43-054
Service Bulletin Details
Public Details for: 43-054
Non-safety campaign ? T170/t270/t370 dpf/scr canister bracket bolts may be under-torqued.
Models from 2018
2018 KENWORTH T270 |
Models from 2017
2017 KENWORTH T170 |
2017 KENWORTH T270 |
2017 KENWORTH T370 |
Kenworth Truck Company Customer Service Department PO Box 1000 Kirkland, Washington 98083-1000 (425) 828-5000 Date TBD [First VIN] Customer Name Address City, State Zip Subject: TIB 43-054: T800/T880 Improved Vertical Exhaust Heat Shields Dear Kenworth Customer, Your vehicle (listed within this letter) is eligible for a campaign to install an improved vertical exhaust heat shield that is less prone to vibration. Please contact a Kenworth dealership to schedule an appointment for this work. If you have already had this work performed, please disregard this letter. You can find your nearest Kenworth dealer at Dealer Locator on the website www.Kenworth.com. When contacting your selected Kenworth dealer, refer to campaign TIB 43-054 and the VIN listed on this letter. The work will take approximately 1.0 hour, depending on vehicle configuration and dealer scheduling. There will be no charge to you if completed within Standard Warranty (excludes Extended Warranty) or for upgrades completed by 07/01/2019, whichever is greater. We apologize for this inconvenience but ask for your cooperation to ensure your continued satisfaction with Kenworth products. If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this campaign or experience any difficulty in making arrangements for this repair, please contact: Email: [email protected] with the bulletin number in the subject line. OR Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department OR Phone: 425-828-5000. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name. Thank you, Shondip Chakravarty Director of Customer Service Kenworth Truck Company VIN: [VIN List] REPAIR PROCEDURE TIB 43-054 2017 Vertical Exhaust Heat Shield Replacement Replacement Instructions Divisions Impacted: Kenworth and Peterbilt Exhaust Assembly Impacted: M37-6252-000000 Heat Shield Replacement 1. Remove the (9) M8 X 1.25 bolts and (9) M8 washers. They will be used for the new heat shield installation. • Bolt Part Numbers: 27-01260-016. • Washer Part Numbers: 27-00801-005P. 2. Remove the factory-installed heat shield and replace it with a new heat shield. • Factory-Installed Heat Shield: M46-6419. • New Heat Shield: M46-6440. 3. If grab handles are present, see the Grab Handle section below. 4. Install the new heat shield (M46-6440) with M8 X 1.25 bolts and washers removed during step 1. 5/18/2018 TIB 43-054 Page 1 of 2 2017 Vertical Exhaust Heat Shield Replacement Grab Handles 1. Remove the factory-installed heat shield. 2. Remove the (4) M6 bolts and (4) M6 washers. They will be used for installation on new heat shield. • Bolt Part Numbers: K041-813-16POL. • Washer Part Numbers: 27-00801-004P. 3. Remove the (1) grab handle and (2) grab handle reinforcements. • Grab Handle Part Number: K294-225 • Grab Handle Reinforcement Part Number: M77-6001 4. Attach the grab handle and grab handle reinforcements to the new heat shield with bolts and washers from step 2. 5. Install new heat shield as noted in step 3 of heat shield replacement section. 5/18/2018 TIB 43-054 Page 2 of 2 TIB 43-054: T800/T880 Vertical Exhaust Heat Shields Page 1 of 3 Technical Information Bulletin 43-054 Section Exhaust - 43 Subject T800/T880 Vertical Exhaust Heat Shields Release Date 6/14/2018 Condition The original heatshields have an unsupported section that causes an audible rattling along with visual movement. Chassis Affected 14 chassis (11 U.S. and 3 Canada) T800 and T880 vehicles built from 12/07/2017 through 01/17/2018, with inadequately supported heat shields. Action CAMPAIGN Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis. https://eportal.paccar.com/dealer/uskw/en/service/vehiclebulletins/vehiclefieldservice/Pages... 7/2/2018 TIB 43-054: T800/T880 Vertical Exhaust Heat Shields 1. 2. 3. Page 2 of 3 Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list. Review the DWWC or SIR for “Complete” next to the “43054” campaign code prior to performing this repair. Follow the procedures below to replace the heat shield. This campaign can be performed at any time convenient for the customer (for example: during next scheduled maintenance interval). Warranty Through Standard Warranty (excludes Extended Warranty) or for repairs completed by 07/01/2019, Kenworth will pay for parts at dealer net plus applicable mark-up and labor: 0.3 hours labor to replace the heat shield. Use Quick Claim Code 43054. Take-Off Parts Disposition: Destroy any take off part 30 days after claim is paid. CLAIM CODING Failure Location: 043-003-042 Work Accomplished: 35 Failure Type: 700 Responsibility Code: 01 SRT Code: 043-025 Claim Type: C Parts Parts are available from PACCAR Parts. Quantity Part Number Description 1 M46-6440 Guard-Muffler, Half Round Note: Reuse the bolts and washers as stated in the procedure. Procedure Use the attached procedure below to remove and replace the heat shield. Attachments Dealer\Chassis List U.S. Customer Letter Canada Customer Letter 43-054 Heat Shield Procedure https://eportal.paccar.com/dealer/uskw/en/service/vehiclebulletins/vehiclefieldservice/Pages... 7/2/2018 TIB 43-054: T800/T880 Vertical Exhaust Heat Shields Page 3 of 3 Authored by: OF Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. 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