A39894
Service Bulletin Details
Public Details for: A39894
This is a quality bulletin. Volvo car usa llc and volvo car of canada ltd on behalf of volvo car corporation, has decided to launch service campaign a39894 on certain model year 2019 xc90, xc60, v90cc, v90 and s90 vehicles. Volvo has identi
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Jason Guidi Director - Regulatory & Compliance July 16, 2018 To: All U.S. and Canadian Volvo Retailers Subject: Service Campaign A39894: Park Assist System May Not Function as Intended Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided to launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC, V90 and S90 vehicles. Volvo has identified that the vehicles equipped with a front and/or rear park assist system (PAS) may not function as intended. However the rear park assist camera functions as intended. The corrective action is to perform a Total Upgrade. PLEASE NOTE: PDS software must be installed in the vehicle within 5 days of delivery. Vehicles that have had a Total Upgrade at PDS completed prior to 7/2/18 must have the Total Upgrade performed again, and a claim submitted per the instructions in this action. Vehicles with a Total Upgrade performed at PDS after 7/2/18 have already received the Park Assist software and do not require any further action, and a claim should not be submitted. Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada. Service Campaign A39894 will be in effect until December 31, 2020 regardless of mileage. OWNER NOTIFICATION A customer mailing to vehicle owners that have taken delivery prior to 7/2/18 is scheduled for late August. Volvo Car USA LLC 1 Volvo Drive Rockleigh, NJ 07647 Telephone +1-201-768-7300 volvocars.us 1(2) RETAILER RESPONSIBILITIES Retailers must perform this service campaign on eligible vehicles regardless of miles / kilometers or vehicle age. All work performed under this service campaign is free of charge to the owner. Your regional representative will follow up to ensure that Service Campaign A39894 is proceeding smoothly. A complete description of the service campaign requirements and claim submission procedures will follow. It is the retailer’s responsibility to review the details provided in the materials listed below with all involved personnel. • Quality Bulletin • Parts Bulletin Your cooperation in completing Service Campaign A39894 is greatly appreciated. All vehicles should be checked for any other incomplete actions. If you have any questions about this or any other field service action, please contact me or any member of the Regulations and Compliance office. Drive Safely, Jason Guidi Director - Regulatory & Compliance 201-768-7300 [email protected] 2(2) VOLVO CAR SERVICE AND PARTS BUSINESS Quality Bulletin TITLE: Service Campaign A39894: Park Assist System May Not Function as Intended Model Year 2019 – XC90, XC60, V90CC, V90, S90 GROUP: CAT/NO: ISSUING DEPARTMENT: CAR MARKET: 30 A39894 Warranty United States and Canada REFERENCE BULLETINS: PB 30-A39894 Service Personnel: Read and initial SERVICE MANAGER SERVICE WRITER ISSUE DATE: STATUS DATE: 2018-07-16 2018-07-16 WARRANTY ADMINISTRATOR Page 1 of 3 “Right first time in Time” BULLETIN REFERENCE PB 30-A39894 A. B. C. D. E. F. G. H. SERVICE CAMPAIGN A39894 DESCRIPTION VEHICLES INVOLVED PARTS INFORMATION/PARTS RETURN OWNER NOTIFICATION VEHICLES IN RETAILER INVENTORY RETAILER RESPONSIBILITY TECHNICIAN COMPETENCY REQUIREMENT CLAIM INSTRUCTIONS A. SERVICE CAMPAIGN A39894 DESCRIPTION Volvo Car USA LLC and Volvo Car of Canada Ltd on behalf of Volvo Car Corporation, has decided to launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC, V90 and S90 vehicles. Volvo has identified that the vehicles equipped with a front and/or rear park assist system may not function as intended. However the rear park assist camera functions as intended. The corrective action is to perform a Total Upgrade. PLEASE NOTE: PDS software must be installed in the vehicle within 5 days of delivery. Vehicles that have had a Total Upgrade at PDS completed prior to 7/2/18 must have the Total Upgrade performed again, and a claim submitted per the instructions in this action. Vehicles with a Total Upgrade performed at PDS after 7/2/18 have already received the Park Assist software and do not require any further action, and a claim should not be submitted. Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2018 VOLVO CAR USA, LLC Quality Bulletin A39894 Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada. RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS ACTION. Vehicles in retailer inventory must have a Total Upgrade performed per the PDS instructions prior to sale. PLEASE NOTE: Service Campaign A39894 will be in effect until December 31, 2020, regardless of mileage. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS SERVICE ACTION. Vehicle eligibility must be confirmed: • Inquire in VRC2 - Vehicle Warranty where the message “Service Campaign A39894 Park Assist” will appear for eligible vehicles. All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. C. PARTS INFORMATION / PARTS RETURN Please refer to Parts Bulletin 30-A39894 for parts information. PARTS RETURN No parts are required to be returned to TMA for this service campaign. D. OWNER NOTIFICATION A customer mailing to vehicle owners that have taken delivery prior to 7/2/18 is scheduled for late August. E. VEHICLES IN RETAILER INVENTORY Vehicles in retailer inventory must have a Total Upgrade performed per the PDS instructions prior to sale. F. RETAILER RESPONSIBILITY Retailers must check eligibility prior to completing this service campaign. Vehicles that have had a Total Upgrade at PDS completed prior to 7/2/18, must have the Total Upgrade performed again and a claim submitted per the instructions in this action. Vehicles with a Total Upgrade performed at PDS after 7/2/18 have the updated Park Assist software, and do not require this action and a claim should not be submitted. Page 2 of 3 2018-07-16 Quality Bulletin A39894 G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this repair is Level 2 Certified Tech. H. CAMPAIGN REIMBURSEMENT PROCEDURES (LONG FORM APPLICATION) Labor reimbursement is effective at time of release and may change in the future. Claim Type: A39894 Cause Code: 02 CSC Code: XW Main OP: 97612 Failed Part: 31472405, 31654144, 31483292 Operation Number 97612 2018-07-16 Repair Description Total Upgrade per QB A39894 Qty 1 Labor Time 0.7 hrs Page 3 of 3 VOLVO CAR SERVICE AND PARTS BUSINESS Parts Bulletin TITLE: Service Campaign A39894: Park Assist System May Not Function as Intended Model Year 2019 – XC90, XC60, V90CC, V90, S90 GROUP: CAT/NO: REFERENCE BULLETINS: CAR MARKET: 30 A39894 QB A39894 United States and Canada COPY TO / CIRCULATIONS (PLEASE INITIAL): GENERAL MANAGER PARTS MANAGER SERVICE MANAGER SALES MANAGER ISSUE DATE: STATUS DATE: 2018-07-16 2018-07-16 Page 1 of 1 “Right first time in Time” Reference Bulletins: QB A39894 Volvo Car USA LLC and Volvo Car of Canada Ltd on behalf of Volvo Car Corporation, has decided to launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC, V90 and S90 vehicles. Volvo has identified that the vehicles equipped with a front and/or rear park assist system may not function as intended. However, the rear park assist camera functions as intended. The corrective action is to perform a Total Upgrade. PLEASE NOTE: PDS software must be installed in the vehicle within 5 days of delivery. Vehicles that have had a Total Upgrade at PDS completed prior to 7/2/18 must have the Total Upgrade performed again, and a claim submitted per the instructions in this action. Vehicles with a Total Upgrade performed at PDS after 7/2/18 have already received the Park Assist software and do not require any further action, and a claim should not be submitted. Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada. Service Campaign A39894 will be in effect until December 31, 2020, regardless of mileage. The following part number applies: Part Number Description 31472405 31654144 31483292 Total Upgrade S90 Total Upgrade V90, V90CC Total Upgrade XC90, XC60 Qty 1 1 1 Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2018 VOLVO CAR USA, LLC