C2053

ISX12 CM2350 Emissions Recall Campaign
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Warranty Field Campaign
Campaign Number:
c2053
Revision:
ISX12 CM2350 Emissions Recall Campaign
Released Date: 28-Sep2018
Expiration Date (U.S.
and Canada): 28-Sep2023
Expiration Date
(International): 28-Sep2023
ISX12 CM2350 Emissions Recall Campaign
Attention
• U.S / Canadian Dealers
• U.S / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This field action authorizes certified repair locations to upfit certain ISX12 CM2350
engines with an improved SCR Catalyst. For the MY2013 engines, a calibration update
will be required.
Note : This field action provides for retroactive coverage of repairs, including
customer billable repairs, completed by Cummins authorized repair locations
prior to the release date of this field action. Previous repairs may be eligible for
reimbursement of ONLY the work defined in this publication. Service providers
should have invoice documentation of original repair ready for support of the
retroactive claim. All Service Providers attempting to file claims for retroactive
repairs should call 1-800-CUMMINS for assistance.
Action
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ISX12 CM2350 Emissions Recall Campaign
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In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show an OPEN status for this field action on QuickServe® Online.
After verifying that the engine meets the above requirements, perform the following
actions:
1. For ISX12 CM2350 (Model Year 2013 Product) engines only, the SCR catalyst must
be inspected per TSB130099 prior to performing the campaign. If the SCR catalyst
does not have the dimples shown in the TSB, install a new SCR catalyst. If the SCR
catalyst has the dimples shown in the TSB, the SCR catalyst does not need to be
replaced. File only the ADMIN Time (00-90x) and the Campaign Check (17-902) to
close the eligibility for the subject ESN.
2. Refer to procedure SCR Catalyst Remove and Install in section 011-036 of manual
4310646 (ISX12 CM2350 X102).
Note : FOR ISX12 CM2350 product only, ECM Calibration and SCR
Catalyst Compatibility must be checked after replacing the SCR. Use the
Calibration Selection Tool referenced in TSB130099 to select the correct
Calibration ECM base code compatible with the new SC catalyst. Update
the calibration and base code if directed by the calibration selection tool.
3. If applicable, complete "Label, Authorized Change," Cummins Part Number
5297400. Clearly print or type "SCR Catalyst Update" in the center box. Fill in the
Campaign Number, Distributor or Dealer and Date information. Peel off the backing
material and install the label on the engine valve cover near the engine data plate.
There is a clear protective cover on this label. Peel the backing off of this cover and
push the clear cover over the printed material.
4. As required, an "Emissions Campaign - Proof of Correction" form, Bulletin
#4310621, must be filled out and provided to the Customer. Inform the Customer to
retain this certificate as proof that the Emissions Campaign has been performed.
This form may be required as proof of an Emissions Campaign by the State of
California, for vehicles registered in that state, the next time the vehicle registration
is renewed.
Note : Certified repair locations outside of California, who elect to perform
this campaign on engines installed in vehicles that are registered in the
state of California, are authorized to do so if they have the two items
noted above in their inventory. Please note that the Label, Authorized
Change and the Proof of Correction Form must be order through
standard parts processes. They are not available on QSOL.
5. File one claim for only the applicable parts and labor listed in this document. Any
other labor or parts for diagnostics or repairs not listed in the parts and labor
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ISX12 CM2350 Emissions Recall Campaign
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sections above cannot be filed to this field action. Provide documentation of the
ECM calibration revision codes from before and after the recalibration in the claim
narrative.
Material Disposition
Materials removed as a result of this field action must be scrapped.
Reimbursements
Parts
Note : All SCRs are listed as OPTIONAL. Claim only the parts required to
complete the repair. Please refer to Attachment B for Replacement SCR part
numbers. Additional parts, such as orings, gaskets and fasteners, that are
required to complete the repair, but not listed, may be claimed if sufficiently
explained in the claim narrative.
The following parts are covered under this field action:
Part Number
Quantity
Description
286633700
1
GASKET,AFM DEVICE
(OPTIONAL)
286663600
1
GASKET,AFM DEVICE
(OPTIONAL)
288021400
1
GASKET,EXH OUT CNN
(OPTIONAL)
288021500
1
GASKET,AFM DEVICE
(OPTIONAL)
388639600
1
LIT,ELE (FLEET COUNT OPT.)
431062100
1
LIT,SER (PROOF OF
CORRECTION )
529740000
1
TAG (LABEL,
AUTHORIZED CHANGE)
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
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Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for
the repair performed.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
11-07K
AFTERTREATMENT
SELECTIVE CATALYTIC
REDUCTION (SCR)
CATALYST, (VERTICAL) REMOVE AND INSTALL ISX12 CM2350 X102
(OPTIONAL)
11-07L
AFTERTREATMENT
SELECTIVE CATALYTIC
REDUCTION (SCR)
CATALYST,
(SWITCHBACK) REMOVE AND INSTALL ISX12 CM2350 X102
(OPTIONAL)
11-07M
AFTERTREATMENT
SELECTIVE CATALYTIC
REDUCTION (SCR)
CATALYST,
(HORIZONTAL) REMOVE AND INSTALL ISX12 CM2350 X102
(OPTIONAL)
17-901
APPLY EMISSION
STICKER (OPTIONAL)
17-902
CAMPAIGN CHECK (SCR
INSPECTION) (QTY1)
(OPTIONAL)
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Time (hrs)
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ISX12 CM2350 Emissions Recall Campaign
SRT Code
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Description
Time (hrs)
ENGINE CONTROL
MODULE (ECM)
CALIBRATIONTRANSFER (CM
2250/CM2350)
(OPTIONAL)
19-611
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WUSSCG
Attachments
Click here to see c2053_esn-list.xls
(/service/english/attachments/c2053_esn-list.xls)
Click here to
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ISX12 CM2350 Emissions Recall Campaign
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see c2053_epa2013_hd_affected_part_numbers_attach-b.xls
(/service/english/attachments/c2053_epa2013_hd_affected_part_numbers_attach-b.xls)
Engine Family
Fuel System
Design Application
Market Application
ISX11.9
Automotive
All
Last Modified: 28-Sep-2018
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Engine Control Module (ECM) Calibration and Aftertreatment Selective Catalytic Reduct... Page 1 of 6
Technical Service Bulletin
Technical Service Bulletin:
Released Date: 15-Apr-2015
TSB130099
Engine Control Module (ECM) Calibration and Aftertreatment Selective
Catalytic Reduction (SCR) Catalyst Compatibility
Engine Control Module (ECM) Calibration and
Aftertreatment Selective Catalytic Reduction
(SCR) Catalyst Compatibility
Core Issue
Engine control module (ECM) calibrations released after June 21, 2013 are only
compatible with specific aftertreatment selective catalytic reduction (SCR) catalyst part
numbers. Downloading newer versions of an ECM calibration may require the
aftertreatment SCR catalyst to be replaced. To determine the appropriate repair
direction, use the ISX12/15 CM2350 Calibration Selection Tool. See link provided below.
