15810 02

Special Coverage Adjustment
15810 Catalytic Converter Replacement
Reference Number:
Release Date: June 2018
Revision: 02
Revision Description: This bulletin has been revised update the labor time in the Warranty Information section.
Please discard all copies of 15810-01.
Make
Chevrolet
GMC
N151702790
Model
Equinox
Terrain
Model Year
From
To
2010
2011
2010
2011
RPO
LAF
LAF
Description
2.4L Engine
2.4L Engine
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Special
Coverage
Adjustment
Correction
On some 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles that are equipped with
a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or
face erosion of the catalytic converter.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 5, 2016, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to August 5, 2016, must be submitted
to the Service Contract provider.
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Replace the catalytic converter. The repairs will be made at no charge to the customer.
Parts
Quantity
1
1
1
Part Name
Part No.
23406152
22741672
24505057
Converter 3-Way CTLT
Gasket Exh Flex
Gasket Exh Manif
Warranty Information
Labor
Operation
9900310
9900311
9900312
9900313
*
Description
Engine Exhaust - Customer Concern Not Duplicated (CCND)
Replace Catalytic Converter:
AWD
FWD
ADD: Diagnosis Time
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied - For US dealers only
Labor
Time
0.1-0.3
Trans.
Type
ZREG
ZREG
Net
Item
N/A
N/A
ZREG
*
ZREG
**
2.2
1.3
0.1.-0.3
N/A
0.2
N/A
For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
**
Submit $10.00 administrative allowance in Net/Admin Allowance.
Copyright 2016 General Motors. All Rights Reserved.
Page 1 of 3
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Service Procedure
1.
Verify the catalytic converter requires replacement with a scan tool. Refer to catalytic converter diagnostics in SI.
•
If the catalytic converter requires replacement, continue to step 2.
•
If the catalytic converter does not require replacement, no further action is required.
2.
Remove the catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
3.
Install the new catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy
Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Special Coverage Adjustment
15810 Catalytic Converter Replacement
August 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2010-2011 model year Chevrolet Equinox or GMC Terrain, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2010-2011 model year Chevrolet Equinox or GMC Terrain vehicles
equipped with a 2.4L engine, may have a condition where a malfunction-indicator light (MIL) may illuminate due to
thermal damage or face erosion of the catalytic converter.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2010-2011 model year Chevrolet Equinox and GMC Terrain within 10 years of the date
your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed
reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite
your request, however, if this is not convenient, you may mail the completed reimbursement form and all required
documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017,
unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-833-2438
1-800-462-8583
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
15810
Page 3 of 3
GM CUSTOMER CARE AND AFTERSALES
DCS4776
URGENT - DISTRIBUTE IMMEDIATELY
Date:
June 12, 2018
Subject:
15810 02 - Special Coverage
Catalytic Converter Replacement
Warranty Information Revised
Models:
2010-2011 Chevrolet Equinox
2010-2011 GMC Terrain
Equipped with 2.4L Engine (RPO LAF)
To:
All Chevrolet and GMC Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales
Manager, and Warranty Administrator
This bulletin has been revised update the labor time in the Warranty
Information section. Please discard all copies of 15810-01.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES