PC644.1

QUALITY ACTION
CAMPAIGN
Incorrect Vehicle Emission Control (VECI)
Information Label
Reference: PC641
Date: August 16, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
87
August 16, 2018
YES
2018 Murano (Z52)
***** Quality Action Summary *****
Nissan is conducting a quality action on approximately 87 specific MY2018 Murano (Z52)
vehicles. Nissan has determined that the information on the emission label affixed to the
underside of the hood was incorrectly printed. To remedy this, Nissan will replace the
incorrect label on the affected vehicles with a new emission label. The old label will be
removed and the new label will be applied. These vehicles are either currently in dealer
inventory or assigned and in transit to the dealer.
Nissan will send a sufficient quantity of corrected labels to address any affected vehicles in
dealer inventory. New labels will arrive via Federal Express by Friday, August 24, 2018.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this quality action using Service Comm or National
Service History – Open Campaign I.D. PC641.
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460a for additional information
Please
continue to check newly arriving inventory for campaign

applicability.
2. Use the attached procedure to replace the VECI labels on affected vehicles.
3. Please do not drive, sell, lease, loan, rent, or trade the specific 2018 Murano vehicles
in dealer inventory subject to this quality action.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PC641 | Original Document
PC641 – (Z52) MURANO
EMISSION LABEL
SERVICE PROCEDURE:
B-Pillar
1. Verify the VIN of the affected Murano
(Figure 1).

VIN Certification label located on the
Driver’s Side Door B-Pillar.
Figure 1
2. Open the hood (Figure 2).

Pull Hood Release lever

Release Hood Latch

Raise Hood
Figure 2
3. Locate the Emissions Certification label
above the Drivers Side Hood Bumper
(Figure 3).
Emissions
Certification
Label
Hood
Bumper
Figure 3
4. Inspect Emissions Certifications Label
(Figure 4).

Does the five-digit code match
“9UE1A”?

Does it list “2018 MY”?
YES: “Good” Inspection Complete go to
Step 9.
Correct Label
Figure 4
NO: “No-Good”, Go to Step 5.
5. Using a suitable tool remove the “NoGood” Emissions Certification label
(Figure 5).
Important: Note original placement
of emissions label.
Note: Be careful not to scratch underhood paint.
Figure 5
6. Clean the area where the Emissions
Certification label adheres to the hood
(Figure 6).

Using the Nissan Supplied Alcohol
Prep Pad, clean area where the old
label was located

Let alcohol completely dry
7. Apply Nissan supplied Emissions
Certification label in applicable hood area.

Peel backing off supplied label
(Figure 7)

Carefully align label and adhere
(Figure 8)

Press firmly to ensure contact
Figure 6
Figure 8
Figure 7
NOTE: The label cannot be removed and
reused once applied (One-Time Use).
8. Confirm that Emission Certification label
has no bubbles or damage (Figure 9).

Procedure complete
Figure 9
9. Close hood and submit a warranty claim using Op Code PC6410 (see claims info).
10. Release vehicle.
PARTS INFORMATION:
Description
Qty
Part #
Emission Certification Label
1
Supplied by Nissan
Alcohol Prep Pad
1
Supplied by Nissan
NOTE: If your replacement label is damaged or additional labels are needed:
Send an E-mail to [email protected] with the following information.
Make sure to include the below information:
Subject Line: PC641 Z52 Murano Emission Label
Dealer Name:
Dealer Address:
Dealer Code:
VIN:
Contact Person Name:
Contact Phone Number:
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
.
Campaign: PC641
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect Emission Label
and Replace if
Necessary
CM
PC641
ZZ
99
Op Codes
Flat Rate
Time
PC6410
0.2 Hrs.
Parts
Required
on claim
Expense
Code
Required
No
N/A