CUSTOMER DELIVER

2019
A5/S5/RS 5
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection
 Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery
 Verify the Audi Phone Box Customer Registration form is present in the glovebox
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priorities
 Audio System
 Navigation
 BLUETOOTH® mobile phone pairing
 Seat fitting
 Driver assistance features
 Set-it and forget-it
 Media device ports
 Voice controls
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Power outlets
 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements
 Glove box
 Demonstrate door handle mechanism (exterior/interior)
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming (if equipped)
 Audi virtual cockpit (if equipped)
 Panoramic sunroof with tilt, slide and power sunshade features
(if equipped)
 Demonstrate how to operate exterior lights
 Auto-dimming interior rear view mirror with digital compass
 Demonstrate how to operate interior lights
 Garage door opener (HomeLink®) in MMI touch screen
 Ambient LED interior lighting settings (if equipped)
 Trunk open & close
 Automatic climate control
 Spare tire
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2019 A5/S5/RS 5 | Audi Delivery Guidelines
Client
Driver Controls (continued)
Infotainment (continued)
 Tool kit
 Bang & Olufsen® sound system (if equipped)
 MMI® Navigation plus (if equipped)
Steering
 Demonstrate the multifunction steering wheel
 MMI® touch with handwriting-recognition technology (if
equipped)
 Tilt and telescopic adjustable steering column
 CD/DVD/SD slot
 Steering wheel mounted shift paddles
 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
 Heated steering wheel (if equipped)
Seating
 Demonstrate how to adjust the seats
 Driver and front passenger comfort head rests (if equipped)
 Heated front seats (three-step)
 Heated rear seats (three-step) (if equipped)
 Ventilated front seats (three-step) (if equipped)
 HD Radio™ Technology
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Split folding rear seats
 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration
 “Passenger Side Airbag Off” light
 Audi connect® with six-month trial subscription
 LATCH childseat-mounting points
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Spare tire access and cargo floor
 Massage seat functions (if equipped)
 Explain Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)
Owner’s Documents
 Explain the Nav-Data-Update process via the customer’s MyAudi
account
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Show how to manually set the clock, daylight savings time and
time zone
 Tire Warranty Booklet: Explain coverage from tire manufacturer
Orientation Drive
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
Vehicle Systems
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Tire pressure monitoring system (TPMS)
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Adaptive suspension (S5) / Dynamic Ride Control (RS 5) (if
equipped)
 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Provide Audi Phone Box Customer Registration Notice (if
equipped)
Infotainment
 Review the MMI® controls and basic functionality
 Audi sound system)
 Audi music interface
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 Idle start/stop efficiency system
 Electromechanical parking brake
Suspension
Driver Assistance
 Audi advanced key - keyless start, stop and entry with handsfree trunk release
 Explain the windshield wiper and washer functions
 Parking system plus with rear view camera (four front and rear
acoustic sensors) (if equipped)
 Parking system plus with top view camera system (360°
view, four cameras, four front and rear acoustic sensors) (if
equipped)
 Audi Park Assist
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Client
Driver Assistance (continued)
Wrap up
 Cruise control with coast, resume and accelerate features
End the orientation drive in the service write-up area
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped)
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Audi pre sense® basic
 Set up first service appointment
 Audi pre sense® city: Pedestrian and vehicle collision warning
and braking initiation
 Ask the customer if you can program the service department’s
phone number into their phone
 Audi active lane assist (if equipped)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle Exit Warning (if equipped)
 High-beam assistant (if equipped)
 Collision avoidance assist (if equipped)
 Turn assist (if equipped)
 Head-up display with navigation and assistance systems information (if equipped)
 Traffic sign recognition (includes vehicle speed warning and
sign recognition) (if equipped) (only available in select cities)
Cabriolet
 Power convertible roof (operable at speeds up to 31 mph)
(Cabriolet only)
 Windbreaker -- attaches over rear seats, stores in trunk (Cabriolet only)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
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Date
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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested
by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.
Make #
FKW
Model #
4M0 035 456 A
Serial #
FKW-_______________________________________________
CUSTOMER COPY