Weekly Parts Upd

One Mercedes-Benz Drive
Sandy Springs, GA 30328
TO:
Parts Managers and Parts Advisors
FROM: Parts Assistance Center
RE:
Weekly Parts Update
DATE: September 14, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
PROGRAMS AND PRODUCT UPDATES
Parts Specification Requests
Please be reminded that all parts specifications requests must be submitted via the Parts Specification Request Form
(Forms & Links tab on the PAC website) and not via email. Please transition to this process to avoid delay in
processing of your requests.
SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After
verifying that the part was purchased within the last 36 months. If all is correct, please create a special return as
illustrated below:


Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is new part, select “SCM Auth Part Return”
o SCM auth core ret – If you are trying to return a Core part (70), select “SCM Auth Core Return”
1 | Sprinter Weekly Parts Update – September 14, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Webinars – PAC Workbench, September 18-19
The Parts Assistance Center is happy to announce the launch of our new parts case system, PAC Workbench. The
Workbench was developed to replace our current CRM system, Siebel, and improve your customer service
experience.
The Workbench is a case management system which will allow you to send inquiries through an online portal.
Dealers are to submit inquiries to the PAC via this primary application. The system will also allow you to search
and find solutions for your parts inquiries. The workbench will launch on September 25th with webinars organized
to train the entire dealer network; see below schedule.
US03
Session 1: Tuesday September 18th
11:30 am to 12:15 pm EST
US04
Session 1: Tuesday September 18th
2:15 pm to 3:00 pm EST
US05
Session 1: Tuesday September 18th
1:15 pm to 2:00 pm EST
Session 2: Wednesday September
19th 11:30 am to 12:15 pm EST
Session 2: Wednesday September
19th 11th 2:15 pm to 3:00 pm EST
Session 2: Wednesday September
19th 1:15 pm to 2:00 pm EST
US06
Session 1: Tuesday September 18th
9:00 am to 9:45 am EST
US08
Session 1: Tuesday September 18th
10:30 am to 11:15 pm EST
Session 2: Wednesday September
19th 9:00 am to 9:45 am EST
Session 2: September 19th
10:30 am to 11:15 pm EST
Link to Webinar: https://mbusatraining.adobeconnect.com/r79aeu7d2093/
Dial in Phone: (888) 205-5513 Participant Code: 373224
If you have any questions or would like more information, please feel free to reach send an email to [email protected].
2 | Sprinter Weekly Parts Update – September 14, 2018
XPPI – Electronic Parts Catalog Updates
Access is available via NetStar to all Parts team member with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab →
Electronic Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018).
Please be reminded that the current EPC will sundown on September 30th.
To access the new system via NetStar:


Click on LINKS
Select the link to XENTRY Portal (XiW, XPPI)
After following the link, or by navigating directly to , select “Parts job” from the
“Functions” menu
3 | Sprinter Weekly Parts Update – September 14, 2018
XPPI – Electronic Parts Catalog Updates (continued)
Settings Options
This week we’ll look at the main display settings, found on the Actions menu.
While most of these are self-explanatory, there are two that merit special attention:

Show images in Subgroup selection: If you don’t like the subgroup thumbnails, this switches them off.
When you select the Subgroup display as a list (instead of grouped) the subgroup display takes up little space.
Regardless of the settings, subgroup thumbnails always show below the main section once a subgroup is
selected.

Submit availability query for “Add to shopping cart” action: Dealers using StockPro can have part
availability displayed if this option is checked. Both local (in-dealer) and PDC availability can be displayed.
Note that, at the moment, D2D availability is also shown, but here the availability cannot be certain: It depends on
the other dealer being willing to sell the part, which is not always the case.
We encourage you to explore the
effects of each of these settings. As
you explore, you will see that XPPI
offers a greater range of display
options compared to EPC. With a little
experimentation, you’ll find the
settings that best fit the way you
prefer to work.
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.
Next Week: More settings options
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.
4 | Sprinter Weekly Parts Update – September 14, 2018