A18082

Service Bulletin
18-082
August 10, 2018
Version 1
®
SiriusXM Radio Stops Working After Trial Period for Subscribers
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2018
Fit
With Navigation
ALL
2018
Fit
Without Navigation
ALL
SYMPTOM
®
SiriusXM Radio does not work after the 3 month trial period.
POSSIBLE CAUSE
Some audio units are not updated to the latest software version.
CORRECTIVE ACTION
Update the audio unit software.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
0525A3
Update the audio unit
software.
0.3 hr
03214
03217
A18082A
39171-T5R-A21
Skill Level: Repair Technician
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2018 American Honda Motor Co., Inc. — All Rights Reserved
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REPAIR PROCEDURE
NOTE
Before updating the software, write down the customer's audio unit presets.
1. From your computer's desktop, open Honda Firmware Downloader. Refer to Job Aid 09817 Honda Firmware
Downloader for any additional information. Make sure that the USB drive tool is empty and formatted to FAT 32.
2. Enter the VIN. This is important as the software can be different depending on the trim level. Enter the service
bulletin number, then select the download icon when the correct software is found.
3. Once the download is complete return to the vehicle.
NOTE
Software download may take up to 10-15 minutes depending on the size of the file.
4. Verify the software version.
4.1. Simultaneously press and hold down the MENU, Day/Night, andVOL/Power keys for about 5 seconds.
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4.2. Select Detail Information & Setting option.
4.3. In the Detail Information & Setting screen, press and hold the MENU key for 5 seconds until the display
transfers to the Developer Diag Screen.
4.4. In the Developer Diag screen, select Detail Version Info. Then, confirm the current TERGA Build Version
and SH Main Software Version. Refer to the table below for current and new versions.
Software Details
Current Software Verisons
Models with Navigation
Models without Navigation
TEGRA Build Version
81.027.03.3.1025
81.027.03.3.1021
SH Main Software Version
30.10.61
30.10.61
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5. Once the software update is downloaded onto the USB drive tool, insert into the USB port.
6. Make sure each software version of Tegra/SH/Touch in the "New" section are correct. Press [Yes] to update the
software. A pop-up with the prompt "Would you like to update" will appear automatically.
NOTE
If prompt, "Would you like to update" doesn't appear, the software may not have downloaded onto the USB drive
tool correctly. Try to download the software once again.
Software Details
New Software Verisons
Models with Navigation
Models without Navigation
TEGRA Build Version
84.027.09.3.1025
84.027.09.3.1021
SH Main Software Version
30.10.67
30.10.67
NOTE
In case the USB drive tool gets unplugged, a "USB memory device unplugged" notice will display. Press [OK] to
clear the screen and connect the USB drive tool once again to continue the software update.
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7. After pressing Yes, the unit will reboot and the version update will start. The screen below will display for about 30
minutes.
Once the update is complete, the unit will reboot and the version update is complete. Remove the USB drive tool
from the port.
SOFTWARE UPDATE CONFIRMATION PROCEDURE
After the version update is complete, you must confirm that the software is up-to-date.
1. Simultaneously press and hold down the MENU, Day/Night, and VOL/Power keys for about 5 seconds.
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2. Select Detail Information & Setting option.
3. In the Detail Information & Setting screen, press and hold the MENU key for 5 seconds until the display transfers
to the Developer Diag screen.
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4. In the Developer Diag screen, select Detail Version Info and confirm the TERGA Build Version and SH Main
Software Version.
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5. Do the factory data reset (FDR). Follow the procedure below;
5.1. Connect the USB drive tool to the USB port after booting up.
5.2. A popup asking "Would you like to update" will display. Press the FDR button.
NOTE
The FDR takes about 3 minutes to complete.
Once the procedure is complete, restore customer radio presets, and have the service advisor tell the customer that any
previously paired devices must be paired again.
END
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