Weekly Parts Upd
Service Bulletin Details
Public Details for: Weekly Parts Upd
Status of parts ordering - sprinter
- 9999 - 2016 - 2015 - 2014 - 2013 - 2011 - 2010 -
Models from 2011
2011 MERCEDES-BENZ SPRINTER 906 |
Models from 2010
2010 MERCEDES-BENZ SPRINTER 906 |
MERCEDES-BENZ USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 Fax: (770) 705-0117 MBUSA.com TO: Parts Managers and Parts Advisors Service Managers and Service Advisors FROM: Dealer Assistance Center RE: Weekly Parts Update DATE: May 25, 2018 MEMORIAL DAY HOLIDAY SCHEDULE In observance of the Memorial Day holiday, the entire MBUSA organization and PDCs will be closed on Monday, May 28th. Normal business operations will resume on Tuesday, May 29th. The Robbinsville PDC and Fontana PDC will be closed on Saturday, May 26th. All orders placed after the Friday VOR cutoff will ship on Tuesday, May 29th for Wednesday delivery. Normal Saturday PDC VOR operations will continue the following Saturday, June 2nd. Transportation Schedule Dedicated Delivery Service: Orders that normally drop to the Parts Distributions Centers on Monday, will be processed on Tuesday, May 29th for delivery on Wednesday, May 30th. Less Than Truck Load Service: Please note that FedEx LTL will be closed Monday, May 28th in observance of Memorial Day Pickups starting Friday, May 25th will not move until Tuesday, May 29th If you have any questions or concerns, please notify Parts Transportation Supervisor, Deborah Mackenzie at email: [email protected] or (770) 705 – 2049. RECALL CAMPAIGNS Campaign Information 2017110011 (Manual) MY 2014-2018, Models 117, 156, 242ed (CLA-Class, GLA-Class, B-Class electric) Steering Control Module Ground 1 | Weekly Parts Update, May 25, 2018 Phase 6 – 28,393 affected vehicles flagged in VMI as “Open” Parts are available Final customer letters will be mailed when remedy parts are available for the fourth phase of the recall, approximately one week of the recall launch to the dealers scheduled for May 25, 2018. CONSTRAINED PARTS Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts Listing in NetStar for the complete listing of affected part numbers. CONSTRAINED PART NUMBER A 000 016 05 69 A 000 423 09 12 07 A 166 720 42 02 64 A 166 720 45 02 64 A 166 720 47 02 64 A 166 906 34 01 A 166 906 35 01 A 169 543 03 31 A 204 421 00 00 07 A 204 720 17 63 8P26 A 204 720 17 63 9D88 A 204 720 27 01 9D88 A 204 720 96 62 9D88 A 205 900 11 33 80 A 213 820 45 03 A 221 421 16 12 07 A 221 620 31 86 A 222 421 51 00 A 270 180 01 09 A 274 090 17 29 PART DESCRIPTION CYLINDER HEAD BOLT BRAKE DISK, VENTED MOULDING TRIM STRIP MOULDING REAR LAMP COMBINATION REAR LAMP COMBINATION ELECTRICAL WIRING HARNESS / 0,75 BRAKE DISK DOOR PANELING DOOR PANELING DOOR INTERIOR TRIM TRIM DRIVERS DOOR REMAN CU COMPL HEADUNIT AUDIO LED Logo Projector BRAKE DISK, VENTED SUPPORT BRAKE DISK, VENTED TS OIL FILTER ELEMENT INTAKE LINE QTY RCVD 5/15-5/23 0 1,457 11 1 51 1 0 0 940 0 2 1 0 135 47 113 2 79 1,176 496 BACKORDER RECOVERY JUNE 2018 MAY 2018 JUNE 2018 JUNE 2018 JUNE 2018 UNKNOWN UNKNOWN MAY 2018 JUNE 2018 UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN JUNE 2018 UNKNOWN UNKNOWN UNKNOWN UNKNOWN ETA REQUESTS Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon. SPECIAL PROCUREMENT ETA REQUESTS Please email SP case inquiries to [email protected]. Please ensure that you include the SP case number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected]. 2 | Weekly Parts Update, May 25, 2018 RETURNS The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your authorization to return these parts. This special return will not affect your return allowance and will not be accepted after the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed. RETURNS Part Cover Trim Part Number to be Returned A 463 680 06 74 New Part Number A 463 740 79 00 Fuel Hose A 274 070 01 81 A 274 070 35 00 Control Unit A2539000100 A 213 760 03 00 A 213 760 0400 A0997500300 A0997500500 A0997500600 A253900010028 A 213 760 03 00 28 A 213 760 04 00 28 A099750030028 A099750050028 A099750060028 Electrical Closing Aid Release Handles Return Deadline May 31, 2018 June 1, 2018 June 7, 2018 June 14, 2018 CORE RETURN PART LOGIC See below examples for core return part number logic: Part Number Ordered Core Part Number to Return A0123456789 A0123456789 70 A0123456789 80 A0123456789 70 A0123456789 9999 A0123456789 70 9999 A0123456789 64 9999 A0123456789 70 9999 A0123456789 9876 A0123456789 70 9876 A0123456789 7X21 A0123456789 70 7X21 “70” ALWAYS falls after first 11 characters of the part number. If you get an automatic rejection when attempting to submit core returns, please send cores back using Order type “Special Return”, and Item Category “SCM Authorized Core Return”. Please remember to use proper formatting of part number for return. Please contact Giovanni Domenech at [email protected] or Achsah Thomas at [email protected] with any questions. 