Emissions Recall

Emissions Recall
Code: 23V4
REVISION
Subject
Revision Summary
Release Date
Affected Vehicles
3.0L TDI Engine – Emissions System Modification
Removed California DMV Tie-in Requirements
May 09, 2018
U.S.A.:
2014-2016 MY Audi Q5, A6, A7 A8/A8L 3.0L TDI Generation 2 PC
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
3.0 TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are
not permitted by emissions regulations.
Corrective Action
Install updated engine control module (ECM) software, transmission control module (TCM)
software and hardware to bring affected vehicles into regulatory compliance.
Code Visibility
On or about January 02, 2018, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports. A list will not be posted for dealers who
do not have any affected vehicles. The campaign code will show open on affected vehicles in
Elsa and affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.audiusa.com.
Owner Notification
Owner letter examples are included in this bulletin for your reference. Owner notification will
take place on or about January 02, 2018.
Loaner Vehicle –
REQUIRED!
Customers are eligible to receive a loaner vehicle. Please refer to the warranty extension
bulletin AWA 18-02 for claiming instructions.
To remain compliant with the Settlement Agreement, Service Consultants must complete a
Loaner/Rental label and it must be signed by the customer. This documents each customer’s
decision to accept or decline the offer for a loaner or rental vehicle while the Approved
Emissions Modification was being performed on their vehicle.
Affix the completed label to the Repair Order and follow the new photo documentation
requirements for this label in the IN-FORM tool.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2018
23V4 Page 1 of 24
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 2 of 24
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number 23V4
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim vehicle wash or loaner under this action
Criteria I.D. 01 and 4G
-OR01 and 4H (Model Year 2014)
-OR01 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2014:
Labor operation: 2674 25 99
Vehicle
45 T.U.
Quantity
1
Part Number
059 905 061 H
1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L
059 906 262 Q
Description
Glow Plug with Combustion
Chamber Pressure Sensor
Heated Oxygen Sensor
G 052910A4
AdBlue
All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L
--AND-Connect battery charger.
Labor operation: 2706 89 50
10 T.U.
--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99
Time stated on diagnostic protocol
(Maximum 60 T.U.)
--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99
20 T.U.
*Labels are sent free of charge. They cannot be charged to this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 3 of 24
Criteria I.D.
02 and 4G
-OR02 and 4H (Model Years 2015/2016)
-OR02 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2015/2016:
Labor operation: 2674 26 99
Vehicle
All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L
Quantity
1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L
35 T.U.
Part Number
059 906 262 Q
Description
Heated Oxygen Sensor
G 052910A4
AdBlue
--AND-Connect battery charger.
Labor operation: 2706 89 50
10 T.U.
--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99
Time stated on diagnostic protocol
(Maximum 60 T.U.)
--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99
20 T.U.
*Labels are sent free of charge. They cannot be charged to this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 4 of 24
Campaign Work Procedure
23V4 Emissions Recall
NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.
Required Parts
Criteria
Part Number
01, 02
059 906 262 Q
01
059 905 061 H
01, 02
Part Description
Heated Oxygen Sensor
Glow Plug with Combustion Chamber Pressure Sensor
(Criteria 01, MY 2014 ONLY)
G 052 910 A4
AdBlue
Quantity
1
1
Q5
Up to 23.0 L
A6/A7
Up to 17.0 L
A6 quattro
Up to 18.7 L
A7 quattro
Up to 18.7 L
A8/A8L
Up to 26.0 L
Required Labels
Part Description
Vehicle Emissions
Control
Information (VECI)
Label
Proof of
Completion Label
Vehicle
Part Number
MY 2015 A6/A7/Q5
MY 2016 A6/A7/Q5
MY 2015 A8/A8L
MY 2016 A8/A8L
MY 2014 A6/A7
MY 2014 Q5
MY 2014 A8/A8L
MY 2015/16 vehicles
MY 2014 vehicles
059 010 533 BN
059 010 533 BP
059 010 533 BR
059 010 533 BS
059 010 533 BL
059 010 533 BM
059 010 533 BQ
4G0 010 023 A
4G0 010 023 B
Quantity
1
1
1
1
1
1
1
1
1
Labels are sent free of charge. Additional shipments will be released based on the
volume of completed repairs claimed through SAGA. The parts will not be available for
order through the website at this time.
For any additional inquiries contact [email protected].
