B612717

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SI B61 27 17
General Electrical Systems
May 2017
Technical Service
“REPLACE BATTERY” MESSAGE DISPLAYED
MODEL
G12 (7 Series)
G30 (5 Series Sedan)
Vehicles produced from July 1, 2016
SITUATION
In-stock, new vehicle instrument cluster displays the red CCM “Replace Battery”.
CAUSE
• Improper handling of the vehicle/storage maintenance of the battery charge.
• Defective battery
Note: The red CCM comes on when the state of charge of the battery drops to 30%. At this point the
battery is heavily discharged and needs to be replaced.
CORRECTION
Replace the battery.
PROCEDURE
For conditions that are similar to the situation described:
1. Run the ISTA test module energy diagnosis.
Does ISTA suggest battery replacement?
YES- replace battery. Go to step 2.
NO – continue with ISTA diagnosis.
2. Verify when the CC Message was first displayed.
Was the CC Message displayed at hand-over from the trucking company (while in transport mode)?
YES- Follow Case A for invoicing battery.
NO (after transport mode deactivated) – Go to Step 3.
3. Review the processing history of the vehicle.
Was the vehicle:
A. Charged according to the mandatory charging intervals?
AND
B. Not used excessively while at a standstill without a connected charger (showroom mode)?
YES- Follow Case B for Warranty processing.
NO – The battery MAY NOT be invoiced for warranty reimbursement.
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Refer to the attachment for more information.
WARRANTY INFORMATION
Situation A (Yes):
• Using Transport Quality Control (TQC) on the B2B Portal, report costs for battery exchange within 24 hours.
• This repair is NOT covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Situation B (Yes):
• Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Situation B (No):
• NOT a warranty matter.
This service information bulletin provides technical, diagnostic and/or repair-related information.
Eligible and Covered Work/Repairs
The procedure and repair outlined in this bulletin for “Situation B (Yes)” is covered under the terms of the BMW New
Vehicle Limited Warranty for Passenger Cars and Light Trucks for defect in material or workmanship.
To submit a claim, please following the established and applicable warranty policy and procedures together with the
using corresponding defect code and labor operations provided in the KSD2.
ATTACHMENTS
View PDF attachment B612717_Attachment.
[ Copyright ©2017 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/417... 6/5/2017