A641860 2049661-

64 Exterior mirror tilt function inoperative
64 18 60 2049661/4 August 21, 2018. Supersedes Technical Service Bulletin Group 64 number 18-53 dated
March 5, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, A5,
A5
Cabriolet,
A5
Sportback,
and Q7
2017 - 2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Service (Added Q7 to software table and updated SVM)
3
03/05/2018
Revised header data (Added MY 2017 and 2018 Q7)
2
01/22/2018
Revised Service (Updated SVM code)
Revised Warranty (Added Labor Operation)
Customer states:
 With the exterior mirror control switch turned to the right mirror and reverse selected the right exterior mirror
moves to the assigned tilt position.
 When drive is selected and a road speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is
turned from the right mirror to another position the right mirror does not return from the assigned tilt position to
the assigned driving position.
Technical Background
The cause of this may be due to the assigned set position of the tilt view being set to the downward limit
(mechanical end stop) of the mirror control motor in the right mirror. In this case, the values of the potentiometer
of the control motor may not be accurately allocated in the door control module. As a result, the mirror tilt function
is locked and does not return to the assigned driving position automatically when drive is selected and a road
speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned from the right mirror to another
position. In some cases the electrical control of the right mirror is not possible.
Page 1 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
This condition can be confirmed by manually moving the right mirror glass upward. This moves the mirror control
motor back into a plausibility range for the potentiometer. After a key off period of approximately five minutes and
key on again normal mirror operation is restored.
This condition has a specific failure profile and should not be confused with customer concerns that involve the tilt
view function not dropping at all. This is likely caused by a tilt view position not having been set. Please explain to
the customer the fundamental steps to setting the tilt view:
 Ignition on
 Mirror control switch set to the right side view mirror
 Foot on brake
 Select Reverse
 Right mirror adjusted to the desired tilt view position
 Select Park
Tilt view position is now stored and, as long as the mirror control switch is set to the right mirror, it will go to this
position when reverse is selected and return to the driving position if a road speed of 9 mph (15 km/h) is
exceeded or if the mirror control switch is turned from the right mirror to another position.
Production Solution
New software in the driver’s door control module, J386 (address word 0042) and front passenger door control
module, J387 (address word 0052) addressed the condition.
Page 2 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the driver’s door control module, J386 (address word 0042) and front passenger door control module,
J387 (address word 0052) using the SVM action code as listed in the table below, if necessary:
Model
Control
Module
Diagnostic
Address
A4 Sedan, A4
allroad, A5
Coupe, A5
Sportback, A5
Cabriolet, and
Q7
0042
A4 Sedan, A4
allroad, A5
Coupe, A5
Sportback, A5
Cabriolet, and
Q7
0052
Old Software
Part Number
Old
Software
Version
New Software
Part Number
New Software
Version
SVM Code
Input
(or higher)
(or lower)
4M0 959 793*
0129
4M0 959 793*
0130
8W0 959 593*
0058
8W0 959 593*
0060
4M0 959 792*
0129
4M0 959 792*
0130
8W0 959 592*
0058
8W0 959 592*
0060
42A014
42A014
3. After the flash update is complete the front window basic settings end stops will be lost. Make certain to reset
the front window basic settings to restore the one touch function.
Page 3 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6438
Damage Code:
0039
Labor Operations:
Software Update
0151 0000
Time stated on
diagnostic
protocol (Max
70 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Claim Comment:
As per TSB #2049661/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2049661) are subject to change and/or removal. Always
check with your Parts Dept. and service manuals for the latest information. Please check the Repair Manual for
fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.