ZHA_Toyota POL18

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
Date:
Page:
POL18-01
1/11/2018
1 of 3
REVISED 7/26/18
SUBJECT: CUSTOMER SUPPORT PROGRAM (ZHA):
AIR INJECTION PUMPS AND/OR AIR SWITCHING VALVES
ON CERTAIN 2012 MY TACOMA VEHICLES
Background
Toyota has received reports in which customers have indicated that there is an
illumination of the check engine light (Malfunction Indicator Light). This condition
can be due to moisture/water in the Air Injection Pumps and/or Air Switching
Valves.
Applicability
The Air Injection Pumps and Air Switching Valves are covered by Toyota’s New
Vehicle Limited Warranty* for 3 years or 36,000 miles (whichever occurs first)
and by the California Emission Warranty** for 3 years or 50,000 miles (whichever
occurs first). However, Toyota is announcing a Customer Support Program to
cover repairs related to illumination of the check engine light (Malfunction
Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air
Switching Valves.
Primary Coverage offers the Customer Support Program until February 28,
2019, regardless of mileage.
After the Primary Coverage period ends, the Secondary Coverage is applicable
for 10 (ten) years from the date of first use, regardless of mileage.
Verify VIN applicability for this Customer Support Program by checking TIS
(Technical Information System) before completing any repairs.
Direct marketing of this Customer Support Program is strictly prohibited pursuant
to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of
this policy may result in a claim debit.
*This Customer Support Program is subject to all of the terms and conditions set forth in the Toyota
New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft and/or vandalism,
or repairs to vehicles which are currently or were previously titled as “scrap,” “salvage,” or “dismantled”
are not covered by the New Vehicle Limited Warranty or by this Customer Support Program (see, for
example, Warranty Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”).
**The California Emission Warranty coverage only applies to certain states and certain model
year/engine type Tacoma vehicles. Please refer to Toyota Warranty Policy 4.7 for additional
information.
Toyota Warranty Policy Bulletin
POL18-01
1/11/18
REVISED 7/26/18
2 of 3
Covered Vehicles
Not all vehicles are covered by this Customer Support Program. Verify VIN
applicability by checking TIS before completing any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Engine Expert
Hybrid Expert
Master Technician
Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Opcode
Description
Labor Time
GHG42A
Valve Assy, Air Switch
0.6 hr./vehicle
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL18-01
1/11/18
REVISED 7/26/18
3 of 3
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number
Description
Quantity
Old - 25710-31021
New - 25710-31022
Valve Assy, Air Switch
1
N/A
New - 17613-0P010
Cover, Air Pump
1
17610-0W020
Pump Assy, Air
1
17376-50010
Gasket, Air Tube
2
17377-31010
Gasket, Air Tube, No. 2
2
Technical Instructions (Repair Procedures)
For Tacoma, technical instructions can be found in T-SB-0333-17. Please refer to
TIS for additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.