PC659 QX60 (L50)

QUALITY ACTION
CAMPAIGN BULLETIN
Third Row Seat Belt Buckle
Retailer Inventory
Reference: PC659
Date: October 5, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
210
October 5, 2018
NO
MY2017-18 QX60 (L50)
***** Retailer Announcement *****
INFINITI is conducting a quality action to inspect and, if necessary, replace the third row seat belt buckle
bracket bolt(s). INFINITI is conducting this quality inspection as part of its investigation into a potential
bracket assembly issue, and will use inspection results to confirm potential for affected vehicle outflow.
***** What Retailers Should Do *****
1. Verify if vehicles currently in new retailer inventory are affected by this quality action using Service
Comm or DBS National Service History – Open Campaign I.D. PC659
 New vehicles in retailer inventory can also be identified through the attached VIN list or by
using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for campaign applicability.

2. Use the attached procedure to inspect any vehicles affected by this quality action:
 If no immediate repair is needed, retailers may submit the applicable warranty claim for the
action performed so it can be closed on Service Comm and release the vehicle.

If the inspection result is “NG” (belt is loose)
 Do not file a claim if the belt is loose.
 Email the following information to: [email protected]
 E-mail subject line: PC659 QX60 Seat Belt Buckle (3rd Row)
 Attach Clear Pictures of the Complete Seat Belt Buckle that Pulled Out
 Retailer Name:
 Retailer Code:
 Retailer Address:
 VIN:
 Contact Person Name:
 Contact Person Phone Number:
 Continue to HOLD the vehicle.
NOTE: Nissan Field Quality will review the E-mail submissions within 48 hours of receipt and send
the necessary repair instructions and claim information.
PC659 | Original Document
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory. INFINITI requests retailers to perform this quality inspection on new
vehicles in inventory and report any loose belt conditions immediately. If a vehicle is discovered to have
a loose belt, retailers should not sell, lease, trade, rent, or loan the vehicle until after it has been reported
and repaired.
***** Inspection procedure begins on next page *****
PC659 | Original Document
PC659 – QX60 SEAT BELT BUCKLE
(3RD ROW) INSPECTION
SERVICE PROCEDURE:
1. Open the Driver side rear door.
Figure 1
2
2. Slide and fold the 2
nd
Row LH seat all
the way forward to the Driver seat
allowing access to the 3rd row seat
(Figures 2 and 3).
1
3
4

Push handle (1) up.

Push seat back (2) forward.

Lift seat bottom (3) up.

Slide folded seat assembly fully
forward (4).
Figure 2
2nd Row LH seat in
forward position
Figure 3
3. Buckle both 3rd Row Seat Shoulder
Harnesses.

Shoulder Harness
Verify both shoulder harnesses are
securely latched into the 3rd Row
seat belt buckles.
Seat Belt Buckles
Figure 4
4. Using your hands, grasp both shoulder
harnesses and pull straight up toward
the roof of the vehicle (Figure 5).
Pull Straight UP
Figure 5
Buckle PULLED
out of seat bottom
Buckles
NOT pull
Seat Beltdid
Buckles
did
out
of
seat
bottom
NOT pull out
OK CONDITION
CONTACT FQA
Figure 6
Figure 7
5. Did one or both of the 3rd Row seat belt buckles pull out of the 3rd Row seat
bottom as shown in Figure 7?

If NO, then unbuckle the 3rd Row shoulder harnesses and return the 2nd Row
seat to the latched position, submit a warranty claim using Op Code PC6590
(see Claims Information), release the vehicle. (OK CONDITION)

If YES, then continue to HOLD the vehicle. (CONTACT FQA) Do not submit
warranty claim. Proceed to Step 6
6. Pull the affected 3rd Row seat belt buckle(s) completely out of the 3rd Row seat
bottom as shown in Figure 8.
Pull the Seat Belt Buckle
out of seat bottom
Figure 8
7. E-mail clear pictures of the complete 3rd Row seat belt buckle(s) that pulled out, as
shown in Figure 8 to the E-mail address below:
[email protected]
Make sure to include the below information:
Attach Clear Pictures of the Complete Seat Belt Buckle that Pulled Out
E-Mail Subject Line: PC659 QX60 Seat Belt Buckle (3rd Row)
Dealer Name:
Dealer Code:
Dealer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:
Nissan FQA will review the E-mail submissions within 48 hours of receipt
and send further instructions and claim information.
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC659
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect Both Seat Belt
Buckles (3rd Row)
CM
PC659
ZZ
99
Op Codes
Flat Rate
Time
PC6590
0.2 Hr
Parts
Required
on claim
Expense
Code
Required
No
No