Sprinter Weekly

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Dr.
Sandy Springs, GA, 30328-4201
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 1, 2018
SERVICE REQUEST VOLUME
For the week of May 14th, the PAC received 57 service requests; 9 (16%) unnecessary calls.
ETA REQUEST VOLUME
For the week of May 21st, the PAC processed 1,252* ETA requests – 1,109 emails/ 143 calls.
*Please note that constrained parts is not included in this service level report.
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
1 | Sprinter Weekly Parts Update – June 1, 2018
PROGRAM AND PRODUCT UPDATES
Warranty Claims with Cores
Remanufactured parts must be used when performing warranty repairs on any vehicle that has been put into
service. The exception is new vehicles which are not yet in service and still in a dealership’s inventory. In these
instances remanufactured parts may not be used when performing repairs.
Refer to section 3.23 Remanufactured Parts in the Warranty Manual:
When a remanufactured part is claimed to warranty:
 The original part number is converted to a “60” suffix with a “70” core part separated
 The price for the “60” suffix is the DNET of the original part minus the core value
 The core is not paid on the warranty claim because it is reimbursed when the part is returned
 There is no dealer handling paid on the core portion of the claim
When a new part with a core value is claimed to warranty:
 The original part number is converted to a “60” suffix with a “70” core part separated
 The price for the “60” suffix is the DNET of the original part minus the core value
 The core is not paid on the warranty claim because it is reimbursed when the part is returned
 There is no dealer handling paid on the core portion of the claim
Please refer to the Warranty Claims with Cores NCA dated June 1, 2018
2 | Sprinter Weekly Parts Update – June 1, 2018