NTB17-111c
Service Bulletin Details
Public Details for: NTB17-111c
Nissanconnect over the air software update this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Models from 2018
2018 NISSAN ROGUE |
Classification: Reference: EL17-032c Date: NTB17-111c October 9, 2018 NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin. APPLIED VEHICLES: 2018-2019 Rogue (T32) 2019 Sentra (B17) 2019 Versa Note (E12) 2019 Versa Sedan (N17) SERVICE INFORMATION Before starting a diagnosis for a NissanConnect issue, always confirm the latest software is installed. The latest software will include the most up-to-date system enhancements. The latest generation NissanConnect now has the ability to update its system’s software through a Wi-Fi connection. The Service Procedure in this bulletin contains the instructions to perform updates via a Wi-Fi connection. IMPORTANT: To update the software by Wi-Fi the vehicle must be within range and connected to a secure Wi-Fi network. A password protected Wi-Fi network with WPA2 security is required to secure the update download. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/15 SERVICE PROCEDURE WARNING: During the update process, the vehicle should be kept in a well-ventilated area to avoid the exposure to Carbon Monoxide. Do not breathe exhaust gases; they contain colorless and odorless carbon monoxide. Carbon Monoxide is dangerous. It can cause unconsciousness or death. Wi-Fi Connection 1. Start the engine. 2. Push the MENU button. Figure 1 3. Select Connections. Figure 2 4. Select the Wi-Fi tab to display the available networks within range of the vehicle. 5. Select the network to which you wish to connect. NOTE: Figure 3 is only an example and uses “My network” in place of dealer network name. Figure 3 2/15 NTB17-111c 6. Enter the network Passphrase (password) for the selected network and then select OK to connect to the chosen network. NOTE: Figure 4 is an example only and uses “MyPASSPHRASE” in place of dealer password. Figure 4 7. Once the connection has been established, the connection status will display “Connected” under the selected network (Figure 5). Connection status Information icon 8. Select the “ i ” information icon to access the connection details. Figure 5 My network 9. Confirm signal strength. A strong signal is recommended for the best results. Figure 6 3/15 NTB17-111c Update System Software by Wi-Fi 10. Push the Menu button. Figure 7 11. Select the Info icon for info menu. Figure 8 12. Select System Information to access the vehicle update menu. Figure 9 13. Select Software Version. Figure 10 4/15 NTB17-111c Back Button 14. Is the software version 0000000140? YES: Select the Back button, and then proceed to page 11. NO: Select the Back button, and then proceed to step 15. Figure 11 15. Select Software Update to access Software Update menu. Figure 12 16. Select Start Software Update to begin software update. Figure 13 5/15 NTB17-111c IMPORTANT: More than one update may be available: Only one update will be displayed at a time, and must be downloaded before the next update can be displayed and downloaded. After a download completes, check for the next most recent update. Continue to check until the system indicates that the current software is the latest. 17. Select Check for an Update. The vehicle will connect to the server and check for software updates. NOTE: This can take up to one (1) minute to complete. 18. If an update is available, proceed to step 21 on page 8. Figure 14 19. If currently installed software is up to date, a corresponding notification will be displayed as shown in Figure 15. 20. Select OK to back out of the software update, and then delete the Wi-Fi network as follows: Figure 15 a. Push the MENU button. Figure 16 6/15 NTB17-111c b. Select Connections from the HOME screen. NOTE: Connections can also be selected from the Settings Menu. Figure 17 c. Select the Wi-Fi tab to display the available networks (Connections) within range of the vehicle. Figure 18 d. Select the “ i “ information icon for the network you connected to. Information icon Figure 19 e. Select Delete. f. Turn ignition OFF; no further action is needed. Delete connection Figure 20 7/15 NTB17-111c 21. Select Download to begin the download process. The update will begin automatically and the screen in Figure 22 will be displayed once the download is complete. NOTE: If the update download process is interrupted, it will continue once the connection to the server is re-established. Figure 21 Figure 22 22. Upon the completion of the software update, a message will be displayed to turn the vehicle off and back on. a. Select OK. b. Turn the ignition OFF. c. Exit the vehicle (using driver’s door), and then close the door. Confirm that all other doors are also closed. Figure 23 d. Wait five (5) minutes. NOTE: The engine does not need to be running for the next steps. e. