Sprinter Weekly

One Mercedes-Benz Drive
Sandy Springs, GA 30328
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 8, 2018
RECALL CAMPAIGN
Campaign
Information
Pending
MY15-17, Model 447 (Metris)
Transmission Carrier Attachment
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SERVICE CAMPAIGN
1 | Sprinter Weekly Parts Update – June 8, 2018
7,433 affected vehicles (155 – dealer inventory) flagged
in VMI as “Pending”
Parts are still being verified. An additional notification
will be sent when parts are available for repair.
Customer letters will be mailed in late July, 2018
SERVICE CAMPAIGN (continued)
SERVICE REQUEST VOLUME
For the week of May 28th, the PAC received 47 service requests; 4 (9%) unnecessary calls.
ETA REQUEST VOLUME
For the week of May 28th, PAC processed 983* ETA requests – 862 emails/ 121 calls.
*Please note that constrained parts is not included in this service level report.
2 | Sprinter Weekly Parts Update – June 8, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP
case number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After
verifying that the part was purchased within the last 36 months. If all is correct, please create a special return as
illustrated below:
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Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is new
part, select “SCM Auth Part Return”
o SCM auth core ret – If you are trying to
return a Core part (70), select “SCM
Auth Core Return”
3 | Sprinter Weekly Parts Update – June 8, 2018