Sprinter Weekly

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: March 9, 2018
SERVICE REQUEST VOLUME
For the week of February 26th, the PAC received 68 service requests; 5 (7%) unnecessary calls.
ETA REQUEST VOLUME
For the week of February 26th, the PAC processed 1,765 ETA requests – 1,613 emails/ 152 calls.
PROGRAM AND PRODUCT UPDATES
Warranty Webinar
Topics to be covered: Batteries, Parts Test Appeals, VMI Modifications
March 14
March 15
Central and Northeast Region
Southern and Western Region
11:30 am – 12:30 pm EST
1:30 – 2:30 pm EST
Connectivity:
Phone:
https://mbusaes.adobeconnect.com/warrantywebinar
(888) 394-8197 / Access Code 460 843 3934
Please refer to the Warranty Webinar – March 2018 NCA for additional information.
1 | Sprinter Weekly Parts Update – March 9, 2018