17B30-S1

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 5, 2018
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 17B30 – Supplement #1
Certain 2012-2016 Model Year F-450 – F-750 and F-59 Commercial Stripped Chassis
Vehicles Equipped with a 6.8L Engine
Camshaft Roller Follower Replacement
New! REASON FOR THIS SUPPLEMENT
Affected Vehicles Update: The Affected Vehicles section has been updated to allow dealers to
contact the Special Service Support Center (SSSC) to request adding a vehicle to the program.
PROGRAM TERMS
This program will be in effect through July 31, 2019. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
F-450/F-550
2012-2016
Kentucky
2012-2015
Escobedo
2016
Ohio
2012-2016
Detroit
F-650/F-750
F-59
Affected vehicles are identified in OASIS.
This program includes vehicles that are used in specific vocations only, which may be particularly
affected by this condition due to duty cycle. These vocations include:
•
•
•
•
•
•
•
All F-59 Commercial Stripped Chassis
Bucket/Aerial Boom/Crane
Tow Trucks
Bus
Airport services (tugs, food, fueling trucks)
Beverage Trucks
Mechanical Service (tire service bodies, mobile welding trucks)
NOTE: A notification letter has been sent to select vehicle modifiers requesting they review their
records and submit VINs to Ford by April 20, 2018, that were modified for use in one of the vocations
listed above. Vehicles that have been verified as meeting the vocation criteria will be added to this
program by April 30, 2018.
NOTE: To request adding a vehicle to this program that meets the affected vocational criteria, please
submit a Non-Involved contact type to the SSSC via the SSSC Web Contact Site and be prepared to
provide pictures that clearly demonstrate vehicle usage and the vehicle’s VIN label.
 Copyright 2018 Ford Motor Company
REASON FOR THIS PROGRAM
In some of the affected vehicles, the camshaft roller follower bearings may experience accelerated
wear. Accelerated wear of the camshaft roller follower bearings may cause an engine knocking noise,
the check engine light to illuminate, or a no start condition.
SERVICE ACTION
Dealers are to replace the camshaft roller followers for both cylinder heads. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 5, 2018. Owner letters to those identified
to Ford via their vehicle modifier will be mailed by May 31, 2018. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 17B30 – Supplement #1
Certain 2012-2016 Model Year F-450 – F-750 and F-59 Commercial Stripped Chassis Vehicles
Equipped with a 6.8L Engine
Camshaft Roller Follower Replacement
OASIS ACTIVATION
OASIS will be activated on March 1, 2018. Vehicles identified to Ford via the vehicle modifier will
have OASIS turned by April 30, 2018.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
Adding a VIN:
• Submit a Non-Involved contact type to the SSSC via the SSSC Web Contact Site.
• Be prepared to provide pictures that clearly demonstrate vehicle usage and the vehicle’s VIN
label.
SOLD VEHICLES
•
•
•
Owners of affected vehicles will be directed to dealers for repairs.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires August 1, 2018.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with replacement of the camshaft roller
followers and related damage.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 17B30 – Supplement #1
Certain 2012-2016 Model Year F-450 – F-750 and F-59 Commercial Stripped Chassis Vehicles
Equipped with a 6.8L Engine
Camshaft Roller Follower Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 – 2 years, regardless of miles driven
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(17B30) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
• Submit refunds on a separate repair line.
- Program Code: 17B30
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Provision for locally obtained supplies includes: silicone sealant, silicone gasket remover,
metal surface prep wipes, and dielectric compound.
o Program Code: 17B30
o Misc Expense: OTHER
o Amount: Actual cost up to $40.00
 Copyright 2018 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 17B30 – Supplement #1
Certain 2012-2016 Model Year F-450 – F-750 and F-59 Commercial Stripped Chassis Vehicles
Equipped with a 6.8L Engine
Camshaft Roller Follower Replacement
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
F-450/F-550 and F-59 – Replace all camshaft roller followers
17B30B
4.9 Hours
F-650/F-750 – Replace all camshaft roller followers
17B30C
5.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity
Claim
Quantity
Camshaft Roller Follower
30
30
5C3Z-6584-AA
Valve Cover Gasket LH (for aluminum valve covers)
1
1
5C3Z-6584-BA
Valve Cover Gasket RH (for aluminum valve covers)
1
1
DL1Z-6584-A
Valve Cover Gasket LH (for plastic valve covers)
1
1
DL1Z-6584-B
Valve Cover Gasket RH (for plastic valve covers)
1
1
W716325-S300
Oil Level Indicator O-ring seal (2 per package)
1
1
W710926-S430
Camshaft Sprocket Bolt (4 per package)
1
2
F1AZ-6278-A
Camshaft Sprocket Washer (2 per package)
1
2
7C2Z-9229-A
Fuel Injector O-Ring Kit (F-650/F-750)
1
1
XO-5W20-QSP
XO-5W30-QSP
Motorcraft ® Synthetic Blend Motor Oil (1 quart) Refer
to the engine oil fill cap for the appropriate engine oil.
1
1
TA-30
Motorcraft ® Gasket and Sealant (or equivalent)
ZC-30-A
Motorcraft ® Silicone Gasket Remover
ZC-31-B
Motorcraft ® Metal Surface Prep Wipes
XG-3-A
Motorcraft ® Dielectric Compound (or equivalent)
Part Number
Description
3L3Z-6564-A
Claim as
MISC. OTHER
The DOR/COR number for this program is 51117.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2018 Ford Motor Company