LI82.85-P-067582

COMAND Online: No music files can be
found on the USB mass storage device
Topic number
LI82.85-P-067582
Version
2
Function group
82.85 Navigation and Communication system (CNS, ICS,
COMAND, FleetBoard)
Date
06-11-2018
Validity
Model 213 with code 531 and code 807.
Model 238 with code 531 and code 807 or code 808 without code 058.
Reason for change
Remedy adapted.
Reason for block
Complaint:
No music files can be found on the USB mass storage device.
Some music files from mobile phones or media players (e.g. iPod) can still be detected and played back.
Attachments
File
Description
No music files found on mass storage.jpg
No music files detected on the mass storage device
Cause:
Software of COMAND Online control unit (A26/17).
Remedy:
1.
- Export customer data from COMAND Online to USB flash drive or SD card (System -> System Backup -> Export
Data)
- Reset customer data in system menu of COMAND Online (System -> Reset)
- Import customer data into COMAND Online of USB flash drive or SD card (System -> System Backup -> Import Data)
2.
Software update of COMAND Online control unit (A26/17) to software release E375.5.
The required software release is available with XENTRY version 05/2018 including addon 9946 or newer.
Symptoms
06-11-2018 4:47 PM
© Copyright Daimler AG
MARKURT
Page 1/2
Communication/information / Entertainment / Media interface (UMI/UCI) / Data storage device cannot be read/is not
detected
Communication/information / Entertainment / Media interface (UMI/UCI) / Audio output faulty
Communication/information / Entertainment / USB input / Malfunction
Communication/information / Entertainment / USB input / Not detected
Communication/information / Entertainment / USB input / Audio output faulty
Control unit/fault code
Control unit
Fault code
Fault text
A26/17 - Audio or COMAND
(Audio) (HU55)
-
-
06-11-2018 4:47 PM
© Copyright Daimler AG
MARKURT
Page 2/2