00-005-18-3516

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
VEHICLE WARRANTY / SERVICE / MAINTENANCE PROCEDURES
Bulletin No.: 00-005/18
Last Issued: 09/14/2018
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red.
Previous TSBs: Issued Dates:
00-002/09
11/17/09
00-001/07
07/05/07
APPLICABLE MODEL(S)/VINS
2008-2010 Tribute HYBRID
DESCRIPTION
A very limited number of Tribute Hybrid vehicles were produced during the 2008-2010 MY. These special
vehicles were sold ONLY in the state of California by Dealers who chose to be “Mazda Certified Hybrid”
dealers. At the time of launch, their technicians received specialized training to safely perform service and
maintenance on these vehicles. With the discontuation of the Tribute Hybrid, Mazda did not require these
dealers to continue to be Mazda Certified Hybrid dealers, therefore all repairs or maintenance on Tribute
Hybrid vehicles must be sublet to a Ford Certified Hybrid dealer.
IMPORTANT:

ALL REPAIRS OR MAINTENANCE ON TRIBUTE HYBRID VEHICLES MUST BE SUBLET TO
A FORD CERTIFIED HYBRID DEALER.
Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 00-005/18
Last Issued: 09/14/2018
TRIBUTE HYBRID VEHICLE INFORMATION
For easy identification all hybrid vehicles will be equipped with the following:




“Hybrid” nameplate “Green Leaf Globe” badge on tailgate.
“Green Leaf Globe” badge on both front fenders.
Unique left rear quarter glass with traction battery air intake (2008-2009 MY only).
MAZDA BADGE REMOVED FROM LIFTGATE (starting 2010 MY).
Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 00-005/18
Last Issued: 09/14/2018
TRIBUTE HYBRID WARRANTY REPAIR INFORMATION

ALL WARRANTY REPAIRS ON TRIBUTE HYBRID VEHICLES MUST BE SUBLET TO A FORD
CERTIFIED HYBRID DEALER.
INSIDE THE UNITED STATES
Any Hybrid vehicle requiring warranty repairs:

The vehicle must be taken to the nearest Ford Certified Hybrid dealer. After determining the
nearest Ford Certified Hybrid dealer, the Mazda dealer can assist with arranging transport of
vehicle to (and from) that dealer. Mazda will reimburse the dealer for the covered warranty
repairs from the Ford Certified Hybrid dealer. Any other charges including towing and rental
vehicles must be approved prior to repair.
NOTE: Since the Tribute warranty is through Mazda and not Ford, when a Tribute Hybrid vehicle is
being taken to a Ford Certified Hybrid dealer for repair, the Mazda dealer will need to contact the Ford
dealer to receive permission to bring the vehicle in for repair, schedule an appointment time and make
arrangements for payment of the repairs. Mazda will reimburse the Mazda dealer for the repair charges
as outlined in the Mazda Warranty Polices & Procedures Manual Policy 3.41, (Hybrid Vehicle Unique
Component Warranty).
OUTSIDE THE UNITED STATES
NOTE: Hybrid customers who travel with their vehicle outside the United States should be advised of the
following information in case vehicle repair becomes necessary at that time.
IN CANADA:

The vehicle must be taken to the nearest “Ford Certified Hybrid dealer”. After
determining the nearest “Ford Certified Hybrid dealer”, the Mazda dealer in Canada can
contact the CEC to assist with arranging transport of vehicle to (and from) that dealer. Mazda
will reimburse the dealer for the covered warranty repairs from the “Ford Certified Hybrid
dealer”. Any other charges including towing and rental vehicles must be approved prior to
repair.
NOTE: Since the Tribute warranty is through Mazda and not Ford, when a Tribute Hybrid vehicle is
being taken to a “Ford Certified Hybrid dealer” for repair, the Mazda dealer will need to contact the Ford
dealer to receive permission to bring the vehicle in for repair, schedule an appointment time and make
arrangements for payment of the repairs. Mazda will reimburse the Mazda dealer for the repair charges
as outlined in the Mazda Warranty Polices & Procedures Manual Policy 3.41, (Hybrid Vehicle Unique
Component Warranty).
Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 00-005/18
Last Issued: 09/14/2018
IN MEXICO:

Should warranty repair become necessary while the vehicle is in Mexico, the hybrid customer
will be responsible to return the vehicle back into the U.S. to the nearest Mazda dealer.
WARRANTY ASSISTANCE FOR TRIBUTE HYBRID VEHICLES
NOTE: This Service Bulletin is for information purposes only. No parts or warranty claim information is
included.
Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.