TSB 18-2328

TECHNICAL SERVICE BULLETIN
HF35 Transmission - Thumping/Rubbing Or Grinding Noise - Built On Or
Before 15-Aug-2015
18-2328
30 October
2018
This bulletin supersedes 17-0039 . Reason for update: Incorrect Procedure
Model:
Ford
2013-2016 C-MAX Hybrid
2013-2016 Fusion
Lincoln
2013-2016 MKZ
Summary
This article supersedes TSB 17-0039 to update the Service Procedure.
Issue: Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or
before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may
be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is
stationary or in park.
Action: Follow the Service Procedure steps to correct the condition.
Parts
Part Number
Description
Quantity
FG9Z-7000-C
Transmission Assembly 2.57 Gas/Electric (C-MAX/Fusion FHEV)
1
FM5Z-7000-D
Transmission Assembly 2.91 Plug-In (C-MAX/Fusion PHEV)
1
FG9Z-7000-E
Transmission Assembly 2.57 (MKZ)
1
FG9Z-7000-G
Transmission Assembly 2.91 (MKZ)
1
W520102-S442 Axle Bearing Strap Nut, Right Side (All Vehicles)
2
YS4Z-3N324-AA Center Shaft Clamp (C-Max)
1
AE5Z-4B422-A Axle Inner Circlip (C-Max)
1
CV6Z-9450-B
Exhaust Flange Gasket (C-Max)
1
CV6Z-9448-A
Exhaust Manifold Gasket (C-Max)
1
W520103-S442 Exhaust To Pipe Nut (C-Max)
2
CCPZ-3B477-G Axle Nut (C-Max)
2
W520415-S442 Lower Ball Joint Nut (C-Max)
2
W704474-S437 Exhaust Manifold Stud (C-Max)
7
W713095-S437 Exhaust Manifold To Head Nut (C-Max)
7
W715491-S442 Lower Ball Joint Bolt (C-Max)
2
BB5Z-4B422-B Axle Inner Circlip, Left Side (Fusion/MKZ)
1
W500545-S439 Lower Ball Joint Bolt (Fusion/MKZ)
2
W520214-S440 Lower Ball Joint Nut (Fusion/MKZ)
2
W520215-S440 Tie Rod Nut (Fusion/MKZ)
2
W712503-S440 Lower Stabilizer Nut (Fusion/MKZ)
2
W714878-S439 Steering Shaft Bolt (Fusion/MKZ)
1
W716457-S439 Large Frame To Body Rear Bolt (Fusion/MKZ)
2
4S4Z-3N324-AA Center Shaft Clamp (Fusion/MKZ)
1
1S7G-8255-BD Coolant Outlet Gasket (Fusion/MKZ)
1
FG9Z-7H348-F Transfer Shaft Kit, Front Wheel Drive 2.57 Axle Ratio (C-MAX/Fusion FHEV)
1
FG9Z-7H348-G Transfer Shaft Kit, Front Wheel Drive 2.91 Axle Ratio (C-MAX/Fusion PHEV/MKZ)
1
W714358-S442 Underbody Shield Nut (Fusion/MKZ)
16
ZC-31-B
Motorcraft® Metal Surface Prep Wipes
1
ZC-30-A
Motorcraft® Silicone Gasket Remover
1
TA-26
Motorcraft® Threadlock 262
1
TA-29
Motorcraft® Ultra Silicone Sealant
1
Motorcraft® Metal Brake Parts Cleaner
1
Motorcraft® MERCON® LV Automatic Transmission Fluid
5
Motorcraft® Orange Prediluted Antifreeze/Coolant
1
PM-4-A
XT-10-QLVC
VC-3DIL-B
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty
Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage
limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
Time
No.
Description
2013-2016 C-MAX Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations)
182328A
12.2
Hrs.
2013-2016 C-MAX Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For
Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except N)
182328B
10.6
Hrs.
2013-2016 C-MAX Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations)
182328C
12.5
Hrs.
2013-2016 C-MAX Energi: Diagnose, Inspect And Replace Transmission Includes Time For
Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except N)
182328D
10.9
Hrs.
2013-2016 Fusion Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M)
182328E
10.8
Hrs.
2013-2016 Fusion Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For
Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M And N)
182328F
9.2
Hrs.
2013-2016 MKZ Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M)
182328G
11.1
Hrs.
2013-2016 MKZ Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M And N)
182328H
9.5
Hrs.
2013-2016 Fusion Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road
Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M)
182328J
11.0
Hrs.
2013-2016 Fusion Energi: Diagnose, Inspect And Replace Transmission Includes Time For
Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except L Or M And N)
182328K
9.3
Hrs.
2013-2016 Fusion/MKZ Hybrid/Energi Without Lane Departure Warning System: Check And Set
Front End Toe (Do Not Use With Any Other Labor Operations Except E, F, G, H, J Or K)
182328L
0.6
Hrs.
2013-2016 Fusion/MKZ Hybrid/Energi With Lane Departure Warning System: Check And Set
Front End Toe (Do Not Use With Any Other Labor Operations Except E, F, G, H, J Or K)
182328M
0.8
Hrs.
If Required Additional Time To Obtain Prior Approval When Transmission Replacement Is
Necessary
182328N
0.3
Hrs.
Repair/Claim Coding
Causal Part:
7H348
Condition Code: 30
Service Procedure
1. Check the vehicle build date. Was the vehicle built on or before 15-Aug-2015?
(1). Yes - proceed to Step 2.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics.
2. With the vehicle at operating temperature, road test the vehicle and lightly apply the brakes from 48-16 Km/h (3010 MPH).
(1). The engine will shut-off on deceleration when the vehicle is at operating temperature.
3. Is a thumping/rubbing or grinding noise present?
(1). Yes - proceed to Step 4.
(2). No - this article does not apply. Refer to WSM, Section 307-01 for normal diagnostics.
4. Remove the transmission assembly. Refer to WSM, Section 307-01.
5. Remove the damper housing and transfer shaft assembly. Refer to WSM, Section 307-01.
6. Inspect the differential bearings. Is there any noticeable differential bearing damage? (Figures 1 - 2)
(1). Yes - proceed to Step 10.
(2). No - proceed to Step 7.
Figure 1
Figure 2
7. Inspect the damper housing for transfer shaft to housing contact. Is damage present on the damper housing from
the transfer shaft?
(1). Yes - proceed to Step 10.
(2). No - proceed to Step 8.
8. Install transfer shaft kit. Follow the kit repair and assembly procedure.
9. Reinstall the transmission assembly. Refer to WSM, Section 307-01. Proceed to Step 11.
10. Install a new transmission assembly. Refer to WSM, Section 307-01.
11. Flush the transmission fluid cooling system. Refer to WSM, Section 307-01.
© 2018 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.