3 | Weekly Parts Update, May 25, 2018 PAC Service Request Volume For the week of May 14th, the PAC received 1,296 service requests (Passenger Cars – 1,236; Sprinter – 60); 123 (9%) unnecessary calls. ETA REQUEST VOLUME For the week of May 14th, the PAC processed 1,129* ETA requests – 988 emails/ 141 calls. *Please note that constrained parts is not included in this service level report. 4 | Weekly Parts Update, May 25, 2018 PROGRAMS AND PRODUCT UPDATES PAC Support for Saturday PDC VOR Operations - UPDATED As a follow-up to the recent announcement regarding the Saturday PDC VOR Service, the Parts Assistance Center (PAC) has concluded its 4 week Saturday pilot. Our goal was to provide parts specification and ordering support for VOR vehicles. The results of the pilot demonstrated extremely low call volume for the four Saturdays that the PAC was open – an average of 7 calls per Saturday. Based on this performance, the PAC is suspending Saturday support services, effective immediately. We will continue to monitor the program to determine if there is a need for PAC support in the future. Please note that the Saturday PDC VOR program with the Parts Distribution Centers (Robbinsville and Fontana) will continue as planned. Please refer to the PAC Support for Saturday PDC VOR Parts Ordering NCA dated May 23, 2018 for additional information. Spark Plug Push Process – A 004 159 79 03 We are happy to announce that we have acquired additional capacity of the four-cylinder spark plug, A 004 159 79 03 under part number BQ 4 15 00 38. In order to effectively manage supply and to meet all urgent customer needs, MBUSA will be coordinating a push of this part out to our dealer network by May 31st. This will be a ZEM sales order with PO number “SparkPlugPush1” and subsequent pushes numbered as well. Using historical demand based on dealer ordering, quantities pushed will be based on one month of dealer demand taking in to consideration current inventory level. Additional pushes are planned in 3 week intervals from initial push to ensure that our dealers continue to receive needed quantities. See example below: Dealer 12345 Monthly Demand: 30 On-hand: 10 Dealer Push Quantity: 20 Please refer to the Spark Plug Push Process NCA dated May 23, 2018 for additional information. MBUSA Oil Program – Price Increase MBUSA strives to maintain a competitive position with our Mobil 1 and Genuine MB oil pricing to ensure dealer competitiveness in the market. With continued market increases on finished lubricants over the past 2 years, it was necessary to review the current pricing structure. This review resulted in a slight price increase in our oil products effective June 1, 2018. Please refer to the MBUSA Oil Program – Price Increase NCA dated May 25, 2018 for additional information. 5 | Weekly Parts Update, May 25, 2018 PROGRAMS AND PRODUCT UPDATES (continued) MBUSA Oil Program – Webinar Webinars are scheduled for June and July to review the Tire Program; see below schedule for the 45 minute session. June 11th (Mon, 11:30 AM – 12:15 PM EDT) June 12th (Tue, 3:00 PM – 3:45 PM EDT) June 13th (Wed, 11:30 AM – 12:15 PM EDT) July 16th (Mon, 3:00 PM – 3:45 PM EDT) July 17th (Tue, 11:30 AM – 12:15 PM EDT) July 18th (Wed, 3:00 PM – 3:45 PM EDT) Registration link: https://dealertire.arlo.co/courses/102-mbusa-tire-program-overview-webinar?t=87da33a5393a43b4a1e123c1a57c7819 Please refer to the MBUSA Tire Program – Webinar NCA dated May 25, 2018 for additional program information. StockPro Supersession Logic The StockPro team continues to bring more alignment to supersession logic and received good feedback from the Dealer Parts Council partners. Please refer to the StockPro Supersession Logic NCA dated May 25, 2018 for an overview of the topics. Glass Inventory Clearance Sale Effective June 1st, an inventory sale on a wide array of glass parts (up to 75% decrease in pricing) is available; inventory is limited and includes parts ranging from glass panes, windshields, windows, etc. Please refer to the Glass Inventory Clearance Sale NCA dated May 23, 2018 for additional sale offerings. Parts Inventory Clearance Sale – Updated Parts list has been updated to show sold out inventory that will revert back to its original price. Please refer to the Parts Inventory Clearance Sale Updated NCA dated May 23, 2018 for additional information. Select Campaign Parts Termination Notice Due to a select number of under-performing campaign parts, parts that did not perform as expected will be terminated. The parts will not be included in the current on-going price reduction campaigns and pricing change will be effective June 1st. Please refer to the Select Campaign Parts Termination Notice NCA dated May 23, 2018 for additional information. 6 | Weekly Parts Update, May 25, 2018