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 5 of 24
Required Tools
VAS6150D - Diagnostic
Tester (or equivalent)
VAS6154 - Vehicle
Communication
Interface (or equivalent)
GRX3000VAS – Battery
Tester/Charger (or
equivalent)
Diesel Engine Tool Set
- 17mm -T10395A-
Ring Wrench 7-Piece Set
-3337-
Glow Plug Socket
– VAS6454
Torque Wrench 1331
5-50Nm -VAG 1331
Torque Wrench 1332
40-200Nm -VAG 1332
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 6 of 24
•
•
Service Modification Validation Web App
tdi-inform.track360.com
TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices running the
most current versions of FireFox, Chrome, Safari, or
Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.
Emissions Modification Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
•
Check for other Open campaign actions .
•
Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 7 of 24
Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate
labor operations, parts, or labeling that requires
IN-FORM tool image documentation.
NOTE
RISK of Non-payment!
Ensure that the “check mark”  is present
prior to beginning any work.
•
Ensure the Service Initiation Form has a “check
mark” .
o
If the Service Initiation Form does not
have a “check mark” 
immediately contact your Service
Consultant to complete the initiation.
o
If “check mark”  is present,
initiate Service Modification
Documentation Form and continue
work.
DO NOT proceed with any work unless you can
initiate the Service Modification Documentation
Form.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 8 of 24
Section C – Check for Pre-existing MIL ON conditions and Vehicle Modifications
•
Perform a visual inspection of the intake,
exhaust, and emissions systems.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals damage or
concerns, STOP, create an ATA ticket and
contact the Audi Technicians Helpline.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals no damage
or concerns, continue the work procedure.
•
Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
are found, STOP, create an ATA ticket and
contact the Audi Technicians Helpline.
o If vehicle modifications from original
equipment related to emissions components
are not found, continue the work procedure.
•
Check for illumination of the MIL .
o If MIL is illuminated, STOP, create an ATA
ticket and contact the Audi Technicians
Helpline.
o If MIL is not illuminated, continue the work
procedure.
TIP
ATA cases regarding MIL ON conditions require a GFF
diagnostic log to be uploaded at the time of first contact.
NOTE
RISK of Non-payment!
The purpose for this step is to document vehicle
condition prior to initiation of this action and does
not authorize the repair of any pre-existing
conditions.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 9 of 24
Section D – Install Hardware
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
•
Turn off the ignition.
•
Carefully pull the engine cover off the bolts one
after the other in direction of . Do not pull
sharply on the engine cover or pull it to one side.
NOTE
•
New oxygen sensors are coated with assembly
paste; the paste must not get into slots of
oxygen sensor body.
•
For a used oxygen sensor, only coat threads
with hot bolt paste. This paste must not come
into contact with oxygen sensor slots. For the
correct hot bolt paste. Refer to the Parts
Catalog.
•
Always install the oxygen sensor wire in the
same location so it does not come into contact
with the exhaust pipe.
•
Disconnect the Heated Oxygen Sensor -G39connector .
•
Remove the Heated Oxygen Sensor - G39- 
with a tool from the -T10395A- or a tool from the
-3337-.
•
Install the new Heated Oxygen Sensor - G39- 
with a tool from the -T10395A- or a tool from the
-3337- and tighten to 55Nm
Part Number
Description
Quantity
059 906 262 Q
Heated Oxygen Sensor
1
•
Connect the Heated Oxygen Sensor -G39connector .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 10 of 24
Criteria 01 ONLY, (MY2014 A6/A7/A8/Q5 Only)
•
Disconnect the glow plug connector <1> from
Cylinder 2 Glow Plug with Combustion Chamber
Pressure Sensor (G678) <2>.
•
Clean the glow plug duct in the cylinder head
(contaminants must not fall into the cylinder).
NOTE
Examples for cleaning:
•
Extract large contaminants with a vacuum
cleaner.
•
Spray brake cleaner or another suitable cleaner
into the glow plug shaft, let it work and then use
compressed air to remove it.
•
Then clean the glow plug duct with a rag
dampened with oil.
•
Loosen the Cylinder 2 Glow Plug with Combustion
Chamber Pressure Sensor (G678) <2> using Glow
Plug Socket - VAS6454.
•
Carefully remove the Cylinder 2 Glow Plug with
Combustion Chamber Pressure Sensor (G678) by
hand or with a hose without bending it.
