08-062-15 REV-A

NUMBER:
GROUP:
DATE:
08-062-15 REV. A
Electrical
September 04, 2015
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-062-15, DATED JUNE 18,
2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL RADIOS (RG2),
SYMPTOM AND MARKETS.
SUBJECT:
RA2, RG2 Radio Software Enhancements
OVERVIEW:
This bulletin involves updating the radio's software.
MODELS:
2015
(BU)
Jeep Renegade
NOTE: **This bulletin applies to vehicles within the following markets/countries:
NAFTA AND EMEA.**
NOTE: This bulletin applies to vehicles built on or before **August 07, 2015 (MDH
0807XX)** equipped with UConnect 5.0 AM/FM/BT (sales code RA2).
NOTE: **This bulletin applies to vehicles built on or before August 23, 2015 (MDH
0823XX) equipped with UConnect 5.0 AM/FM/BT (sales code RG2).**
SYMPTOM/CONDITION:
The customer may notice that blue tooth communication with the passenger is poor. If a
passenger is trying to talk on the blue tooth phone, the caller will have a hard time
understanding what the passenger is saying. The caller will not have any difficulty
understanding the person in the driver’s seat. **Additionally a false message may be
displayed on the radio; Audio & Parking Sensors Not Available. **
DIAGNOSIS:
Use a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available to verify if
Diagnostic Trouble Codes (DTCs) are set. If DTCs or symptom conditions, other than the
one listed above are present, record the issues on the repair order and repair as
necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition listed above, perform the Repair
08-062-15 REV. A
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Procedure.
REPAIR PROCEDURE:
1. Has the USB flash drive been created?
a. Yes>>> Proceed to Step #3.
b. No >>> Proceed to Step #2.
2. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files. Follow the instructions on the
website to create the USB flash drive.
NOTE: A blank USB flash drive must be used to download the software. The USB
flash drive should be 2 GB or larger.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not have the Service Manager or Shop Foreman download
the software update.
3. With the ignition on and radio powered up, insert the USB flash drive with new
software into USB hub.
4. The next screen display will have the old and new software levels. The radio will be
updated to **9.00.48.00.**
5. Is the radio software level at or higher then the update to level?
a. Yes >>> This bulletin does not apply, press “Abort” and remove the USB flash drive.
Normal diagnostics should be performed.
b. No >>> Proceed to Step #6.
6. Press the soft key “Start” to proceed with the update.
7. The update may take 15 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: During this process the screen will go blank 2 times. Once in the beginning
and once at the end of the re-flash process.
8. After the update is done downloading, the screen will display “Update successful”
please remove USB flash drive.
9. Do not turn off the ignition, the update is not completed. Wait until the normal radio
display screen is appears, this will take about 40 seconds.
POLICY:
Reimbursable within the provisions of the warranty.
-3-
08-062-15 REV. A
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
**18-60-02-HE**
Radio, Check Software Level and
Perform Software Update
(0 - Introduction)
6 - Electrical and Body 0.4 Hrs.
Systems
**18-60-02-HF
Radio, Software - Create USB flash 6 - Electrical and Body 0.3 Hrs**
Drive U-connect Website (One
Systems
Time Only)
(0 - Introduction)
NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and the dealer found updated software to correct that issue, use failure code
CC, for all other use failure code RF.
•
•
If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, than failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.
CC
Customer Concern
RF
Routine Flash