NTB18-039
Service Bulletin Details
Public Details for: NTB18-039
Voluntary service campaign 2016-2017 leaf lithium-ion battery controller reprogram introduction nissan is conducting this voluntary service campaign on certain specific model year 2016-2017 leaf vehicles to reprogram the lithium-ion bat
Models from 2017
2017 NISSAN LEAF |
Models from 2016
2016 NISSAN LEAF |
Reference: Date: NTB18-039 June 5, 2018 VOLUNTARY SERVICE CAMPAIGN 2016-2017 LEAF LITHIUM-ION BATTERY CONTROLLER REPROGRAM CAMPAIGN ID #: APPLIED VEHICLES: PC630 2016-2017 LEAF (ZE0) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary service campaign on certain specific model year 20162017 LEAF vehicles to reprogram the Lithium-Ion Battery Controller (LBC). This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number PC630 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer’s inventory. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/27 SERVICE PROCEDURE HV BATTERY (Lithium Ion Battery Controller) module update 1. Before continuing, it is IMPORTANT to make sure: ASIST on the CONSULT PC has been synchronized (updated) to the current date. All CONSULT-III plus (C-III plus) software updates (if any) have been installed. The CONSULT PC is connected to the Internet (Wi-Fi or cable). CAUTION: Disconnect Electric Vehicle Service Equipment (EVSE). Do not charge the High Voltage (HV) Lithium Ion battery during Reprogramming. NOTE: Check to see if the timer for either charging or climate control is ON. If ON, turn it OFF and make sure to turn it back on after reprogramming. CAUTION: Connect the GR8 to the 12V battery and set to ECM power supply mode. If the vehicle battery voltage drops below 12.0V or above 15.5V during reprogramming, the LBC may be damaged. Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the LBC may be damaged. Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the LBC may be damaged. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the plus VI. If Bluetooth® signal waves are within range of the CONSULT PC during reprogramming, reprogramming may be interrupted and the LBC may be damaged. 12V battery DO NOT CHARGE during reprogramming Figure A 2/27 NTB18-039 2. Once all ASIST and CONSULT related updates have been performed, connect the CONSULT PC to vehicle. Connect the plus VI to the vehicle and then to the Consult PC with the USB cable. Connect the AC adapter to the CONSULT PC. 3. Turn ON the CONSULT PC, and then open C-III plus. Turn OFF any screen savers that are on the CONSULT PC. 4. Set parking brake. 5. Depress the vehicle’s power (“ignition”) switch twice without depressing the brake pedal. The meter and gauges will illuminate. CAUTION: Do Not set the vehicle in “READY to drive” mode. NOTE: Make sure all accessories are turned OFF. 6. After the plus VI is recognized, select Diagnosis (All Systems) and then Confirm. After system call has completed erase all DTCs. Repair any DTCs that cannot be erased prior to performing this reprogramming. NOTE: DTC diagnosis and repair is not covered under this campaign. 7. Select the Home button and then YES to return to the screen shown in Figure 1, and then select Re/programming, Configuration. NOTE: Make sure all applications other than ASIST and C-III plus are closed. Plus VI is recognized Step 6 Step 7 Figure 1 3/27 NTB18-039 8. Check mark box for Confirmed Instructions (circled in green) by selecting it, and then select Next. Step 8 Figure 2 9. Select LEAF and 2016 or 2017, or Automatic Selection(VIN). If Automatic Selection(VIN) is selected, wait for the Reading VIN screen to complete (picture not shown). If the screen in Figure 3 does not display, skip to step 11. 