Criteria 01 ONLY, (MY2014 A6/A7/A8/Q5 Only)
•
Carefully install the new the Cylinder 2 Glow Plug
with Combustion Chamber Pressure Sensor (G678)
<2> by hand or with a hose without bending it.
Part Number
059 905 061 H
Description
Glow Plug with
Combustion Chamber
Pressure Sensor
Quantity
1
•
Using Glow Plug Socket -VAS6454-, tighten to 12
Nm.
•
Connect the glow plug connector <1> from
Cylinder 2 Glow Plug with Combustion Chamber
Pressure Sensor (G678) <2> and make sure it is
secure.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 11 of 24
All Vehicles
NOTE
•
In order to prevent causing damage, do not hit
the engine cover with your fist or tool.
•
Be sure not to place the engine cover on the oil
filler tube.
•
If removed, press on the engine cover with both
hands first on the pins in the rear, and then with
both hands on the pins in the front.
•
Fill AdBlue tank to maximum fill line. Refer to the
Parts Required chart at the beginning of this
procedure for maximum fill quantities.
Vehicle
Quantity
Part Number
Description
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L
G 052910A4
AdBlue
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 12 of 24
Section E – Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.
If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
•
Performing a software update using a Bluetooth connection increases the risk of losing connection
during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 13 of 24
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Things to check before starting Software
Version Management (SVM):
Check and confirm that you have a LAN
connection .
Within the Connection Tab, verify that
the
Connection
type(s)
display
“Internet” .
Start a connections test  and
verify that all connections pass.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 14 of 24
•
Open the hood.
•
Open the battery cover.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch the headlights off.
•
Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.
•
Start the ODIS program.
NOTE
STOP!
All TDI flashes MUST be completed during a single,
standalone ODIS Diagnostic Session. You MUST fully
complete this campaign and send all GFF Paperless
logs before beginning any other campaigns or
operations. You MUST also conclude any other
campaigns or operations that have been started and
end the corresponding diagnostic session and send all
GFF Paperless logs before beginning this operation.
Failure to independently separate the ODIS diagnostic
session for this campaign will cause problems updating
the FAZIT server in Germany and will delay if not
negate the payment of the emissions modification.
IMPORTANT!
If there are any ODIS “Hot-Fix” patches installed, they
MUST be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the
flash process.
•
At this time, refer to the “Alerts” section of
ServiceNet  to verify that the most recent
version of ODIS Software is loaded to the
VAS6150X Diagnostic Tester (or equivalent).
Failure to flash the vehicle using the most recent
version of ODIS Diagnostic Software will cause
faults in certain features of the flash operation.
•
Failure to validate the ODIS Diagnostic version
before flashing the vehicle may result in flash
failure, and may delay if not negate the payment
of the emissions modification.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 15 of 24
•
Confirm that scan tool is communicating with the
diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
NOTE
KESSY Vehicles!
It is REQUIRED to insert the key into the reader coil
, or place the key in the closest proximity
possible to the reader coil throughout the flash process.
•
Upon ODIS startup, select “Diagnosis” 
•
Select “Self Test” .
•
Select “Software Version Management”, then
select “SVM Code input” .
•
Select “Attach to the test plan” .
NOTE
RISK of Scan Tool Damage!
•
Do not leave the scan tool on the windshield during
the flash process, as it is possible that the
windshield wipers may cycle.
•
From the Test plan screen, Select “SVM Code
input” test plan , then select “Perform
test” .
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 16 of 24
•
Enter the corrective action code (SVM code)
 as listed below.
SVM code
23V4A528
•
Select “Accept”, and follow the on-screen prompts
to complete the flash.
NOTE
•
•
It is IMPERATIVE that ALL of the ignition
cycle on/off delay requests are fulfilled in their
entirety during this flash process .
•
Failing to wait for the ignition on/off timing
cycle to complete (progress bar and
countdown timer ) before cycling the
ignition on/off MAY damage a control module.
•
Damage to control modules as a result of
failing to wait the specified time displayed by
the progress bar and countdown timer
 are NOT covered under this action.
At the end of the diagnostic session, Select “Send”
 and follow the prompt for sending the log
on-line.
NOTE
RISK of Non-payment!
Diagnosis logs must be sent on-line after the flash
process to be considered for reimbursement.
TIP
Technicians may find it helpful to also store the log on
a USB stick for back-up.
TIP
When exiting GFF, it is important to select “No”
.
