Email-Audi 3.0L

VWoA Compliance
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Audi Communications
Friday, May 11, 2018 6:30 AM
VWoA Compliance
Dealer Communication: 3.0L TDI Trade-In Issue Resolution
Dealer Communication
To: DP, GM, Sales
From: TDI Dealer Communications, Audi Sales Operations
3.0L TDI Trade-In Issue Resolution
Dear Dealer Partners,
Over the past several weeks we have seen an increase in Trade-In volume transactions under the 3.0L
TDI Settlement Agreement. While the majority of these transactions have closed successfully, we’d like to
identify some common issues, provide recommended resolutions, and reinforce the training resources
available to ensure compliance and success in this process.
Common Issues:
Completing Trade-In Transactions without Confirmed Customer Appointments: As per the program
rules and under the 3.0L TDI Settlement Agreement, only confirmed customer appointments at the
program approved dealership can complete the Trade-In transaction.
 If a customer without a confirmed Trade-In appointment is at your dealership and is interested in
a purchase, they must enter the TDI Customer Portal or call the TDI Customer Help Line and
schedule an appointment. Do not attempt to execute a trade transaction outside of a
program confirmed appointment date.
 If a customer has a confirmed Trade-In appointment BUT the appointment is not at your
dealership, please have the customer access their TDI Customer portal or contact the TDI
Customer Help Line to reschedule their appointment and select your dealership (if your
dealership has opted-in). Do not attempt to execute a trade transaction outside of a program
confirmed appointment date at your dealership.
Trade-In Transactions on Different Day of the Sale and at Non-Approved Trade-In Dealers: As per
the program rules, all confirmed customer appointments are required to complete the 3.0L Trade-In
Transaction on the approved appointment date, on the same day of the sale and at the approved
specified dealership. If the dealership is unable to secure a new vehicle for the customer, please do not
complete the Trade-In transaction. Wait until the new vehicle is secured and can be transacted on the
same day as the trade.
Missing Documentation: Dealers are required to upload a copy of the following documents in the TDI
IN-FORM tool as well as physically mail the Title and Power of Attorney to VWGoA :
 Executed Sales Agreement and or Bill of Sales copy properly disclosing the Trade-In credit
 Executed Odometer Disclosure Statement copy
 Executed Trade-In Certificate copy printed by the Program Ambassador at time of appointment
 Documents not included at time of closing in the IN-FORM tool can be submitted via
email to [email protected]. Please ensure the Claim number and
document type for the claim are listed in the subject line; example “Odometer Statement
– Claim#1234567.”
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 Title and executed Power of Attorney: Must be physically mailed to the TDI Claims
team, ATTN: 3.0l TDI Dealer Trade-In Program, 3800 Hamlin Road, Auburn Hills, MI
48321
Resources for additional information: Links to additional information can be found below or under the
3.0L Section of the TDI Dealer Settlement Portal on iAudi.
1. Trade-In Video Example: Brief video example of a Trade-In transaction from start to finish.
2. Trade-In Job Aid: Reference guide on how to properly conduct a Trade-In under the 3.0L TDI
Settlement.
3. Trade-In Program Rules: Original program rules outlining the Dealer Trade-In responsibilities
and process.
4. Trade-In Additional Clarifications: Document clarifying certain terms and conditions within the
original Dealer Trade-In Agreement
TDI Dealer Support Team at 844-357-7778: Please contact if you have additional questions regarding
the Trade-In process, or to check the status of outstanding claims.
TDI Customer Support Team at 844-98-CLAIM: Please have the customer contact if there is any
uncertainty regarding customer Trade-In transactions or appointments.
Sincerely,
TDI Dealer Communications Team
Click here to read the official Audi Communication.
For more dealer communications, visit the Communications page on iAudi.
Audi of America | 2200 Ferdinand Porsche Drive, Herndon, VA 20171
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