Weekly Parts Upd

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA, 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: May 4, 2018
RECALL CAMPAIGNS
Campaign
Information
2018040007
MY 2017-18, Models 205 and 238 (C-Class Coupe &
Cabriolet, E-Class Coupe & Cabriolet)
Seatback Lock


180 affected vehicles flagged in VMI as “Open”; 167
vehicles in dealer inventory; 8 MBUSA internal vehicles
Parts are available and may be ordered.
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
CONSTRAINED
PART NUMBER
A 000 423 09 12 07
A 000 545 44 84
A 166 720 42 02 64
A 166 720 45 02 64
A 166 720 47 02 64
A 166 820 10 45 28
A 169 543 03 31
A 204 421 00 00 07
A 204 720 17 63 8P26
A 204 720 17 63 9D88
A 204 720 27 01 9D88
A 204 720 96 62 9D88
A 205 900 11 33 80
A 213 820 45 03
A 221 423 10 12 07
A 221 620 31 86
A 222 421 51 00
PART DESCRIPTION
BRAKE DISK, VENTED
CONNECTOR
MOULDING
TRIM STRIP
MOULDING
TS WIPER BLADE
ELECTRICAL WIRING HARNESS / 0,75
BRAKE DISK
DOOR PANELING
DOOR PANELING
DOOR INTERIOR TRIM
TRIM DRIVERS DOOR
REMAN CU COMPL HEADUNIT AUDIO
LED Logo Projector
BRAKE DISK, VENTED
SUPPORT
BRAKE DISK, VENTED
1 | Weekly Parts Update, May 4, 2018
QTY RCVD
4/24-5/1
697
0
0
56
98
8,226
0
140
15
1
0
0
1
115
448
0
44
BACKORDER RECOVERY
UNKNOWN
MAY 2018
MAY 2018
MAY 2018
MAY 2018
MAY 2018
MAY 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
MAY 2018
UNKNOWN
UNKNOWN
CONSTRAINED
PART NUMBER
A 270 180 01 09
A 271 070 37 01 80
A 274 090 17 29
PART DESCRIPTION
TS OIL FILTER ELEMENT
REMAN HIGH-PRESSURE PUMP
INTAKE LINE
QTY RCVD
4/24-5/1
9,314
92
333
BACKORDER RECOVERY
UNKNOWN
UNKNOWN
UNKNOWN
CONSTRAINED PARTS – VORs ONLY
The following parts are constrained and will only be processed as VORs: A 004 159 79 03 – Spark Plug & A 270
180 01 09 – TS Oil Filter (maximum order line quantity of 10). Part #A 270 180 01 09 is now eligible for D2D
orders.
SPECIAL PROCUREMENT BOTTLENECK DELAYS
Due to a bottleneck situation, SP is facing delays in responding to their dealer inquiries. Until further notice,
please kindly email on the most critical cases such as buy-back, VOR warranty, MBUSA pay or VIPs to [email protected]. Also, please note in the subject line: SP case #/Paragon #/Part # and VIN #.
REMAN BACKORDERS
Backorders are currently experienced due to increased demand for Reman parts. As a result, we ask that you refrain from
ordering the new part variant when linked in a supersession with Reman via ZVOR. Ordering the new part variant when
there is no availability of both new and Reman does not ensure faster delivery of order. You are encouraged to order the
new part variant if there is availability of the new part variant.
Please refer to the Reman Backorders NCA dated April 6, 2018 for additional information.
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
2 | Weekly Parts Update, May 4, 2018
RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
RETURNS
Part
Charging Cable and Cover
Control Cable
Part Number
to be Returned
A0005832400
New Part Number
A0005832803
A0005832500
A0005839202
A0005833400
A0005839202
A0005834200
A0005838502
A0005834800
A0005832803
A0005836601
A0005832803
A 218 690 05 30
A 218 690 05 30 28
A2387602500
A2387608500
Return Deadline
May 10, 2018
May 17, 2018
Parts Returns
Part returns must be accompanied by three copies of the Dealer Return slip. The paperwork must be attached or with
return freight. Please note that DDS drivers are only required to sign the MBUSA approved Dealer Return slips. Copies of
the Dealer return slip can be found on the Parts Assistance Center website. If you have any questions, please contact the
Parts Transportation team, [email protected] or [email protected].
3 | Weekly Parts Update, May 4, 2018
PAC Service Request Volume
For the week of April 23rd, the PAC received 1,604 service requests (Passenger Cars – 1,530; Sprinter – 74); 143 (9%)
unnecessary calls.
ETA REQUEST VOLUME
For the week of April 23rd, the PAC processed 1,372 ETA requests – 1,201 emails/ 171 calls.
4 | Weekly Parts Update, May 4, 2018
PROGRAMS AND PRODUCT UPDATES
Saturday PDC VOR Operations
Launched Saturday, April 28th, the pilot program will operate for 3 months with the potential to be extended. Below are
important details and updates:





