A961826 2051239-

96 Garage door opener remote with 315MHz will not program to vehicle HomeLink
96 18 26 2051239/1 May 7, 2018.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, Q5,
and Q7
2017 - 2020
All
With lane change assist
Condition
Customer states:
 Unable to program their garage door opener to the vehicle.
 Message displayed in MMI: “An error occurred during programming. Would you like to try again?”
Workshop findings:
 Customer supplied remote control will not program to customer vehicle, but may program to other vehicles.
 Other garage door opener remotes may pair to the customer vehicle.
Technical Background
Under certain circumstances the radio signal of the customer’s remote control may not be adapted to the vehicle.
Production Solution
A solution is being prepared.
Service
1.
Check the operating frequency of the customers remote control:
 Locate the FCC ID number of the customers remote control (Figure 1, A).
 Search this ID at https://fccid.io/ (Figure 1, B).
 Locate the Frequency Range of the remote control (Figure 1, C).
Page 1 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. Checking the operating frequency.
2.
If the operating frequency of the customers remote control is 315MHz (+/- 10MHz), continue with this
TSB. If not, perform diagnosis outside of this TSB.
3.
Adapt the customer’s remote control to the vehicle with the side assist modules disabled:
 Remove Fuse -SF4- (5A) (Figure 2), 30 power for the lane change assistance control module, J769
(address word 003C) and lane change assistance control module 2, J770 (address word 00CF).
 Turn on ignition; KL15.
 Make sure that an error notification for the side assist is displayed on the instrument cluster, if not,
double check lane change assistance control module, J769 (address word 003C) and lane change
assistance control module 2, J770 (address word 00CF) fuse location in the wire diagram.
 Perform programming of the customer’s garage door remote, to the vehicle. Programming can occur
from the MMI or the hard buttons, located in the overhead console.
Follow prompts on the MMI display:
MMI: MENU button >> Vehicle >> Left Drawer >> Vehicle Settings >> Garage door opener >> Program
garage door opener.
Or
Buttons: Press and hold the button in the overhead console which should be programmed.
4.
Complete repair:
 Turn off the vehicle ignition, KL15.
Page 2 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Reinstall Fuse –SF4- (Figure 3 and 4), removed in step 3.
 Turn on vehicle ignition, KL15.
 Delete all faults set when Fuse –SF4- was removed.
If an error notification for the side assist is still displayed in the instrument cluster, this must be addressed
outside of this TSB.
Tip: The results of the last 3 programming attempts can be checked. From the Vehicle Electrical System
Control Module, J519 (address word 0009), read out measured values:
 “Garage door opener, last programming”
 Garage door opener, second-to-last progr.”
 Garage door opener, third-to-last progr.”
Figure 3. Fuse SF4 (5A): Q7 (4M) – Left Rear Trunk.
Figure 2. Fuse SF4 (5A): A4 (8W) and A5
(F5) – Left Rear Trunk.
Page 3 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 4. Fuse SF4 (5A): Q5 (FY) – Left Rear Trunk.
Value:
Description:
Channel
Number Of Button Which Initiated Programing
Programming Aerial
Antenna Used During Programing: Internal or External
Status of Programming
Result of programming. F = Failed
Test Program Frequency Learned Remote Frequency, shown in Hex
Timeout
Learning process timed out
Page 4 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:
9679
Damage Code:
0040
Labor Operations:
Modify control unit for lane changing assistant
9679 9999
10 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol (Max 50
TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB # 2051239/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2051239) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.