PC661 Pathfinder

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Electric Intake Valve Timing Control (eVTC) Reprogram
Voluntary Service Campaign
Reference: PC661
Date: October 25, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2018 Pathfinder (R52)
20,648
850
October 25, 2018
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to reprogram the electric intake Valve Timing
Control (eVTC) module in certain 2018 model year Pathfinder vehicles. The current software installed
may allow the Malfunction Indicator Lamp (MIL) to illuminate improperly if certain cold start
conditions are met. Customers experiencing this condition may indicate the MIL is illuminated with
no driveability concerns. This service campaign supersedes Quality Action PC624 announced on May
1, 2018.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History - Open Campaign I.D. PC661.
 New vehicles in dealer inventory can be also be identified using DCS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2. Dealers are requested to repair any affected vehicles in retailer new or pre-owned inventory
to ensure customer satisfaction.
3. Dealers should use NTB18-072 to correct any vehicles subject to this campaign.
4. Once repaired, dealer should submit a warranty claim and release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair
No parts are needed. Dealers will reprogram the electric intake Valve Timing
Control (eVTC) module with updated software.
 Parts are only needed in the event of eVTC module failure during
reprogramming
 J-52601 - eVTC Reprogramming Kit *
 CONSULT III
*Each dealer has been shipped one eVTC reprogramming kit (J-52601).
Reprogramming kits should begin arriving at dealerships the week of October 22,
2018.
o Tool kit includes:
 eVTC reprogramming tool
 Mini USB cable(s)
 Reprogramming harness
Additional tools are available via TechMate @ 1-800-662-2001
 NTB18-072
CAMPAIGN ID: PC661 | Original Document

Owner
Notification
NOTE: The campaign bulletin is available on ASIST and NNAnet
Nissan will begin notifying owners of all potentially affected vehicles in November
2018 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The current software installed in the electric intake Valve Timing Control (eVTC) module may
allow the Malfunction Indicator Lamp (MIL) to illuminate improperly if certain cold start
conditions are met. Customers experiencing this condition may indicate the MIL is illuminated
with no driveability concerns.
Q.
What will be the corrective action?
A.
Dealers will reprogram the electric intake Valve Timing Control (eVTC) module.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately one (1) hour to complete. However, your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
CAMPAIGN ID: PC661 | Original Document
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in November 2018 via
U.S. Mail.
Q.
What changed from Quality Action PC624?
A.
The previously announced quality action only applied to new vehicle inventory in select cold
weather states. This service campaign will apply to certain vehicles in all states and include
vehicles that were retailed before the quality action was announced.
Additionally, the previous quality action required replacement of the electronic intake Valve
Timing Control (eVTC) module. Hardware replacement is no longer required as updated
software is now available to remedy this concern.
Q.
Are parts readily available?
A.
Dealers will reprogram the electric intake Valve Timing Control (eVTC) module. Parts are not
necessary for this remedy.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and an eVTC module
needs to be ordered, rental is available upon customer request.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
CAMPAIGN ID: PC661 | Original Document
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain 2018 Nissan Pathfinder vehicles within a specific production range are affected.
Make/Model
MY2018 Nissan Pathfinder (R52)
Dates of Manufacture
May 3, 2017 through December 19, 2017
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
Yes. 2018 model year INFINITI QX60 (L50) vehicles within the same production range may
also be affected.
Revision History:
Date
October 25, 2018
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: PC661 | Original Document