P8314

SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Fuel Hose
Voluntary Service Campaign
Reference: P8314
Date: July 12, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2016-18 Q50 (V37) equipped
with M274 2.0L engine
MY2017-18 Q60 (CV37)
equipped with M274 2.0L engine
Affected
Population:
Retailer
Inventory:
12,990
46
2,413
28
SERVICE COMM
Activation date:
Stop Sale
In Effect
July 12, 2018
NO
***** Retailer Announcement *****
INFINITI is conducting a Voluntary Service Campaign to replace the low-pressure fuel hose on 15,617
specific MY2016-18 INFINITI Q50 (V37) and MY2017-18 INFINITI Q60 (CV37) vehicles equipped with
M274 2.0L engines. The low-pressure fuel hose connected to the fuel pump may not meet INFINITI
design specifications. As a result, a small amount of fuel may seep out at the clamped portion under cold
temperature and cold engine conditions leading to a detectable fuel smell.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this service action using Service Comm or DBS National Service
History – Open Campaign I.D. P8314
 New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 Please continue to check newly arriving inventory for service action applicability.
2. Retailers should use campaign bulletin ITB18-024 to replace the low-pressure fuel hose on affected
vehicles.
3. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Release Schedule *****
Parts

INFINITI will automatically ship enough parts to repair 100% of new inventory
and INFINITI Courtesy Vehicles (ICV) vehicles subject to stop sale, and enough
parts to repair two additional retailed vehicles.
o Shipments will begin to arrive at retailers by July 13, 2018:
Part Number
Description
Qty Req
16446-91C1N
Fuel Hose
1
01555-HG00C
Clamp
2
CAMPAIGN ID: P8314 | Original Document
Repair
Owner
Notification
Additional parts are not restricted and may be ordered, as needed, via normal
process.
 ITB18-024
NOTE: The campaign bulletin is available on NNAnet
INFINITI will notify owners of all potentially affected vehicles in July 2018 via U.S.
Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM or National Service History – Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service
department. This includes vehicles purchased from private parties or presented by transient (tourist)
owners and vehicles in retailer inventory. If a VIN subject to this voluntary service campaign was part
of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer
for service completion.
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The low-pressure fuel hose connected to the fuel pump may not meet INFINITI design
specifications. As a result, a small amount of fuel may seep out at the clamped portion under
cold temperature and cold engine conditions.
Q.
What is the possible effect of this condition?
A.
The vehicle may exhibit some potential, minor fuel seepage resulting in a detectable fuel smell.
Q.
What will be the corrective action?
A.
Retailers will replace the low-pressure fuel hose.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately 1.5 hours to complete. However, your INFINITI retailer may require your vehicle
for a longer period of time based upon their work schedule.
CAMPAIGN ID: P8314 | Original Document
Q.
When will vehicle owners be notified?
A.
INFINITI will notify owners of all potentially affected vehicles in July 2018 via U.S. Mail.
Q.
Are parts available for the retailer to perform this action?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes. However, if you receive an email or other notification informing you that your vehicle is
affected, you should make an appointment at your INFINITI retailer to have the vehicle’s lowpressure fuel hose replaced.
Q.
Do I need to make an appointment in advance?
A.
Yes. An appointment made in advance is helpful to ensure that your INFINITI retailer can
complete the update at your convenience.
Q.
Will a loaner vehicle be provided while the retailer is servicing the vehicle?
A.
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being
serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with
your retailer for availability and further details.
Q.
I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there any charge for this update?
A.
No, your INFINITI retailer will replace the low-pressure fuel hose at no charge to you for parts
or labor.
Q.
Is there anything owners can do to mitigate the condition?
A.
No, however, this condition is typically more noticeable in cold ambient temperatures.
Q.
I did not receive a letter or email, how can I tell if my vehicle is eligible?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this activity. This campaign only affects Q50 or Q60 vehicles equipped with the
2.0L 4-cylinder engine.
CAMPAIGN ID: P8314 | Original Document
Q.
Will I have to take my vehicle back to the selling retailer to have the service performed?
A.
No, any authorized INFINITI retailer is able to perform this service.
For Consumer Affairs: Please inform us of the retailer where you would like to have the
corrective action completed.
Q.
What vehicles are involved in the campaign?
A.
Make/Model
MY2016-18 INFINITI Q50 (V37)
equipped with M274 2.0L engine
MY2017-18 INFINITI Q60 (CV37)
equipped with M274 2.0L engine
Dates of Manufacture
Produced from March 10, 2015 through
September 26, 2017.
Produced from June 9, 2015 through July 28,
2017.
Q.
Are you experiencing this condition on any other INFINITI (or Nissan) models?
A.
No.
CAMPAIGN ID: P8314 | Original Document