10. Select Select. This works, too Step 9 Step 10 Figure 3 4/27 NTB18-039 11. Verify the VIN in VIN or Chassis # matches that of the vehicle. If the correct VIN is displayed, select Confirm. Verify here XXXXXXXXXXXXXXXXXXX If OK, select Confirm Figure 4 12. Select Confirm again. XXXXXXXXXXXXXXXXX Step 12 Figure 5 5/27 NTB18-039 13. Select HV BATTERY. Wait for System Call to complete. Step 13 Figure 6 14. Select Reprogramming. Step 14 Figure 7 6/27 NTB18-039 15. Write down the Part Number on the vehicle’s repair order from Figure 8 and confirm if it matches one of the part numbers in Table “A” below. Table A MODEL YEAR CURRENT HV BATTERY PART NUMBER: 293A04NP4A, 4NP4B 4NP5A, 4NP5B 2016-2017 LEAF (ZE0) If the HV BATTERY part number is one of the part numbers listed in the table above, continue with reprogramming. Select Save, and then go to Step 16. If the HV BATTERY part number is not in the table above, this campaign does not apply or it has already been done. Recheck Service Comm or DBS for campaign eligibility. XXXXXXXXXXXXXXXXXXX Verify here 293A0-_ _ _ _ _ XXXXXXXXXXXXXXXXXXX If OK, select Save Figure 8 7/27 NTB18-039 16. Read the precautions on page 1, and then select page 2 (page 2 not shown) with arrow. After reading page 2, select Confirmed instructions, and then select Next. Step 16 Figure 9 NOTE: In some cases, more than one new P/N for reprogramming is available. In this case, the screen in Figure 10 will display. Select and use the reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”. If you get this screen and it is blank (no reprogramming listed), it may mean that there is no reprogramming available for this vehicle, this campaign does not apply or it has already been done. Recheck Service Comm or DBS for campaign eligibility. HV BATTERY Figure 10 8/27 NTB18-039 17. Verify the Current Part Number matches the Part Number written down in step 15, and then select Next. 293A0-_ _ _ _ _ 293A0-_ _ _ _ _ XXXXXXXXXXXXXXXXXXX HV BATTERY Verify P/Ns above, then select Next Figure 11 18. If the screen in Figure 12 appears, first select Delete then Confirm, and then Other Operation. This will erase the Saved Data List and restart the reprogram from step 13. If no Saved Data List is stored Figure 14 will be displayed. Proceed to step 19. XXXXXXXXXXXXXXXXXXX HV BATTERY 293A0-_ _ _ _ _ Step 18 Figure 12 9/27 NTB18-039 19. Confirm battery voltage is correct, and then select Next. NOTE: Battery voltage must stay within specified range to make the indicator turn green. Monitor 12V battery voltage here Must be “Green” before selecting Next Figure 14 20. With battery voltage in the green, select Start. NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay within 12 volts and 15.5 volts. Make sure the voltage level is sufficient. Monitor 12V battery voltage here Step 20 Figure 15 10/27 NTB18-039 21. Select USA/CANADA Dealers. 22. Select OK. Step 21 Step 22 Figure 16 NOTE: The above screen may not display if the CONSULT PC has remained on since the last reprogramming. If the CONSULT PC is not connected to the Internet, the screen in Figure 17 will display. Figure 17 11/27 NTB18-039 NOTE: In the next steps, the reprogramming process will begin when Submit is selected. 23. Enter your Username and Password. The CONSULT PC must be connected to the Internet via cable or Wi-Fi. If you do not know your User Name and Password, contact your Service Manager. 24. Select Submit. Figure 18 25. Wait for both bar graphs to complete. NOTE: If the message “You may disconnect CONSULT and VI” is displayed, do NOT disconnect the USB cable. Figure 19 12/27 NTB18-039 26. When the screen in Figure 20 appears, reprogramming is complete. a. Select Next and wait for System Call to complete. b. Proceed to step 27 on page 15 to erase DTCs. Step 26a Figure 20 NOTE: If the reprogram will not complete, see the next page (page 14) to RETRY the reprogram update. 13/27 NTB18-039 HV BATTERY (Lithium Ion Battery Controller) module recovery CAUTION: If reprogramming does not complete and the !? displays as shown in Figure 21: Check battery voltage (12.0 – 15.5V). Ignition is ON, Ready Mode is OFF. External Bluetooth® devices are OFF. All electrical loads are OFF. 293A0- Select Retry and follow the on screen instructions. Retry may not go through on first attempt and can be selected more than once. 293A0-_ _ _ _ _ XXXXXXXXXXXXXXXXXXX HV BATTERY Figure 21 OR: If reprogramming does not complete and the X displays as shown in Figure 22: Do not disconnect plus VI or shut down Consult III plus if reprogramming does not complete. Check battery voltage (12.0 – 15.5V). CONSULT A/C adapter is plugged in. Ignition is ON, Ready Mode is OFF. Transmission in Park. All C-III plus / plus VI cables are securely connected. All C-III plus updates are installed. 