A18-123
Service Bulletin Details
Public Details for: A18-123
Servicenews article - any customers complaining about these issues when their iphone running ios 12 is connected to the vehicle? ? When using an hdmi output, they can't view or listen to videos, music, etc. ? The launcher screen for honda
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Models from 2018
2018 HONDA HR-V |
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2017 HONDA HR-V |
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2014 HONDA CIVIC |
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Service Bulletin 18-123 November 6, 2018 Version 1 2017 Ridgeline: Bluetooth® HandsFreeLink® Will Freeze After Calls and Voice Tags Are Missing at Startup AFFECTED VEHICLES Year Model Trim VIN Range 2017 Ridgeline LX ALL SYMPTOM The Bluetooth ® HandsFreeLink ® (HFL) system freezes after a phone call, and the stored voice tags are missing when the ignition is turned to ON. POSSIBLE CAUSES Some audio units are not updated to the latest software version. CORRECTIVE ACTION Update the audio unit software. WARRANTY CLAIM INFORMATION The normal warranty applies. Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 0100A1 Update the audio unit software. 0.3 hr 03214 03217 A18123A 39171-T6Z-A01 Skill Level: Repair Technician REPAIR PROCEDURE NOTE Before updating the software, write down the customer's audio unit presets. 1. From your computer's desktop, open Honda Firmware Downloader. Refer to this job aid Honda Firmware Downloader for additional information. Make sure that the USB flash drive is empty and formatted to FAT 32. CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2018 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 6 2. Enter the VIN. This is important as the software can be different depending on the trim level. Enter the service bulletin number, then select the download icon when the correct software is found. 3. Once the download is complete, return to the vehicle. 4. Verify the software version. NOTE If at any time during the update process a TIMEOUT err or UNDEFINE err message appears, check the USB drive tool for damage, or use a different one. 5. Turn the ignition to ON. Page 2 of 6 6. With the audio unit turned off, press the buttons in sequential order as shown. This will let you view the Version display screen and verify the candidate software version is up-to-date. If the software versions do not match the ones listed in the table below, do not update the audio unit because you can damage it. Software Details Valid Software Version System ucom 3103 HMI ucom 3103 DSP ucom 11220104 Bluetooth module HW02-SW03.29.01 7. Exit the Version display screen by pushing the Vol/Power button. NOTE During the update procedure, run the engine so the battery does not drain. 8. Set Audio Source to USB mode by pressing the MEDIA button. Page 3 of 6 9. Update the audio unit software by plugging in the USB drive into the USB port. The audio unit will automatically detect the USB drive tool and start the update process. NOTES • Never disconnect the battery, turn the ignition to OFF, disconnect the USB drive tool, or press the BACK button while the update is in progress. • The screen will go black and the buttons will begin blinking. The blinking will speed up every 10% of progress. • Complete SW Ver; You will hear a long beep, then the Honda logo will appear, and the audio unit will turn off when the software update is complete. Page 4 of 6 SOFTWARE UPDATE CONFIRMATION PROCEDURE 1. With the audio unit turned off, press the buttons in sequential order as shown. This will let you view the Version display screen and verify the software version was updated. Software Details Updated Software Version System ucom 3203 HMI ucom 3103 DSP ucom 11220104 Bluetooth module HW02-SW03.29.01 2. Press the VOL/Power button to exit the Version display screen. 3. Remove the USB drive tool. 4. Press and hold the VOL/Power button to sync the security code. 5. Set the clock to the correct time by selecting MENU > Adjust Clock. Page 5 of 6 6. Once the procedure is complete, restore customer audio unit presets, and have the service advisor tell the customer that any previously paired phones must to be paired again. END Page 6 of 6