Confirmation
Product Affected
• ISX12 CM2350 X102
• ISX15 CM2350 X101
Use the ISX12/15 CM2350 Calibration Selection Tool below to determine if a
replacement SCR catalyst is required following an ECM calibration download or if an
alternate ECM calibration is available to address the issue on the subject engine. An
alternate ECM calibration that does not require an SCR catalyst replacement may be
available.
Note :
https://quickserve.cummins.com/qs3/portal/service/scr_evaluator/index.html
(https://quickserve.cummins.com/qs3/portal/service/scr_evaluator/index.html)
In addition, check the ECM calibration revisions history on QuickServe® Online under My
Applications section for the specified ECM base code. See link below.
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Note :
https://quickserve.cummins.com/qs3/portal/ecm/spreadsheet_display.html?
header=false
(https://quickserve.cummins.com/qs3/portal/ecm/spreadsheet_display.html?
header=false)
Aftertreatment SCR catalyst compatibility with ECM Calibrations released after June 21,
2013 can be found in Table 1.
Aftertreatment SCR catalysts that are compatible with ECM calibrations released after
June 21, 2013 can also be visually identified by dimples in the aftertreatment SCR
catalyst heat shield. These dimples go around the circumference of the aftertreatment
SCR catalyst heat shield and can be found in three different locations equidistant around
the circumference. See Figure 1.
Figure 1, Aftertreatment SCR Catalyst Heat Shield Dimples
Resolution
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Prior to performing any resolution which includes an ECM calibration and SCR catalyst
part number update, troubleshoot any fault codes or symptoms included in the original
complaint.
Follow the verification steps outlined above to determine an appropriate ECM calibration
and aftertreatment SCR catalyst dependent on the level of repair being performed.
In addition, reference QuickServe® Online under the Service tab for any applicable
Temporary Repair Practices (TRP) or Campaigns for the subject engine.
If the ISX12/15 CM2350 Calibration Selection Tool directs replacement of the
aftertreatment SCR catalyst, the compatible part numbers are located in Table 1.
Table 1, Aftertreatment SCR Catalyst Compatibility with ECM Calibration
Revisions Released After June 21, 2013
Non-Compatible
Compatible
5303895
4328791
5303897
4328792
5303893
4328793
5303865
4328794
5303910
4328795
5308328
4328796
5308330
4328797
5303914
4328798
5303912
4328799
5303917
4328800
4328765
4328801
5303811
4328802
5303813
5313981
4328754
5313982
4328755
5313983
4328756
5313984
4328757
5313985
4328758
5313986
4328767
5313987
5309391
5313988
5309557
5313989
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Table 1, Aftertreatment SCR Catalyst Compatibility with ECM Calibration
Revisions Released After June 21, 2013
Non-Compatible
Compatible
5308460
5313990
5308401
5313991
5308405
5313992
5309247
5313993
5312174
5313995
5308417
5313996
5308439
5313997
5311483
5313998
5309396
5313999
5309546
5314000
5309552
5314001
5309903
5314002
5308703
5314003
5308705
5314004
5308707
5314005
5311261
5314006
5310478
5314007
5310482
5314008
5310298
5314009
5308450
5314010
5308452
4328804
5309243
4328780
5308360
4328781
5311785
4328782
5310179
4328783
5308395
4328784
5312382
4328785
5312171
4328786
5312342
4328787
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Engine Control Module (ECM) Calibration and Aftertreatment Selective Catalytic Reduct... Page 5 of 6
Table 1, Aftertreatment SCR Catalyst Compatibility with ECM Calibration
Revisions Released After June 21, 2013
Non-Compatible
Compatible
5310474
4328789
4328775
4328790
5308751
4328788
5308454
5309911
5311328
5311330
4329551
Stand-alone Part Numbers
4353331
4353333
4323335
4353337
4353339
4353341
4353343
4353345
Warranty Statement
The information in this document has no effect on present warranty coverage or repair
practices, nor does it authorize TRP or Campaign actions.
Document History
Date
Details
2013-6-21
Module Created
2013-7-3
Added part number cross reference
2014-7-7
none
2014-10-6
Work Order 64494
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Engine Control Module (ECM) Calibration and Aftertreatment Selective Catalytic Reduct... Page 6 of 6
Date
Details
2015-1-19
Added references to Calibration Selection Tool and updated
Table 1.
2015-4-9
Updated language.
Last Modified: 15-Apr-2015
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