Bulletin - Updat

Technical Service Bulletin
42H6 UPDATE – Checking Right Rear Tie Rod Bolted Connection (NVLW)
July 17, 2018
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6 Sedan,
S6, A7, S7,
RS7
2016
See Campaign/Action screen in Elsa
See Campaign/Action screen in Elsa
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
• Loosening of a right rear tie rod bolt.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 42H6 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
On Audi A6 and A7 vehicles manufactured within a specific period, the bolted connection for the tie rod (rear right)
may not have been tightened correctly. This was due to a fault with the production’s screwing system.
© 2018 Audi of America, Inc.
Page 1 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
© 2018 Audi of America, Inc.
•
Remove right rear wheel.
•
Detach front section of wheel housing liner and
press it to the side.
•
Check torque of bolted connection <1>:
o
Eccentric bolt <1> must not be turned.
o
Torque wrench must be placed on the nut
for bolt <1>.
o
Set torque wrench to 76 Nm, counterhold
bolt <1> and apply torque on nut.
•
If the nut turns before 76 Nm is achieved, the bolt,
nut and washer must be replaced.
•
If the nut can be torqued to 76 Nm without moving,
no further work is required.
Page 2 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number
42H6
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
4G
Check torque on bolted connection, no further work required
Labor operation:
4209 01 99
30 T.U.
-OR (if necessary)Check torque on bolted connection; replace nut, bolt and washer and perform four wheel
alignment
Labor operation:
Quantity
1.00
1.00
1.00
© 2018 Audi of America, Inc.
4209 41 99
Part Number
WHT002053
WHT002557
WHT002492
190 T.U.
Description
Eccentric bolt M12x1.5x65
Hexagon flange nut M12x1.5
Eccentric washer 35x3x3.5x12.5
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
© 2018 Audi of America, Inc.
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Required Parts and Tools
Part Number
Part Description
Quantity
WHT002053
Eccentric bolt M12x1.5x65
1 (if necessary)
WHT002557
Hexagon flange nut M12x1.5
1 (if necessary)
WHT002492
Eccentric washer 35x3x3.5x12.5
1 (if necessary)
• Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless
otherwise indicated and/or requested through SAGA.
• If you have exhausted your allocated parts and you require additional parts for vehicles affected by this Update
but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to
[email protected]. Be sure to include the affected VINs with your order. Prior to submitting your
request, ensure that each vehicle has the 42H6 code open in Elsa. Your order will be reviewed and processed
accordingly.
• See ELSA for special tools.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
© 2018 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.