R1805

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
ECM Reprogram
Voluntary Emissions Service Campaign
Reference: R1805
Date: June 20, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
853
335
June 20, 2018
NO
MY2018 Sentra (B17) SR and
NISMO equipped with 1.6L
engine
***** Campaign Summary*****
Nissan has reclassified the previously announced quality action (P8307) for new vehicle inventory as
a Voluntary Emissions Service Campaign to update the Engine Control Module (ECM) software to
prevent permanent storage of a DTC as a result of a Multiway Control Valve (MCV) malfunction on
853 specific 2018 Nissan Sentra (B17) SR and NISMO vehicles equipped with the MR16DDT engine.
If a MCV malfunction occurred and was repaired, the current ECM logic will allow a technician to
reset the Malfunction Indicator Lamp (MIL), but the DTC will remain stored in ECM memory.
Resulting in Inspection/Maintenance (I/M; a.k.a. smog test) failure when a DTC check is performed
at an inspection station.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History – Open Campaigns I.D. R1805.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
3. Dealers should use NTB18-044 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair



Updated ECM software is now available on ASIST
No other parts are required for this campaign
Additional coverage is available in the event the ECM unit fails during
reprogramming.
o Dealers should contact the Warranty Claims Call Center (800-258-7008,
option 7) for additional information.

CONSULT III

NTB18-044
CAMPAIGN ID: R1805 | Original Document
Owner
Notification
Nissan is not currently notifying customers for this activity. However, vehicles are
identified in SERVICE COMM and DBS National Service History. This campaign
should be performed when an affected vehicle enters into the dealership for any
service or repair.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions service campaign, which for any reason, enters the
service department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this voluntary service
campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the
appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Engine Control Module reprogram?
A.
The On-Board Diagnostic (OBD) system cannot clear the permanent DTC in the event of a
Multiway Control Valve (MCV) failure and subsequent replacement.
Q.
What is the possible effect of the condition?
A.
The permanent DTC may prevent a customer from successfully completing an
Inspection/Maintenance (I/M) test.
Q.
What will be the corrective action?
A.
Dealer will reprogram the Electronic Control Module (ECM) software.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take less
than one (1) hour to complete.
CAMPAIGN ID: R1805 | Original Document
Q.
When will vehicle owners be notified?
A.
Nissan is not currently mailing to customers for this activity. However, vehicles are identified
in SERVICE COMM and DBS National Service History. This campaign should be performed
when an affected vehicle enters into the dealership for any service or repair.
Q.
Are parts readily available?
A.
The remedy is reprogramming, no other parts are required for this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and a replacement
ECM needs to be ordered, rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
CAMPAIGN ID: R1805 | Original Document
Q.
I have a 2018 Sentra 1.6L but did not receive a letter, how can I tell if my vehicle is
affected?
A.
Please give me your vehicle identification number (VIN) so that I can check if your vehicle is
affected in this campaign.
Q.
What model year Sentra 1.6L vehicles are involved?
A.
2018 model year Nissan Sentra 1.6L vehicles manufactured between September 18, 2017
and February 8, 2018.
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
Q.
Does this campaign affect 2018 Sentra 1.6L vehicles sold in Canada?
A.
Yes.
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
Q.
I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do
I need to do to get the campaign on my vehicle performed?
A.
Let me get some information from you so I can verify that your vehicle is involved in this
service campaign. Please give me your name, address, telephone number, and vehicle
identification number (VIN).
(Note to CRR: Follow the procedure for Overseas Recall Program.)
CAMPAIGN ID: R1805 | Original Document