VOR orders placed by 11 am Saturday, dealer local time, will be eliminated from the stock order percentage
calculation, as an incentive for dealers to order early and often.
Shipments will be transported exclusively with FedEx Express & Heavy Weight Services.
Saturday order cut-off times will be 1:30 pm PDC local time.
Deliveries will be made to most dealerships by10:30 am Monday morning.
Will-Call will be available for Robbinsville and Fontana PDC facing dealers.
Program Exclusions:
FedEx does not run ground transportation on the weekend so the assortments below are excluded. Should orders be
received for these commodities, they will be recycled and processed on Monday for delivery on Tuesday.
1.
2.
3.
4.
Hazmat
Very Large Parts (i.e., Sprinter Panels)
Unique stocked parts
Keys & locks
Program Support:
PAC will operate with limited staffing from 10:00 am – 4:30 pm EDT to support the dealers with active work in
the shop on that Saturday. All other call types are to be submitted when normal operations resume on Monday.
We encourage your full participation and look forward to supporting you with this new program. If you have any questions
or would like more information, please contact me at [email protected] or 770-705-2049.
Please refer to the respective Saturday PDC VOR Operations NCAs for additional information.
Core Value for Bumpers
Effective May 1st, all bumpers will have a core value of $150 regardless of the suffix. This will eliminate discrepancy with
and without core value.
Please refer to the Core Value for All Bumpers NCA dated May 1, 2018 for additional information.
5 | Weekly Parts Update, May 4, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Reman Portfolio Expansion – A133200010180
Part number A1132000101/A11300010180 (Reman part number) – Water Pump – has been added to the portfolio.
Please refer to the Reman Portfolio Expansion – A113200010180 NCA dated April 27, 2018 for additional information.
NAG3 9-Speed (9G-TRONIC 725.0XX) Transmission Repairs
Beginning May 31st, MBUSA will advise on repair procedures in all possible scenarios for the NAG3 9-speed transmission.
Pleae be reminded, PTSS cases are still required for all NAG3 complaints (LI27.00-P-060741). Based on the technical
diagnosis provided on the PTSS case, NAG3 transmissions will be repaired when possible (vs. replacement).
Please refer to the NAG3 9-Speed (9G-TRONIC 725.0XX) Transmission Repairs NCA dated May 3, 2018 for additional
information.
StarParts – Brake Pad
Part number A 007 420 5520 95 – Star Part Brake Pad – has been added to the program.
Please refer to the StarParts: New Part Availability NCA dated May 3, 2018 for additional information.
Windshield Free Glue Kit Fulfillment
The system update to pair a free glue kit (A0006700100) with all windshields. If your windshield order line does not
include a free glue kit, please contact PGW Direct Delivery team at (800) 758-0811 or [email protected]
with the sales order, windshield part number and quantity. PGW will work with the SCM team to ensure that the free glue
kit lines are added and delivered asap.
Expired glue kits will be replaced for sales orders that are up to 2 months old. Please provide the sales orer, windshield
part number and quantity with the date of the expired glue to PGW as well.
Please refer to the Windshield Free Glue Kit Fulfillment NCA dated May 4, 2018 for additional information.
Express Service Rebate for Q2 2018
Dealers who meet the eligibility requirements will be eligible for the rebate based on Genuine and Mobil 1 oil purchases.
Upon achievement of the requirements, the dealer will receive a payout of 2.5% of total Genuine Oil/Mobil 1 purchases
with payout via the Miscellaneous Parts Billing Statement in mid-Q3 2018.
Please refer to the Express Service Rebate for Q1 2018 NCA dated May 4, 2018 for additional information.
6 | Weekly Parts Update, May 4, 2018