SRV-TSB-18-013

CR159 – Replacement of active key
part no. 59810356A
Multistrada 1200 Model Year 2015-2018 (all versions)
Multistrada 1200 Enduro Model Year 2016-2018
XDiavel Model Year 2016-2018 (all versions)
Service Repair Bulletin SRV-TSB-18-013
Date:
To:
From:
September 13, 2018
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager
Dear Dealers,
Based on the quality tests that we constantly perform on our products and on your reports, we
identified a potential issue with active key operation for the above indicated models. The
Hands-Free system could fail to acknowledge the active key, both in the active and passive
mode. In case of malfunction of the active key it is possible to start the bike using the 4-digit
PIN code only if it has been previously saved in the Customer’s instrument panel.
On the involved bikes it is necessary to replace the active key with part no. 59810356A which is
provided with a “Reset” function. In case of failed acknowledgement of the key by the HandsFree system the reset function can be activated by pressing a button under the rear plastic
cover restoring proper key operation.
Application
You can find the precise list of VIN numbers involved in CR159 on the DCS, in sections:
VIN HISTORY
You can consult the single frame number.
CAMPAIGNS
You can consult all the VIN numbers that Ducati Motor Holding
sent you.
CR159 – Replacement of active key
part no. 59810356A
Multistrada 1200 and XDiavel Versions
Customer Impact
All bikes in dealer stock (‘to be registered’ or ‘already registered’) and awaiting delivery to final
customers will require this operation during pre-delivery operations, before delivery to the
final customer. All bikes already delivered to final customers must undergo the below
procedures at the next service appointment. Note: this is not a safety recall.
Parts Distribution
The parts necessary to perform this Workshop Campaign CR159 must be ordered Individually
by VIN.
Parts List
The following components are necessary to perform the upgrade:
Photo
Quantity
(pcs)
Part no.
Description
59810356A
Active key
1
86010201A
Retaining pins
2
Warranty Reimbursement
Reimbursement for work associated with this Workshop Campaign will be done through the
regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty
claim is pre-filled and is identified as CR159.
You will be reimbursed
necessary for:
minutes of labor time (
) that includes the time
A. Vehicle acceptance
B. Removal of the coded part from the old active key
C. Fitting the coded part on the new active key part no. 59810356A using the pin no.
86010201A
D. Key memorization procedure through DDS 2.0
NOTE
In cases where the customer has previously purchased additional active key(s), file an
additional spare part claim to replace the additional key(s) during the performance of this
repair.
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CR159 – Replacement of active key
part no. 59810356A
Multistrada 1200 and XDiavel Versions
WARNING
When replacing the new active key part no. 59810356A, it is necessary to memorize all
the keys supplied with the bike (active and passive keys)
Inform Customers that to perform this update, they need to provide all previously
programmed keys for the vehicle both active (Fold-out Black Key) and passive (Red
Key). If a Customer fails to do so, please indicate on the Work Order that the update
was performed without memorizing the additional keys. The only working key saved on
the Hands Free control unit will be the active one replaced during this repair.
Service Solution
To replace the old active key with the new one, part no. 59810356A it is necessary to follow all
instructions in the sequence of operations provided in this bulletin
NOTE
Bulletin SRV-ESB-16-004: “New functions of Hands Free active key for Model Year 2017”
includes a video showing how to correctly perform this operation. It can be viewed at the
following link: https://youtu.be/xHs8C5AMPbE.
1. Open the key blade by pressing the opening button (1).
2. Rotate the key blade so that pin (3) is clearly visible. Then remove pin (3) with the help of a
lug and pay attention not to damage the lower and upper covers; then slide out the key
blade.
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CR159 – Replacement of active key
part no. 59810356A
Multistrada 1200 and XDiavel Versions
3. Take the new active key, part no. 59810356A
The new active key part no. 59810356A can be distinguished from the previous one by the
presence of the “Reset” button and by the ribs on the rear cover.
OLD KEY
NEW KEY Part no. 59810356A
4. Take one of the two new pins part no. 86010201A.
NOTE
Part no. 86010201A includes two pins. To perform the update you will need only
one pin. The second pin could be used if the first pin is lost, or if the customer has
purchased an additional remote key.
5. Insert the key blade in the new key part no. 59810356A by aligning it as shown in the
figure and by aligning the recess on the lower side of the key with the pin through hole.
Then drive the new pin part no. 86010201A fully home.
6. Rotate the key blade until hearing the “click” that indicates the correct closure
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CR159 – Replacement of active key
part no. 59810356A
Multistrada 1200 and XDiavel Versions
7.0 Saving the new active key part no. 59810356A using the DDS 2.0
Take both the new active key part no. 59810356A and additional keys supplied by the
customer (passive and or active) and save the keys with the diagnosis instrument DDS 2.0
following the procedure indicated below:
7.1
7.2
7.3
7.4
7.5
7.6
Turn the Key ON
Connect the bike to the DDS 2.0
Select the bike model
Access the “Self-diagnosis” section of the Hands-Free control unit
Select "Settings"
Select “Key programming” and follow the displayed instructions
The DDS 2.0 diagnosis instrument will guide you through the operations asking you to move
one of the keys to be memorized close to the low-frequency antenna
NOTE
Bulletin SRV-ESB-18-004 Immobilizer systems also provides detailed instructions for key
memorization.
WARNING
Key programming must begin with a previously learned key. Component failures due
to improper key programming are not warrantable.
WARNING
All supplied keys must be memorized with the bike (passive and active keys)
For information or clarification of this service bulletin please contact your Service Area
Manager
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