CUSTOMER DELIVER
Service Bulletin Details
Public Details for: CUSTOMER DELIVER
Audi delivery guidelines
- 2019 -
Models from 2019
2019 AUDI A3 |
2019 AUDI A3 CABRIOLET |
2019 AUDI A5 CABRIOLET |
2019 A3 Sedan & Cabriolet, S3, RS 3 Client Stock No. Audi Delivery Guidelines Delivery Date VIN Delivery Inspection Ensure that final vehicle quality inspection is completed Repair all defects prior to customer delivery Inspect exterior for damage, dings, dents and surface scratches Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at MyAudiconnect.com. Only if Audi connect® “Request to Initiate Services” and Terms & Conditions have been signed. Applies only to vehicles equipped with Audi connect® (USA only) Verify that vehicle is equipped as specified and that all accessories have been installed Check interior for cleanliness, grease marks and damage Check that floor mats are locked in place Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System (TPMS) prior to delivery Verify the Audi Phone Box Customer Registration form is present in the glovebox Customer Priority Topics How long would the client like to spend on topics today? ______________________________________ 1. ___________________________________________________________________________________________________________________________________________________________ 2. ___________________________________________________________________________________________________________________________________________________________ 3. ___________________________________________________________________________________________________________________________________________________________ Select Owner Priorities Audio system Navigation BLUETOOTH® mobile phone pairing Seat fitting Driver assistance features Set-it and forget-it Media device ports Voice controls Exterior Driver Controls (continued) Advise the customer to use only oil that meets Audi standards Demonstrate how to operate exterior lights Advise the customer that Audi recommends using top-tier detergent gasoline that matches vehicle requirements Demonstrate how to operate interior lights Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95 RON) for S3 and RS 3, and 87 AKI (91 RON) for A3 Sedan and Cabriolet Ambient LED interior lighting settings (if equipped) Automatic climate control Power outlets Glove box Demonstrate door handle mechanism (exterior/interior) Comfort front armrest Driver Controls Power windows: Driver-controlled lockout-switch rear windows, power retention until front door is opened, one-touch up/down operation for all windows, pinch protection for all windows Instrument cluster, driver information systems, and steering wheel controls Audi virtual cockpit (if equipped) Effective 9-17-2018-US Version 1.0 Power-adjustable, heated exterior side mirrors with powerfolding, & auto dimming (if equipped) 1 of 3 2019 A3 Sedan & Cabriolet, S3, RS 3 | Audi Delivery Guidelines Client Driver Controls (continued) Owner’s Documents (continued) Sunroof with sunshade, power tilt and slide features (Sedan only) Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988 Auto-dimming rear view mirror with digital compass (if equipped) Provide Audi Phone Box Customer Registration Notice (if equipped) Garage door opener (HomeLink®) (if equipped) Electric rear window defogger w/automatic timed shut off feature Spare tire and/or mobility kit Tool kit with jack Steering Demonstrate the multifunction steering wheel Infotainment Review the MMI® controls and basic functionality Audi sound system (if equipped) Audi music interface with two USB ports Bang & Olufsen® sound system (if equipped) MMI® Navigation plus (if equipped) Tilt and telescopic adjustable steering column MMI® touch with handwriting-recognition technology (if equipped) Steering wheel mounted shift paddles (if equipped) CD/DVD/SD slot (if equipped) SiriusXM® Satellite Radio with 90-day trial subscription Seating HD Radio™ Technology Demonstrate how to adjust the seats Demonstrate the scanning, tuning, and seek functions, as well as how to save favorites Driver and front passenger comfort head rests (if equipped) Heated front seats (three-step) Split folding rear seats “Passenger Side Airbag Off” light Lower Anchors & Tethers for Children (LATCH) provisions in rear Voice control (customer has to accept EULA for online recognizer) BLUETOOTH® wireless technology & streaming audio for compatible devices Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration Owner’s Documents Audi connect® with six-month trial subscription Owner’s manual, MMI® manual and other manuals as equipped Explain Audi connect® CARE features (assistance and security systems available without subscription for a limited time) Take the Quick Questions & Answers Guide from the glove box, open it, and demonstrate how to use it with the customer Explain the “Text to Phone” features for viewing tutorials on a smartphone or at the Audi Technology website: www.auditechnology.com Tire Warranty Booklet: Explain coverage from tire manufacturer Warranty & Maintenance Booklet (stamp to confirm PDI was completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance Booklet prior to delivery Review the recommended maintenance schedule. Explain the importance of getting the Warranty & Maintenance Booklet stamped for each maintenance performed Lemon Law Rights Booklet or Lemon Law Notice as required by law Wi-Fi® hotspot capabilities and 4G LTE connectivity (if equipped) Explain the Nav-Data-Update process via the customer’s MyAudi account Show how to manually set the clock, daylight savings time and time zone Orientation Drive Vehicle Systems Idle start/stop efficiency system (if equipped) Electromechanical parking brake Tire pressure monitoring system (TPMS) Provide Audi Care information Effective 9-17-2018-US Version 1.0 2 of 3 2019 A3 Sedan & Cabriolet, S3, RS 3 | Audi Delivery Guidelines Client Suspension Driver Assistance (continued) Audi magnetic ride (with dynamic, comfort and auto suspension settings (S3 and RS 3 only, if equipped) Audi side assist (if equipped) Driver Assistance Hi-beam assist (if equipped) Audi advanced key - keyless start, stop and entry for front doors and trunk (if equipped) Explain the windshield wiper and washer functions Audi Parking system plus (front and rear acoustic sensors) (if equipped) Audi side assist with rear cross traffic assist (if equipped) with Audi parking system plus Cabriolet Power acoustic convertible roof (operable at speeds up to 31 mph) (Cabriolet only) Rear view camera Wrap up Audi park steering assist (if equipped) End the orientation drive in the service write-up area Cruise control with coast, resume and accelerate features Adaptive cruise control with stop & go (if equipped) Tour the service department and introduce the customer to the Service Manager and Service Consultant Audi pre sense® basic Set up first service appointment Audi pre sense front: Pedestrian and vehicle collision warning and braking initiation (if equipped) Ask the customer if you can program the service department’s phone number into their phone Audi active lane assist (if equipped) Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324) Audi drive select (if equipped) Audi Brand Specialist I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Audi Brand Specialist Signature Date Would you like to schedule a Second Delivery? No Yes Date Time By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true. • Vehicle is clean and free of problems • Received all keys and owner’s documentation • Satisfied with features and controls explanations Customer Signature Effective 9-17-2018-US Version 1.0 Date 3 of 3 Audi Phone Box-Equipped Vehicles Operation of the Audi Phone Box is subject to the following requirements of the Federal Communications Commission: This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your service provider. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. Make # FKW Model # 4M0 035 456 A Serial # FKW-_______________________________________________ CUSTOMER COPY