL17-16
10/30/17
REVISED 4/17/2018
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Covered Vehicles
Not all vehicles are covered by this Customer Support Program. Verify VIN
applicability by checking TIS before completing any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
• Expert Drivetrain Technician
• Master Technician
• Master Diagnostic Technician (MDT)
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-16
10/30/17
REVISED 4/17/2018
3 of 6
Claim Submission
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Opcode
Description
Labor Time
CHG38A
Replace a universal joint for 2WD
0.9 hr./vehicle
CHG38B
Replace a universal joint for 4WD
0.8 hr./vehicle
CHG38C
Replace 2 universal joints for 2WD
1.2 hr./vehicle
CHG38D
Replace 2 universal joints for 4WD
1.0 hr./vehicle
CHG38E
Replace 3 universal joints for 2WD
2.1 hr./vehicle
CHG38F
Replace 3 universal joints for 4WD
1.8 hr./vehicle
CHG38G
Replace propeller shaft assy
0.5 hr./vehicle
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-16
10/30/17
REVISED 4/17/2018
4 of 6
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
To determine the correct U-joint kit part #, confirm the current driveshaft part
number using the Electronic Parts Catalog (EPC) then use the reference table
below to determine applicable U-joint kit part #.
Model
/
Model
Year
Driveshaft Part #
Previous
Current
Description
CSP
U-Joint Kit
Part #
Description
Quantity
(Zerk)
(Pre-Lube)
37100-04351
37100-04352
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04370
37100-04371
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04331
37100-04332
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04342
37100-04343
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04362
37100-04363
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04381
37100-04382
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04272
37100-04273
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04281
37100-04282
Propeller Shaft (w/
center support)
04007-13104
37100-04290
37100-04291
Propeller Shaft (w/
center support)
04007-13104
37100-04301
37100-04302
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04392
37100-04393
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04310
37100-04311
Propeller Shaft (w/
center support)
04007-13104
1~3
37100-04320
37100-04321
Propeller Shaft (w/
center support)
04007-13104
1~3
37110-04181
37110-04182
Propeller Shaft (w/
out center support)
04007-13104
1~2
37110-04190
37110-04191
Propeller Shaft (w/
out center support)
04007-13104
1~2
37110-04171
37110-04172
Propeller Shaft (w/
out center support)
04007-13204
1~2
All
Spider Kit,
Universal
Joint
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
1~3
1~3
Toyota Warranty Policy Bulletin
POL17-16
10/30/17
REVISED 4/17/2018
5 of 6
Replacement Parts Continued
Model
/
Model
Year
Driveshaft Part #
Previous
Current
Description
CSP
U-Joint Kit
Part #
(Zerk)
(Pre-Lube)
37110-04200
37110-04201
Propeller Shaft (w/
out center support)
04007-13104
37110-04222
37110-04223
Propeller Shaft (w/
out center support)
04007-13204
All
Description
Quantity
Spider Kit,
Universal
Joint
1~2
1~2
Note:
• At this time, T-SB-0302-17 is being updated. Please refer to the
replacement parts table in this WPB to determine which U-joint kit part # is
required while T-SB-0302-17 is being updated.
• ONLY CSP universal joint part numbers may be used for repairs under
ZH2, universal joint service parts WILL NOT be accepted on claims.
Photo Requirements and Parts Retention
Toyota requires photo documentation of replaced propeller shaft assemblies to
be recorded as part of the R.O. documentation for this repair. Photos must
provide perspective image(s) that illustrate the damage to the propeller shaft
yoke.
A photo must also be taken with a time and date stamp and the propeller shaft
assembly in the background. Photos must be made available for TMS Warranty
Department review upon request.
Replaced propeller shaft assemblies not requested for return in PRS or
inspection by District Service and Parts Managers (DSPMs) or Field Technical
Specialists (FTS) may be scrapped after they are listed on the scrap report.
Note: Toyota expects a majority of vehicles, exhibiting this condition WILL NOT
require propeller shaft replacement. Photo requirements and part retention are
only necessary if replacing the propeller shaft.
Technical Instructions (Repair Procedures)
For Tacoma, technical instructions can be found in T-SB-0302-17. Please refer to
TIS for additional information.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-16
10/30/17
REVISED 4/17/2018
6 of 6
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.