Proceed to Section F.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 17 of 24
Section F – Supplemental Vehicle Emissions Control Information Label
Install Supplemental Vehicle Emissions Control
Information Label
TIP
•
The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.
•
Label must NOT cover any existing label(s).
•
Label must be installed in location shown.
•
Photo documentation of label installed is
required.
Part Description
Vehicle
Part Number
Vehicle Emissions
Control Information
(VECI) Label
MY 2015 A6/A7/Q5
MY 2016 A6/A7/Q5
MY 2015 A8/A8L
MY 2016 A8/A8L
MY 2014 A6/A7
MY 2014 Q5
MY 2014 A8/A8L
059 010 533 BN
059 010 533 BP
059 010 533 BR
059 010 533 BS
059 010 533 BL
059 010 533 BM
059 010 533 BQ
Quantity
1
1
1
1
1
1
1
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 18 of 24
•
Open the hood.
•
Clean the surface where the label is to be
installed .
•
Install the supplemental Vehicle Emissions
Control Information label, part number according
to chart above, in the location shown below.
NOTE
DO NOT Cover existing VECI label!
New Vehicle Emissions Control Information (VECI)
label MUST NOT be placed over original VECI label.
Proceed to Section G
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 19 of 24
Section G – TDI Recall Proof of Completion Label
Install TDI Recall Proof of Completion Label
TIP
•
The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.
•
Label must NOT cover any existing label(s).
•
Photo documentation of label installed is
required.
•
Clean the surface next to the Vehicle Emission
Control Information Label where the TDI Recall
Proof of Completion label is to be installed.
•
Fill out and affix TDI Recall Proof of Completion
label, part number:
Vehicle
Label part number
MY 2015 - 2016
4G0 010 023 A
MY 2014
4G0 010 023 B
NOTE
Place the label next to the Vehicle Emission Control
Information Label.
•
Apply clear overlay (provided)
•
Close the hood
Proceed to Section H
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 20 of 24
Section H – Service Modification Documentation Requirements
Job Roles Summary:
•
Service Consultant – Initiates validation tool.
•
Service Technician –
modification requirements.
•
Manager – Validates the modification was properly
completed.
•
Dealer Representative/Cashier – Prints receipt,
fuel economy label and delivers to customer.
•
Warranty Administrator – Enters claim into the
SAGA system.
Completes
service
TIP
To access the interactive forms go to the TDI Settlement
Program microsite on acessaudi.com. Then Select the
“TDI IN-FORM” Button from the lower left side of the
microsite navigation.
•
Enter the “TDI IN-FORM” tool .
•
Enter the VIN for the vehicle that requires
documentation.
TIP
The VIN can be manually typed in or using an iPad or
iPhone running i0S 9+, the camera can be used to scan
the VIN Barcode.
Please note ambient lighting, camera quality, etc. may
impact the effectiveness of the VIN scanning feature.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 21 of 24
TIP
After the VIN has been entered, the system will
automatically validate that it is a TDI VIN. This will be
indicated by a green check mark that will appear next to
the VIN.
•
Validate the VIN is correct for the vehicle, then click
the “Submit” button .
•
Select “Service Modification Documentation Form”
.
•
Follow the on-screen prompts completely.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed.
TIP
Upon completion of the Service Modification
Documentation Form, the Manager must validate the
repair in the IN-FORM tool.
Proceed to Section I
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 22 of 24
Section I – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Proceed to Section J
Item#: AUD4927ENG
OR
Item # AUD4927FRE
Section J – Parts Return
Parts Return/Disposal
Properly store (retain), destroy or dispose of removed
parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or
requested through the Warranty Parts Portal (WPP) for
U.S. and SAGA for Canada.
Work Complete
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 23 of 24
Appendix A – Warnings and Safety Precautions
WARNING
Note the following when working on the whole exhaust system:
•
Danger of eye injury, wear protective eyewear
•
Wear gloves (for example rubber gloves, not cloth gloves) and protective eyewear to prevent any harmful
contact with the skin and eyes - risk of injury.
WARNING
The reducing agent can cause skin irritation.
•
Avoid contact with skin and eyes! Wear protective gloves!
•
If reducing agent should get on your skin, wash it off immediately with soap and water.
•
If reducing agent gets in your eye, rinse the eye for several minutes with water.
•
Never inhale or swallow the reducing agent!
•
Should you swallow any reducing agent, rinse your mouth, drink plenty of water and contact a doctor
immediately.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018
23V4 Page 24 of 24