C2039

ISX12N ECM Calibration Campaign
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Warranty Field Campaign
Campaign Number:
c2039
Revision:
ISX12N ECM Calibration Campaign
Released Date: 26-Jun2018
Expiration Date (U.S.
and Canada): 31-Jul2019
Expiration Date
(International): 31-Jul2019
ISX12N ECM Calibration Campaign
Attention
• U.S / Canadian Dealers
• U.S / Canadian Distr./Branches and Div. Offices
• Worldwide distr./ branches and Div./Reg Offices (Automotive & CIHR-HD)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This campaign is being issued to address a calibration update in certain ISX12N CM2380
X120B engines. This document enables authorized repair locations to calibrate the
engine control module (ECM) to the latest revision.
Note : A claim with multiple ESNs is acceptable and encouraged.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2020/c2039.html
7/2/2018
ISX12N ECM Calibration Campaign
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Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following
actions:
1. Use the ECM Calibration Revision History available on QuickServe® Online to
confirm the revision date of the calibration currently installed in the engine. If ECM
already contains a calibration released 02-JUN-2018 or later, DO NOT calibrate the
engine. No further action is needed.
2. For all engines requiring an ECM calibration, obtain a calibration via QuickServe®
Online (QSOL). Enter the Engine Serial Number into QSOL, click on the Service tab,
then click on Related Information, then click on Calibration Downloads and enter the
requested information to obtain a Zip file to calibrate the ECM.
3. For all engines requiring an ECM calibration, calibrate the ECM as described in
Procedure 019-032 in the Service Manual Bulletin 5504152 on QSOL. Provide
documentation of ECM revision codes from before and after the calibration in the
claims section.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Note : SRT17-902 should only be claimed if the unit DID NOT require
calibration.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative Time Open and Close Repair
Order (Road Repairs)
17-902
CAMPAIGN CHECK
Time (hrs)
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2020/c2039.html
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ISX12N ECM Calibration Campaign
SRT Code
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Description
Time (hrs)
Engine Control Module
Calibration Code Transfer (EPA 2017)
19-0G5
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units
that can be repaired on a single visit. When filing claims for multiple ESNs,
Where travel is required and authorized, travel can be filed to ONLY one (1)
ESN.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WEQPEJ
Attachments
Click here to see c2039_esn-list.xls
(/service/english/attachments/c2039_esn-list.xls)
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2020/c2039.html
7/2/2018
ISX12N ECM Calibration Campaign
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Engine Family
Fuel System
Design Application
Market Application
Automotive
All
Last Modified: 26-Jun-2018
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2020/c2039.html
7/2/2018