293A0293A0-_ _ _ _ _ XXXXXXXXXXXXXXXXXXX HV BATTERY Figure 22 Select Home, and then restart the reprogram procedure from the beginning. 14/27 NTB18-039 27. Erase all DTCs: a. Turn “ignition” OFF by depressing the power switch once. The screen in Figure 23 will read OFF after pressing the power switch once. ON to OFF Figure 23 b. Wait 1 minute with the ignition OFF. c. Turn “ignition” ON by depressing the power switch twice. Do not step on the brake pedal when depressing the power switch. The screen in Figure 24 will read ON after pressing the power switch twice. NOTE: Do not be confused by any screen messages. At this point, simply turn the “ignition” ON. OFF to ON OFF Figure 24 15/27 NTB18-039 d. Wait for the bar graph in the ERASE window to complete 100%. Step 27d Figure 25 28. Verify the part number has changed. a. Print a copy by selecting Print. b. Attach the copy to the repair order. c. Once a copy has been printed, select Confirm. Step 28 293A0-_ _ _ _ _ 293A0-_ _ _ _ _ XXXXXXXXXXXXXXXXXXX HV/BATTERY Step 28a Step 28c Figure 26 16/27 NTB18-039 29. After Confirmation has completed, select Home. Step 30 Step 29 Figure 27 30. Close C-III plus by selecting “X” in Figure 27. Do not turn OFF the CONSULT PC. 31. Turn the ignition OFF. 32. Disconnect the GR8 from the 12 volt battery. 33. Place the vehicle in “READY to drive” mode: Apply the parking brake. Depress the brake pedal. Depress the power switch once. The meter and gauges will illuminate. Ready light ON. 34. Open C-III plus. 17/27 NTB18-039 35. Once the plus VI is recognized, select Diagnosis (All Systems). Plus VI recognized Step 35 Figure 28 36. Select LEAF and 2016 or 2017, or Automatic Selection(VIN). If Automatic Selection(VIN) is selected, wait for the Reading VIN screen to complete. If the screen in Figure 29 does not display, skip to step 38. 37. Select Select or Detect Vehicle, whichever displays. This works, too Step 36 Step 37: May display Detect Vehicle Figure 29 18/27 NTB18-039 38. Verify the VIN in VIN or Chassis # matches that of the vehicle. If the correct VIN exists, select Confirm. Verify here XXXXXXXXXXXXXXXXXXX If OK, select Confirm Figure 30 39. Wait for System Call to complete. Figure 31 19/27 NTB18-039 40. If DTCs are present, select ERASE. If no DTCs are present, skip to Step 43. Step 40 Figure 32 41. Select Execute. Step 41 Figure 33 20/27 NTB18-039 42. Select Close. Step 42 Figure 34 43. Using the arrow keys, select Page 3/3, and then select HVAC. Select HVAC Arrow keys Page 3/3 Figure 35 21/27 NTB18-039 44. Select ERASE. Step 44 Figure 36 45. Select Execute. Step 45 Figure 37 22/27 NTB18-039 46. Select Close. Step 46 Figure 38 NOTE: If DTC B2631 (SUNLOAD SENSOR) sets again, this is okay. DTC B2631: OK Figure 39 23/27 NTB18-039 47. Select Back. Step 47 Figure 40 48. Using the arrow keys, go to Page 3/3, and then select MULTI AV. Select MULTI AV Arrow keys Page 3/3 Figure 41 24/27 NTB18-039 49. Select ERASE. Step 49 Figure 42 50. Select Execute. Step 50 Figure 43 25/27 NTB18-039 51. Select Close. Step 52a Step 51 Figure 44 52. Once all DTCs have been erased: a. Select Home, and then on the next screen, select Yes (picture not shown). b. Close C-III plus, turn OFF the CONSULT PC, and then disconnect the CONSULT PC and plus VI from the vehicle. c. Turn “ignition” OFF (depress power switch once). 53. Verify the repair is complete: a. Place the vehicle in the “READY to drive” mode (press power switch while stepping on the brake pedal). b. Verify no error messages are displayed in the meter and gauges or center multifunction control panel. 26/27 NTB18-039 CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID PC630 DESCRIPTION Reprogram Lithium Ion Battery Controller Reprogram Not Needed 27/27 OP CODE PC6300 PC6301 FRT 0.4 hrs 0.3 hrs NTB18-039