Sprinter Weekly

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Dr.
Sandy Springs, GA, 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 29th, 2018
JULY 4TH HOLIDAY SCHEDULE
Please be advised that the entire MBUSA organization will be closed on Wednesday, July 4th – Independence Day.
Normal business operations will resume on Thursday, July 5th. Please adjust your ordering schedule accordingly.
PARTS TRANSPORATION – JULY 4TH ORDERING/SHIPPING SCHEDULE
Delivery scheduled for facing PDCs:
Dedicated Delivery Service:
 DDS will operate under normal conditions July 2nd – July 3rd. PDCs will be closed July 4th. Normal operations will
resume July 5th.
 Orders will not be processed on July 4th. Order processing will resume on Thursday, July 5th and will be delivered
Friday, July 6th.
Less Than Truck load Service:
 Please note that FedEx LTL will be closed Wednesday, July 4th in observance of Independence Day
 Pickups starting Tuesday, July 3rd, will not move for delivery until Thursday, July 5th
If you have any questions or concerns, please email Deborah Mackenzie at [email protected].
RECALL CAMPAIGNS
Campaign
2018060012
MY 2015-17, Model 447 (Metris)
Transmission Carrier Attachment
2018060009
MY 2017, Model 906 (Sprinter)
Spot Welds on Front Side Wall Paneling
1 | Sprinter Weekly Parts Update – June 29, 2018
Information
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7,433 affected vehicles flagged in VMI as “Open”; 155
vehicles in dealer inventory
Parts are available; max quantity is set to 10
Customer letters will be mailed in late July, 2018
153 affected vehicles flagged in VMI as “Open”; 5 in
dealer inventory
Parts are not necessary for this campaign
Customer letters will be mailed in late June, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP
case number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
PROGRAMS AND PRODUCT UPDATES
Webinars - New Electronic Parts Catalog (XPPI) – Sprinter Dealers
As previously communicated, the new EPC – “XPPI” – will launch the week of July 16th. In preparation of this launch,
the PAC will host several webinars to demonstrate this new system. See below schedule; no advance sign-up is
required.
US03
US04
US05
Session 1: Tuesday July 10th
12:30 pm to 1:30 pm EST.
Session 1: Tuesday July 10th
3:30 pm to 4:30 pm EST.
Session 1: Tuesday July 10th 2:00
pm to 3:00 pm EST.
Session 2: Wednesday July 11th
12:30 pm to 1:30 pm EST.
Session 2: Wednesday July 11th
3:30 pm to 4:30 pm EST.
Session 2: Wednesday July 11th
2:00 pm to 3:00 pm EST.
US06
US08
Session 1: Tuesday July 10th
9:00 am to 10:00 am EST.
Session 1: Tuesday July 10th
10:30 am to 11:30 pm EST.
Session 2: Wednesday July 11th
9:00 am to 10:00 am EST.
Session 2: Wednesday July 11th
10:30 am to 11:30 am EST.
Please refer to the Webinars: Electronic Parts (XPPI) NCA dated June 29, 2018 for additional information.
SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After
verifying that the part was purchased within the last 36 months. If all is correct, please create a special return as
illustrated below:
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Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is
new part, select “SCM Auth Part
Return”
o SCM auth core ret – If you are
trying to return a Core part (70),
select “SCM Auth Core Return”
2 | Sprinter Weekly Parts Update – June 29, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
STOCK CHECKS
Requests for stock checks are to be emailed via the Stock Check Request Form (Links & Forms tab on PAC
website).
Please complete the form as outlined:
1. Part Ordered – use capital letter and numbers
with no spaces or dashes (i.e.,
12345678909B51)
2. Part Received – leave blank if unsure
3. Priority – only high priority if it applies
4. Questions/Comments – include brief
description/overview of issue
5. Pictures – attach up to 4 pictures; size limit of
5 mb total. Pictures should be clear and 640 x
480. Include a picture of the blue and white
parts label in your submission.
3 | Sprinter Weekly Parts Update – June 29, 2018