5NP-S7S7W-10

To:
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
From: Hyundai Motor America
Date: September 13, 2018
Subject: Service Campaign T3E – Veloster Luggage Covering Shelf
Damper Replacement (TSB# 18-01-029)
Hyundai Motor America is conducting a Service Campaign to
replace the luggage covering shelf dampers on certain 2019
Veloster vehicles. Service Campaign T3E provides a service
procedure to replace the luggage covering shelf dampers.
In order to identify only those vehicles affected by Service
Campaign T3E, it will be necessary to access Hyundai Motor
America’s “Warranty Vehicle Information” screen via WEBDCS
before starting the inspection. The “Warranty Vehicle
Information” screen will identify affected vehicles with an open
Service Campaign T3E.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab,
select INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING
–Dealer Stock and Retailed.
TSB #18-01-029 will be available on HMAService.com on September
13, 2018. It contains instructions on performing the service
procedure and submitting the campaign claim.
A shipment of dampers began shipping on September 13th to
certain dealers with affected in stock vehicles. Dampers will be
placed on “Critical Supply Part”(CSP)which requires an
applicable Service Campaign T3E VIN.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE
SERVICED so your dealership can be compensated for your work and
Hyundai can maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE: Hyundai Motor America dealers may use
owner information provided for the campaign only for the purpose
of conducting and performing this service campaign, and for no
other purpose, including marketing to affected owners. You may
not disclose any such information to others.
Hyundai appreciates your cooperation and support. Questions may
be directed to your District Parts and Service Manager or
Warranty HELPREP line at 1-877-446-2922.
HYUNDAI MOTOR AMERICA