6-397NAS

UPDATE PRIOR TO SALE H138 UPS8118-1B:
ENGINE SERIAL NUMBER INCORRECT
26-JUL-18
NO.:
6-397NAS
SEC.:
GENERAL
INFORMATION
SERVICE BULLETIN
MKT.: CAN/USA
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle
Range where the recorded engine serial number may not be correct. The engine serial number is required for
systems use, including vehicle import and registration, and if not correct may cause import, registration, and/or inuse inspection issues.
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
F-PACE (X761; Ingenium I4 2.0L petrol)
Model Year: ................. 2018
VIN: ................................. 325361-326692
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 26 July 2018).
SERVICE PROGRAM / REWORK ACTION
Retailers will record the engine serial number in the Customer and/or Technician verbatim field of the Warranty
claim.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin H138 UPS8118-bNAS, Update Prior to Sale: Engine Serial Number Incorrect, for detailed
repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submissions system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
The Engine Serial Number must be entered in the Customer and/or Technician verbatim field of the Warranty
claim.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 24 July 2019 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H138
A
DESCRIPTION
Inspect engine serial number
SRO
05.10.01
TIME
(HOURS)
0.1
PARTS /
SUNDRY CODE
-
QTY. /
VALUE
-
Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:
‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.