ZLH_Lexus POL17-

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-01
Date: 02/15/2017
Page:
1 of 3
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZLH):
WARRANTY EXTENSION FOR AIR INJECTION PUMPS &
AIR SWITCHING VALVES ON CERTAIN 2010-2013 MY
GX 460 VEHICLES
Background
Lexus has received reports of customer concerns regarding the illumination of
the check engine light (Malfunction Indicator Light) due to moisture/water in the
Air Injection Pumps and/or Air Switching Valves.
Applicability
The Air Injection Pumps and Air Switching Valves are covered by the Lexus New
Vehicle Limited Warranty for 4 years or 50,000 miles (whichever occurs first) and
by the California Emission Warranty* for 7 years or 70,000 miles (whichever
occurs first). However, Lexus is announcing a Warranty Enhancement Program
to cover repairs related to illumination of the check engine light (Malfunction
Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air
Switching Valves.
This Warranty enhancement is applicable for ten (10) years from the date-offirst use, or 150,000 miles, whichever occurs first.
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this Warranty Enhancement by checking Technical Information
System (TIS) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the
Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft
and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty
Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New
Vehicle Limited Warranty”.
Lexus Warranty Policy Bulletin
POL17-01
02/15/17
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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “LSC17A - Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the
repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• Senior Technician
• Master Technician
• Master Diagnostic Specialist
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Claim Type
Repair
Program
Model
GX 460
Opcode
Description
Labor Time
CHG29E
Inspect Air
Injection
System +
replace air
injection pump
& ASV + install
pump cover
2.3 hr./vehicle
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Model
GX 460
Part Number
04006-37138
17610-0C040
Description
KIT, AIR SWITCHING
VALVE
PUMP ASSY, AIR
Quantity
1
1
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL17-01
02/15/17
3 of 3
Technical Instructions (Repair Procedures)
Technical instructions can be found in L-SB-0028-14, please refer to TIS for
additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.