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear. If the Nissan logo does not appear (this might take up to 30 seconds), start over from Step 22b. f. After the Nissan logo appears, wait about one (1) minute. The message “The software update was successfully completed” will be displayed. 8/15 NTB17-111c g. Select OK. The Home screen in Figure 25 will be displayed. Figure 24 NOTE: If you see the pop-up box in Figure 24A, select Later and then proceed to step 23. Figure 24A 23. Check for additional Software updates. IMPORTANT: More than one update may be available. Only one update will be displayed at a time, and must be downloaded before the next update can be displayed and downloaded. a. Perform steps 10-12 and then 15-18 starting on page 4. b. Does the system indicate that the software version is the latest? YES: Proceed to step 24. NO: Perform steps 21-23 starting on page 8. 24. Delete the Wi-Fi network as follows: a. Push MENU button. Figure 25 9/15 NTB17-111c b. Select Connections from the HOME screen. NOTE: Connections can also be selected from the Settings Menu. Figure 26 c. Select the Wi-Fi tab to display the available networks (Connections) within range of the vehicle. My network Figure 27 d. Select the “ i “information icon on the network drive that was connected to. Information icon Figure 28 e. Select Delete. 25. Turn the ignition OFF. Software update is complete. Delete connection Figure 29 10/15 NTB17-111c Script Download (Software version is 0000000140) 1. Select Software Update. Figure 30 2. Select Start Software Update. Figure 31 3. Select Check for an Update. NOTE: Nothing should change on the screen except for the “Last Checked” date. 4. Wait for at least three (3) minutes on the Software Update screen, after Check for an Update is selected. 5. After 3 minutes, turn the ignition OFF. Figure 32 6. Exit the vehicle (using driver’s door), and then close the door. 7. Confirm that the display screen has turned OFF. Do not open the driver’s door until instructed to. 8. Wait another five (5) minutes for the system to shut down. IMPORTANT: Do not turn the ignition ON, open the doors or lock/unlock the vehicle during this time. 11/15 NTB17-111c 9. Start the engine. Confirm that the Nissan logo appears. If the Nissan logo does not appear, start over from step 5 on page 11. Figure 33 10. Wait one (1) minute. 11. Push the Menu button. Figure 34 12. Select the Info icon for info menu. Figure 35 13. Select System Information to access the vehicle update menu. Figure 36 12/15 NTB17-111c 14. Select Software Update. Figure 37 15. Select Start Software Update. Figure 38 16. Select Check for an Update. 17. Wait for at least ten (10) seconds. Figure 39 18. After approximately ten (10) seconds the message “There is a new software update available” will be displayed. NOTE: The time it takes to display this message depends on the internet speed and Wi-Fi signal strength. This could take longer if internet connection is slow or Wi-Fi signal is weak. Figure 40 13/15 NTB17-111c 19. Select Download to begin the download process. Figure 41 The update will begin automatically and the screen in Figure 42 will be displayed once the download is complete. NOTE: Do not turn the engine OFF during this step. Figure 42 20. Upon the completion of the software update, a message will be displayed to turn the vehicle off and back on. a. Select OK. b. Turn the ignition OFF. c. Exit the vehicle (using driver’s door), and then close the door. Confirm that all other doors are also closed. Figure 43 d. Wait five (5) minutes. NOTE: The engine does not need to be running for step 21. 21. Return to page 8 and perform steps 22e through step 24 on page 9. 14/15 NTB17-111c CLAIMS INFORMATION Submit a Primary Operation (PO) type line claim using the following claims coding: DESCRIPTION OP CODE Perform Script Download and Software Update RX6KAA Perform Only Software Update RX6MAA No Update Available RX6LAA 15/15 SYM DIA FRT 0.5 ZE 32 0.3 0.2 NTB17-111c